The service was very professional. The staff spoke fluent English (Arthur was particularly friendly and helpful), and they provided us with a very nice map on which were marked the restaurants that they recommended around town. In addition, our room was nice and quiet, the decor very tasteful, and there was a good range of food for breakfast.They also kindly presented us with a very nice CD of Mozart's music when we left.The only disappointments were that their wifi was down (and there were no alternatives close by - although Arthur did his best to try to find one), the glass sheet in the bathroom did little to contain the spray from the shower, and although you can walk to a number of attractions, the area around the hotel in not particularly interesting. Although on our next visit we might consider staying in the very quaint Altstadt (cost? noise?), we would stay at the Hotel Mozart again without hesitation.