While this hotel seems to be undergoing improvements it is quite lacking in helpfulness. Our a/c would not work and Constance at the front desk did not care to assist us other than to state that only smoking rooms were available if we wished to change rooms. Further, no maintenance men were on duty. She said she tried to call one in but could not reach someone. We asked to be moved to another hotel as a smoking room was unacceptable. She said there were no other hotels in the area. Later in the room we found a card from Mercure Corp stating they have a 'satisfaction guarantee policy'. We would like to know what that guarantee stands for as they did not try to accommodate us at all.
- Official Description (provided by the hotel):
- This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more less
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- Also Known As:
- Mercure Salzburg City Hotel Salzburg
- Accor Salzburg City