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“Salzburg Mercure stay” 5 of 5 stars
Review of Mercure Salzburg City

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Mercure Salzburg City
4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria   |  
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Ranked #50 of 135 Hotels in Salzburg
Reading
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Salzburg Mercure stay”
5 of 5 stars Reviewed February 11, 2011

Excellent location, fantastic service and quality of facilities, including the room.

Stayed February 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Canberra
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 26, 2011

Reception was rude and extremely unhelpful
Beds are extremely hard (this is a standard for Mercure hotels)
Did not aford us a late check out they wanted to charge use even though we are both Aclub Platinum Members
Internet access was not available for the entire stay 4 days
Had christmas eve dinner there menu food was very poor quality and service again very bad they would take your meal away even if you had not finished did not bother to ask

If in Salzburg I would not stay here again
Thing to do in Salzburg
Christmas martkets a must
Brewery a must
Fortress a must
Silent night Chapel tour for Christmas Eve

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2010

I stayed at the Mercure shortly before Christmas. The lobby was decorated beautifully. The hotel was full and yet the staff was very pleasant and made the experience enjoyable. Both mornings we had a fantastic brunch in the restaurant with many types of breads, fruits, lox, juices, etc - it was a great way to start the day.

I definitely recommend the Mercure if you need to be in Salzburg; it was within walking distance of many locations and yet was quiet and peaceful inside.

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edlinger, Geschäftsführer at Mercure Salzburg City, responded to this review, January 5, 2011
Thank you very much for your comments and your rateing! We are happy to read that you enjoyed your stay and especially that you liked our breakfast offer.
We hope you will always remember this stay with a smile on your face and look forward welcoming you soon again in Salzburg
Daniela Edlinger & Team
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Auckland, New Zealand
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 28, 2010

The hotel had a very pleasant lobby. The room (room 115) was a nice room size and very clean.
2 single beds pushed together to make a double. In-room safe, mini-bar.
Bathrooms have shower/bath. Quite high to get into. Toilets are also placed on a difficult angle. Good shower pressure.
Receptionist was very helpful. She gave us a map and circled the best parts of Salzburg, explained the bus system to get to the city centre and even sold us tickets as a discounted rate.
Free parking was available or $11 a day for undercover parking.
It was about a 5 minute bus ride to the city, or a 15 minute walk.
Free internet available in the lobby.
Buffet breakfast available for €15, which was absolutely lovely. Everything you could imagine.
Free shoe shine machine also in hotel corridor.
Seems like a safe area, as is most of Austria.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edlinger, Geschäftsführer at Mercure Salzburg City, responded to this review, December 29, 2010
Dear Tim&Kath,
it's great to read the impression we left on your stay in Salzburg! We are really happy to hear, that you enjoyed staying with us! Thanks for posting the pictures as well - I am happy to inform you that we have replaced the shower-curtains in all rooms this year.
We also have rooms with grand-lit, please let us know next time if you prefere this type of bed.

With best regards to Auckland
Daniela Edlinger & Mercure Salzburg City Team
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London
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 26, 2010

The hotel is about a 15-20 min walk from the old town centre in a quite part of town. There is parking at the hotel so it is useful for travellers with cars. It is also close to the hofbahnhof (about 10-15mins walk away). While the hotel is a little far from the old town, Salzburg is a small city and there are not many affordable hotels closer to the old town.

As expected from a chain hotel, the rooms are clean and a good size.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edlinger, Geschäftsführer at Mercure Salzburg City, responded to this review, December 27, 2010
Thank you for your comments on your stay.
Indeed Salzburg is small - still 15 walkingminutes can be alot for somebody being tired sightseeing! Apart from taking a cab to go back to our hotel (€ 7-€ 10) you also can take bus 21 stop "Paracelsusstraße" - You can get daytickets at our hotelreception!
Looking forward welcoming you again in the City of Mozart
Daniela Edlinger & Mercure Salzburg City Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Salzburg
#50 Ski-In / Ski-Out Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Official Description (provided by the hotel):
This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more   less 
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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