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“Good Place” 4 of 5 stars
Review of Castellani Parkhotel

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Castellani Parkhotel
4.0 of 5 Hotel   |   Alpenstrasse 6, Salzburg A-5020, Austria   |  
Hotel amenities
Ranked #57 of 135 Hotels in Salzburg
Williamstown, New Jersey
Top Contributor
152 reviews 152 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
64 helpful votes 64 helpful votes
“Good Place”
4 of 5 stars Reviewed August 18, 2013

This is a nice place to stay. The rooms are very clean and are a nice size. Found the staff to be very helpful. The grounds are well maintained. The location of the hotel makes is easy to access the different sites you may want to visit in Salzburg. The breakfast buffet provides a nice selection of food,

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, August 21, 2013
Dear guest,
dear John L

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed your stay in our hotel! Thank you for mentioning our great buffet breakfast and the near distance to the old town of Salzburg!

We are looking forward to welcoming you back at our Castellani Parkhotel Salzburg.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
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    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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Kansas City, Missouri
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 27, 2013

I recently booked my group from America at Castellani Parkhotel and this hotel exceeded my expectations 100 times more! The hotel staff was professional and courteous; the check-in was smooth and stress-free; and the rooms were all top-notch. I think this is one of the best hotels and best deals in Salzburg for individual travelers or for groups. The breakfast buffet is plentiful and everyone in my group loved it. The location is a bit out from the Old Town however, if you buy the Salzburg Card you can ride the city's handy tram buses for free and they take you right downtown within a few minutes. Plus, the Salzburg Card gets you in for free or discounted prices to numerous tourist venues such as the Mozart homes and the Fortress. In addition, the Panorama Tours will pick up groups staying at this hotel versus having to go to their meeting point. The décor at this hotel is "Ikea-chic" and the rooms are very clean with all the amenities a typical traveler could want. I want to particularly thank Svetlana and the others working at the reception desk; Robert Korn, our funny and kind waiter in the restaurant; and all the porters for their hard, good work. This is a fine hotel and more people should realize it and stay here in Salzburg!

Room Tip: Buy the Salzburg Card to travel stress-free on tram bus #3 to any part of the inner city.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, August 21, 2013
Dear Guest,
dear LBTravelDesign

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed our service like our variety at our buffet breakfast and our hotel staff – especially our reception desk and our waiter Robert Korn in our Fine Dining Restaurant SALIERI! And it is so great that you say “...this is one of the best hotels and best deals in Salzburg for individual travelers or for groups.” Thank you for your very kind feedback – we are happy that we made you happy!

We are looking forward to welcoming you back at our Castellani Parkhotel Salzburg.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed July 22, 2013

We stayed here as part of a railway tour and it was the worst of the four hotels we stayed in. The room was very nice. Unfortunately the hotel decided that they couldn't offer our party a choice of menu (despite the fact that this was not the travel firm's expectations of the hotels they booked). This meant that we had to take what was put on the table (more like the food you used to get in an old fashioned British boarding house years ago!!!). Unfortunately we weren't impressed by breakfast either - there didn't seem to be anyone keeping an eye on the dishes to fill them up when they were empty - and nobody around to ask. The waiter in the dining room never smiled and to get a second cup of coffee was almost an impossibility despite numerous requests. He certainly didn't have his eye on what people wanted. Despite a complaint by our tour operator's representative, the second time we had dinner there, we were again told there was to be no choice - that did it for us - despite having paid as part of the package for a meal at the hotel - we went into Salzburg and paid for a meal there of our choice!!!! Some of our group actually ate at the hotel on our free night in Salzburg and said that the food was actually very good and the service and presentation was excellent and they couldn't understand why all the food and service couldn't be the same. The first night too the dining room was so noisy that most of our party were unable to talk to one another. All in all I wouldn't recommend this hotel to anybody and hopefully the company we went with will consider not using it in the future.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, August 21, 2013
Dear guest,
dear derbyshiretwo

thank you for choosing our hotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are continuously proofing our services and our standards for our guests.

We are looking forward to welcoming you back at our hotel to convince you of our changes concerning your feedback.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Köping
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2013

Super service. Location very good, nearly the nature and old city. Breakfast is great. The room has very good standard. The only minus is the pillow. The garden round the hotel is extra plus. If you want you can train and take a steam sauna. This hotel is one of the absolute best hotel we have visit and we recommend it highly.

Room Tip: Tell the personal before you arrive what you want and I think they will do the best four you.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, July 15, 2013
Dear guest,
dear Solglantan

thank you very much for choosing the Castellani Parkhotel Salzburg and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed the short distance to the old town and our grand hotel park! Thank you also for mentioning our great buffet breakfast and our fitness area!

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 13, 2013

We used this hotel for overnight stay during our summer vacation and it was absolutely great choice. Hotel is easy to reach from highway and is very close to the city centre. We arrived by car and appreciated the indoor garage.

Rooms are nicely decorated, beds very comfortable, free internet a big plus. I also appreciated that windows could be open since I do not like to use air con, which is also available. Breakfast was delicious, great choice of fresh products and wide variety. Service very attentive and super quick. Receptionists worked very smoothly, both check-in and check-out were easy and very fast and efficient. All in all, it was great stay and will be happy to come back again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, July 15, 2013
Dear guest,
dear Zelenec

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your candid feedback with us.

We are glad to hear that you enjoyed our service and the proximity to the old town!

Thank you for writing about our nice rooms, the comfortable beds and our various breakfast buffet.

We are looking forward to welcoming you back at our hotel soon.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed July 8, 2013

Salzburg was our favorite city on our trip, but this hotel was a disappointment. First off, it was nice being outside of the old part of the city, especially for parking our car. But I wish we had stayed across the river from the old city, a much nicer part of town. Room was very plain. My biggest complaint was a Saturday wedding, the music for which went on past midnight. Easily audible despite our room being on the 4th floor. A/C barely functional, and we were there during a heat wave. Most visitors seemed to arrive by tour bus; that seems to be their target clientele. Breakfasts were very nice. I would avoid this hotel, but NOT Salzburg.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, July 15, 2013
Dear guest,
dear norfokteacher

thank you for choosing our hotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are continuously proofing our services and our standards for our guests.

We are looking forward to welcoming you back at our hotel to convince you of our changes concerning your feedback.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
87 reviews 87 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 6, 2013

We also were booked here by our tour director and I am glad he did so. It is a refreshing change from the chain hotels. We were upgraded to a jr suite away from the main building, next to the chapel, which was nice but odd in it's floorplan. However, it had a lovely bathroom. It was clean and comfortable. Fortunately it was cool outside as there was no air conditioning. I don't think I would have enjoyed it had it been hot. There was not enough air movement through the suite due to it's peculiar layout. A fan was provided which was essential to comfort----again, due to lack of air movement because of the floorplan. The breakfast was nice but they were having difficulty accommodating a full house.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, July 8, 2013
Dear guest,
dear SharonWS1982

thank you very much for choosing the Castellani Parkhotel and for taking the time to share your experience with us.

It is our pleasure to hear that you enjoyed your room, the spacious bathroom and our hotel amenities.

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castellani Parkhotel

Address: Alpenstrasse 6, Salzburg A-5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Salzburg
#36 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castellani Parkhotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
The 4-star Castellani Parkhotel stands out for its location near the city centre of Salzburg and its excellent accessibility. It provides unique atmosphere and combines classic elegance and modern architecture, creating an elegant and luxurious style of living. The spacious hotel park with 400-year-old linden tree and a baroque wedding chapel forms the heart of this city hotel. The Restaurant serves regional dishes and international delicacies, accompanied by selected wines. ... more   less 
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Also Known As:
Castellani Parkhotel Salzburg
Castellani Parkhotel Hotel Salzburg

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