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“Nice stay in Salzburg.” 4 of 5 stars
Review of Castellani Parkhotel

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Castellani Parkhotel
4.0 of 5 Hotel   |   Alpenstrasse 6, Salzburg A-5020, Austria   |  
Hotel amenities
Ranked #55 of 135 Hotels in Salzburg
Loveland, Colorado
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Nice stay in Salzburg.”
4 of 5 stars Reviewed September 21, 2012

We stayed in this property in August while on tour with Insight vacations. The hotel is out from the center of the city, so don't be fooled into believing it is "an easy walk" from city center. The rooms were adequate, breakfast was plentiful, service was also adequate. We had dinner in the casual restaurant, which was tasty and hot.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, September 25, 2012
Dear guest,
dear KrayRPh!

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are very pleased that you enjoyed your stay in our hotel. Thank you for mentioning our very good breakfast and our service!

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Sarasota, Florida
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 12, 2012 via mobile

Agree with many of the previous reviews - insist on a newer, more quiet room in the back section. Ours was on the front, dirty, small and very noisy with street traffic. Furnishings were modern but carpet disgusting. Amenities provided were very nice, better than what we got when we stayed at a 4-star in Vienna few nights previous. Breakfast provided many choices but service was poor - hunted down the coffee pot and poured our own refills. Wouldn't be a keeper in my book but convenient to town for sightseeing and reasonable price.

Stayed September 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, September 14, 2012
Dear guest,
dear JazzyChazz!

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.
We are glad to hear that you enjoyed our amenities and the buffet breakfast in our hotel.
Dear guest, we would be glad to welcome you once again in our hotel in order to convince you of our services.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 12, 2012

We stayed at the Castellani Parkhotel for 3 nights and had a pleasant stay. The room was clean and nice. The hotel is located about 10-15mins walking distance from the old part of town. There is also a bus stop nearby which is convenient if you want to venture into further parts of town. We did not eat at the hotel so I cannot comment on the restaurant there. There are plenty of restaurants located in the old town so we didn't feel the need to eat at the hotel. The staff was friendly and the breakfast was very good and plentiful (bread, rolls, cereal, meat, cheese, eggs, sausages etc.)
Restaurants to recommend in the old town (and nearby): Zirkelwirt, Andreas Hofer Weinstube, Die Weisse

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, September 14, 2012
Dear guest,
dear rogo_08,

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.
We are glad to hear that you enjoyed your stay in our hotel and the short distance to the old town.

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 28, 2012

Since I stayed many times at Castellani Salzburg, I understand reasons for different reviews, from 1 to 5 points. If you want to your review be good (and your stay at hotel) you should insist on room in new building. It is maybe not always possible, especially during Festspielle, but during the year, usually it is. My experience wit breakfast is very good, especially at summer on the outside terrace. Management of the Hotel should additionally work with some staffs on hospitality, but some of them are very professional and helpful.

Room Tip: Insist on room in new building.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, September 7, 2012
Dear Guest,
dear Trawellangel!

Thank you for sharing your thoughts with us and for giving us your valuable feedback. We thank you for having chosen the Castellani Parkhotel for your stay in Salzburg. Further we are pleased to hear that you enjoyed our hotel amenities like heaving breakfast on our terrace.

We are looking forward to welcoming you back at our hotel.
Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 19, 2012

This is possibly the worst hotel I have ever stayed in. It is clear there is a modern area of the hotel where there are lovely clean rooms however the area we were in was awful. If a hotel is rated 4 stars there should be 4 star service whether you are staying in a single room, deluxe double or suite. Our room was overlooking the outside terrace, the aircon barely worked at all so we had to have the window open all night and we could barely sleep for the constant waft of ciggarette smoke coming into the room until the early hours from guests on the outside terrace. When we first entered the room the first thing that hit me was how it smelt like stale smoke. The room was tiny with massive ring marks all over the floor and dirty marks on the wall. There was an incredibly outdated tv in the room and though it advertised a number of english channels not one of them worked. The room was small, dirty, outdated and definitely not of a 4 star level. The breakfast was okay except the scrambled eggs tasted of powdered eggs and bread and pastries were all rock hard and tasted days old. If the service had been great I could almost forgive the rest but never ever have I come across such rude staff as at this hotel, from the receptionists to the bar staff every person was just downright abrupt and blatantly rude and unfriendly. On our last day we decided to leave hours earlier than planned because we couldn't bare another moment in this hotel. For close to £300 for 2 nights spent there this was an utter dissapointment and this hotel does not understand the meaning of hospitality.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, August 30, 2012
Dear guest,
dear Ms Sarah L!

First of all we want to thank you for sharing your comment which took our immediate attention.
We sincerely regret that we were not able to fulfill all of your expectations.
Our hotel is divided into smoking and non-smoking rooms. Unfortunately it happens from time to time that guests neglect those guidelines.
Please let us assure you that the food offered at the buffet breakfast is only made out of fresh products.
Dear guest, we would be glad to welcome you once again in our hotel in order to convince you of our services.

Yours Sincerely,

Gerhard Seidl
General Manager Castellani Parkhotel & team
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Puerto Vallarta
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed August 19, 2012

i hate writing bad reviews but just left Salzburg which was sold out and settled to stay at what i read to be a 4 star hotel. Absolutely not the case. We had 2 rooms and aid royally for them when i checked in at 6 pm with one hour to make it to festival the room had not been made up. They call it a junior suite.
Spots on the carpet
air condition only cooling on living room side
, no english news channels of any kind. channels,
no flat screen tvs.
No fitnes room,
no pool
no nothing.
A very nice breakfast served on a terrace in the park.
However not 4 star by any standard...

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review, August 30, 2012
Dear guest,
dear Yvonneka187,

Please let us thank you for your recent stay at our hotel and for sharing your candid review with other Tripadvisor travellers.

It´s great to read that you enjoyed our rich breakfast offer at our terrace. Nevertheless we are sorry for the inconvenience caused by the fact that your room wasn´t ready at your arrival. The guest who stayed in that room before didn’t check out of the room on time and we couldn’t reach him by phone.

Dear Yvonneka187, it would be our pleasure to welcome you again soon in our hotel to offer you a remarkable stay.
In the meantime we wish you all the best!

Yours Sincerely,

Gerhard Seidl
General Manager Castellani Parkhotel & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 31, 2012 via mobile

We stayed there for the first weekend of the salzburger festspiele because the package that they offered was attractive: 180 euros for a double room including taxes and breakfast. The hotel is surrounded by trees, it was very calm. It is about 15 minutes walking to the centre, or you can take the bus. The breakfast was amazingly good, great choice and quality. Dinner at the hotel restaurant salieri was of decent quality, nothing fancy though, maybe a bit on the expensive side. The hotel and restaurant staff were very friendly and helpful. I would definitely come back!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales_Assistant, Leiter Öffentlichkeitsarbeit at Castellani Parkhotel, responded to this review, August 8, 2012
Dear guest,

thank you for choosing the Castellani Parkhotel for your stay in Salzburg and for taking the time to share your feedback with us.

We are very pleased that you enjoyed your stay in our hotel and the good price conditions. Thank you for mentioning our rich breakfast and our friendly and helpful staff!

We are looking forward to welcoming you back at our hotel.

Best regards from Salzburg,

Gerhard Seidl
General Manager & Castellani Parkhotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castellani Parkhotel

Address: Alpenstrasse 6, Salzburg A-5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Salzburg
#34 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castellani Parkhotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
The 4-star Castellani Parkhotel stands out for its location near the city centre of Salzburg and its excellent accessibility. It provides unique atmosphere and combines classic elegance and modern architecture, creating an elegant and luxurious style of living. The spacious hotel park with 400-year-old linden tree and a baroque wedding chapel forms the heart of this city hotel. The Restaurant serves regional dishes and international delicacies, accompanied by selected wines. ... more   less 
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Also Known As:
Castellani Parkhotel Salzburg
Castellani Parkhotel Hotel Salzburg

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