I went to Salzsburg with a group of 22 people, I was the guide of the Tour Operator who accompanied them. The TO booked in advance at Hotel Mercure City, and 3 days before I sent an email to reconfirm that everything was all right. They answered to me that everything was confirmed.
When I arrived at Mercure City, with all the 22 people behind me with their luggage, I gave the voucher to the receptionist and for 10 minutes she kept saying she couldn't find the reservation. At the end she found out that they made a mistake and they booked us in the other hotel, Hotel Mercure Central. That's very ridicoulous because 1. they never mentioned the Central in any of their emails / confirmation / voucher and 2. I wrote them 3 days before and still they didn't mention that anywhere, they wrote from Hotel Mercure City and I still have the email. Anyway, I had to tell all the people to go back on the bus and drive to the other hotel. The hotel never apologized, when I asked them why they made a mistake and how that happened, they kept saying it was the reservation departmen's fault...
I don't know who exactly made the mistake, but that's unacceptable for a 4 stars hotel and especially considering that it was a group of a big and known Tour Operator!
- Official Description (provided by the hotel):
- This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Salzburg City Hotel Salzburg
- Accor Salzburg City