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“Weekend romantico” 4 of 5 stars
Review of Mercure Salzburg Central

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Mercure Salzburg Central
4.0 of 5 Hotel   |   Sterneckstrasse 20, Salzburg 5020, Austria (Formerly Dorint Salzburg)   |  
Hotel amenities
Ranked #34 of 135 hotels in Salzburg
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622 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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India
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 4, 2013

Stayed in nov 2013. About 15 mins by tram from Central station. Can do that walking in case of no luggage. Also about 20 minutes walk from old town.

Rooms are big , clean. Has coffee and tea in room. No bath tub. Hotel has free wifi but our room did not have strong signals. Maybe rooms from x01 series had this problem as they were in the corner.

Didn't use the breakfast so cannot comment. Charges were euro 15 per person. But read comments from others about it not being great. Rooms also has a minibar but better to get the drinks from the nearby store as beer etc is very cheap in the store. We bought the beer from store at 65 cents which were charged euro 3.50 in the minibar.

The beds are extra soft and maybe not suitable for some people.

They have a small bar at the reception. Restaurant also at ground floor. Didn't look crowded or much people.

Though had paid 100% in advance and had given credit card only for deposit yet they charged me again when checking out. Had to spend much time on proving about the payment done and trying to recover the charges. The staff could not figure out the issue and that was a letdown. Took about 2 hours before mistake was accepted and reversed.

Think may not repeat the hotel.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg Central, responded to this review, November 12, 2013
Dear guests from India,

thank you for your feedback on your stay in the Mercure Salzburg Central in November.

We regret that there has been an issue about the payment details on check out. We are sorry for the inconvinience we have caused you at the end of your stay.

The standard rooms in the hotel still have bath tubs if this is required for the guests.
Although guests may use the direct bus transportation from the station to the hotel if they have a lot of luggage.

We hope Accor can welcome you again in one of their properties.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 23, 2013

I've spent two nights at this hotel. Its location is reasonable, 20-minutes walk away from the city center (old town). Furniture of the room seemed to be old-fashioned and lighting was certainly insufficient despite multiple lamps, whereas it was clean and big enough. Breakfast hall was a little gloomy and small but varieties of food were adequate. Wi-fi connection was free of charge and fast. Hotel guests may go to the three restaurants which are located side by side and 7-8 minutes walking distance; Die Weisse (local food and beer), Taj Mahal (Indian) and Ristorante Pizzeria Beccofino (Italian).

Room Tip: Ask for rooms in upper flats, but wi-fi connection may be troublesome.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg Central, responded to this review, October 25, 2013
Dear guests from Istanbul,

thank you for taking the time to write your impressions about your stay. We are happy to hear that you could enjoy Salzburg and its souroundings.

We hope we can welcome you again in the Mercure Salzburg Central, maybe in our newly renovated rooms.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Ansbach, Germany
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2013

The rooms were reasonably priced and the breakfast was really good. While the Hotel is not located all that close to the older part of the city, the location was close enough to find some decent restaurants and other things to see.
Parking wasn't too bad either.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg Central, responded to this review, October 22, 2013
Dear Karls200,

thank you for your positive words that we are happy to share with our staff!

We hope we can welcome you again in Salzburg

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 17, 2013

The Mercure central is not, central that is! It's in the new part of the city, about half an hr walk to Old Town where main sightseeing area is. It's actually next to a petrol garage and lap dancing club!! It is tired and lacklustre. Tiny bar and unwelcoming seats in reception, utilitarian. Standard double room is adequate and basic. It was clean.
Most staff on reception were OK especially lady called Katy who went the extra mile to help us choose trips etc. Would recommend walking to a cafe for continental breakfast, it's a third the price of hotel breakfast (which was 15 euros each).
Not to be missed..........wonderful dinner and Mozart/Strauss concert in the castle with stunning views of the city. Best buy is the Saltzburg card for free entry into museums, castle etc plus free travel in city and nearby Hellbrun Palace with trick water fountains (very amusing).

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg Central, responded to this review, October 18, 2013
Dear Pauline,

thank you for your review regarding your stay. We will pass your feedback to Katy who will be very pleased to hear that she could make a row of good suggestions for your trip.
We are sorry to hear that the walking distance did not meet your expectations.
Salzburg is divided into an old and new part of town. The Mercure Salzburg Central is about 5 min to the Linzergasse and 15 min to the Staatsbrücke which is the start of the old part of the city. We have also a direct bus line next to the hotel that brings you directly to the sightseeing spots.

We hope Accor can welcome you again in one its properties.

Best regads,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 11, 2013 via mobile

This is a very nice hotel with very comfortable rooms and a great breakfast, very close to the city and very charming city it is! The rooms are about 220 euro's per night but you get what you pay for!!! We would definitely stay again.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg Central, responded to this review, October 14, 2013
Dear Jeff,

great to hear that you have enjoyed the City as well as the Hotel! Thank you for your positive feedback on that.

We hope we can welcome you again in the future.

Best regards

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Salzburg Central

Address: Sterneckstrasse 20, Salzburg 5020, Austria (Formerly Dorint Salzburg)
Location: Austria > Austrian Alps > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Salzburg
#15 Family Hotel in Salzburg
#23 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Salzburg Central 4*
Official Description (provided by the hotel):
A 4 star hotel offering 139 rooms. The Mercure Hotel Salzburg Kapuzinerberg is located in the north east of Salzburg, only 1.5 kilometres from the historic town centre and only 8 kilometres from the international airport. The hotel features a lounge bar, one restaurant, 6 meeting rooms, a parking garage, a sauna, steam bath and solarium. ... more   less 
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Also Known As:
Mercure Salzburg Kapuzinerberg Hotel Salzburg
Accor Salzburg Kapuzinerberg

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