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“Charming hotel lovely staff great location but narrow beds!” 4 of 5 stars
Review of Hotel Elefant

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Hotel Elefant
4.0 of 5 Hotel   |   Sigmund Haffner Gasse 4, Salzburg A-5020, Austria   |  
Hotel amenities
Ranked #13 of 135 hotels in Salzburg
london
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
77 helpful votes 77 helpful votes
“Charming hotel lovely staff great location but narrow beds!”
4 of 5 stars Reviewed March 10, 2014

Location, staff, condition of hotel and breakfast all excellent. Good value. We had a quiet twin room but should have asked to change to a double as the beds were really narrow. (Room 506) . The charming receptionist the following morning apologised, but it was our fault really for not requesting a change of room to a double.

Despite this I highly recommend the hotel.

Room Tip: Go for a double if you are a couple.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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478 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

My husband and I traveled with a group of 8 from Munich to Salzburg and from the moment we arrived at the Hotel Elefant they took excellent care of us. The young blond woman at the front desk was fanstatic-so friendly and helpful! The rooms were largeby European standards, and decorated wonderfully. The breakfast was outstanding! The location of this hotel is outstanding!!!! Salzburg is a beautiful city and I cannot wait to come back to this hotel and explore more of the city! If you are on the fence of what hotel to stay at in Salzburg look no further than this hotel!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 27, 2014

We took the train from Munich and spent the night in Salzburg because we wanted to experience the Christmas markets there both in the day and in the evening. We found that this hotel was in a perfect location for exploring by foot. Our room was large and clean, and the breakfast was good. It was a treat to be able to stay amongst the shops that lined the streets of such a charming pedestrian area.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 27, 2014

While this hotel is in a perfect location, the overall experience was disappointing. I arrived late and was given the key to my room and told that breakfast was on the 1st floor. OK. The double room that I booked (for one person) was tiny. The bed was so close to the wall on one side that you had to walk sideways to get in and out of bed. The whole room was done in formica, which seems to be common in Salzburg and disappointing. The halls and breakfast room are charming, but the rooms had no character. Since I was tired, I went to the restaurant and asked if I could have a brandy. I thought they would let me sit at a table (the restaurant was practically empty). No, instead they handed me the drink, standing there. When I paid, and gave them a nice tip, then they asked me if I wanted to sit down (very strange). I took the drink to my room. The next morning when I went to breakfast in their lovely dining room I saw a charming TV room/lounge next to it. Had someone told me about this at check-in, I could have had my drink there and would have been very happy. Then the hair dryer didn't work. At check out I told the lady. She responded that you have to press a button behind the hair dryer to get it to work (??). How was I supposed to know this. Even she said "I suppose we should have told you." Well, yes, you should have. All in all, for the price and the reviews I have read, I expected more and was disappointed.

Room Tip: Maybe you should ask to see it first
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  • Stayed January 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 24, 2014

Was a great experience staying at the Elefant. Rooms are very luxurious and the free breakfast is great. The location is also great. The staff wasn't very amicable, something you'll find throughout Europe...

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Key West, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 15, 2014

Rooms can be small, double(when we arrived and checked in and were able to visit our room),
we asked and they were able to upgrade for an extra charge and the superior double is very nice
There is no view. Window with light but buildings.
Breakfast was great..
Location for walking and exploring is great.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 14, 2014

The best things about the hotel are it's location and service. A small hotel right in the pedestrianised heart of Salzburg. You couldn't wish for a better location. The service was excellent and very friendly. The breakfast too was excellent with everything very fresh (and not out of a tin). Also ate dinner in the hotel's restaurant and that too was excellent (service, quality and a reasonable price). Only negative was that the room and bathroom were on the small side although adequate for 2 people.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Elefant

Address: Sigmund Haffner Gasse 4, Salzburg A-5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#10 Luxury Hotel in Salzburg
#12 Romantic Hotel in Salzburg
#12 Family Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Elefant 4*
Reservation Options:
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Also Known As:
Best Western Elefant
Best Western Salzburg
Salzburg Best Western

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