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“No maintenance men on duty...” 3 of 5 stars
Review of Mercure Salzburg City

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Mercure Salzburg City
4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria   |  
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Ranked #51 of 135 hotels in Salzburg
Pittsburgh, Pennsylvania
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“No maintenance men on duty...”
3 of 5 stars Reviewed June 29, 2014

While this hotel seems to be undergoing improvements it is quite lacking in helpfulness. Our a/c would not work and Constance at the front desk did not care to assist us other than to state that only smoking rooms were available if we wished to change rooms. Further, no maintenance men were on duty. She said she tried to call one in but could not reach someone. We asked to be moved to another hotel as a smoking room was unacceptable. She said there were no other hotels in the area. Later in the room we found a card from Mercure Corp stating they have a 'satisfaction guarantee policy'. We would like to know what that guarantee stands for as they did not try to accommodate us at all.

Room Tip: Check first to be sure the a/c is in working order. Also the toilet is in working order.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 30, 2014
Dear 18LIndaH18,

thank you sharing your feedback regarding your stay in the Mercure Salzburg City. We apologize the inconvenience that we may have caused. Due to a congress during your stay and a fully booked house status in both Mercure Hotels we had not been able to offer you a room move into a non smoking room or another room in the Mercure Salzburg Central. Our front desk manager told me that a technicians solved the problem with AC in your room on the same day in order to make your stay most comfortable with us.

We hope Accor can welcome you one time soon in one of their properties.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2014

We can thoroughly recommend this hotel. The room was clean and quiet.The service at Reception was warm friendly and helpful. The quality of the breakfast was very good. All in all, a pleasant experience.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 30, 2014
Dear Earth_sarawat,

thank you for taking the time to write your short review on your stay. We are glad to hear that you have felt comfortable with us and of course it is a pleasure to share this feedback with all our staff members.

We hope ACCOR can welcome you one time soon.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Ottawa
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 18, 2014

We picked the Mercure Salzburg City because of its location.. our iPad data plan had died in Austria, but memory and great road signs guided us to this property. Room was very pleasant.. Breakfast was complete by any NA standards, with great variety and freshness. Much better than other Mercure properties we have used in France.. BIONot. Staff was very pleasant, both on the desk and in the breakfast restaurant.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 22, 2014
Dear Cllees,

thank you for your recommendations on tripadvisor and we are glad that you have found your way to the Mercure Salzburg City. We really appreciate that we could convince you with the hotel and our service among all our other Accorhotels!

We hope Accor can welcome you in one other place around the world, maybe Salzburg.

Best regards

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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New York City, New York
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 11, 2014

We stated two nights and chose on the basis it was close to the rail station and the brand promised predictable comfort. While the hotel was undergoing renovation this did not seriously impact us. The newly renovated room we were upgraded to was tastefully furnished and well equipped. Front desk staff were very helpful. The neighborhood was quiet and barely 20 minutes from Mirabell Gardens and Palace.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 12, 2014
Dear PaulT,

thank you for your recommendation on our newly renovated rooms! We appreciate reading that you have liked them as our guests feedback is really very important to us in order to still do some improvments on the new room category. Of course we share your feedback with our staff members which they are always glad to hear!

We hope Accor can welcome you one time soon.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Perth, Australia
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 9, 2014

Stayed here in December of 2013 for a few days just before Christmas. While convenient for getting around Salzburg and close to the train station and markets, the three nights we spent here were miserable because of one thing: the beds were so uncomfortable! Our not at all fussy 16 year old took to sleeping on the floor in the end. The poor sleep quality experienced here severely impacted on our stay and we were left very disappointed. Given the positive reviews of this hotel, which resulted in selecting it in the first place, we were surprised at just how bad it was - maybe we just got unlucky.

Based on this experience, we would not recommend and will not be back.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 11, 2014
Dear Cannat,

Thank you for taking the time to tell us about your experience at the Mercure Salzburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taking the appropriate measures - the Mercure Salzburg City has new superior rooms in the meantime.
For family bookings we can always recommend the Mercure Salzburg Central just 2 minutes away as there we have more spacious rooms in order to have a comfortable stay for all the family members.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thomas Baliamis

General Manager Mercure Hotels Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Salzburg
#51 Ski-In / Ski-Out Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Official Description (provided by the hotel):
This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more   less 
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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