We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient and Comfortable” 4 of 5 stars
Review of Mercure Salzburg City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Mercure Salzburg City to your Saves list
Mercure Salzburg City
4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #50 of 134 Hotels in Salzburg
New York City, New York
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Convenient and Comfortable”
4 of 5 stars Reviewed June 11, 2014

We stated two nights and chose on the basis it was close to the rail station and the brand promised predictable comfort. While the hotel was undergoing renovation this did not seriously impact us. The newly renovated room we were upgraded to was tastefully furnished and well equipped. Front desk staff were very helpful. The neighborhood was quiet and barely 20 minutes from Mirabell Gardens and Palace.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 12, 2014
Dear PaulT,

thank you for your recommendation on our newly renovated rooms! We appreciate reading that you have liked them as our guests feedback is really very important to us in order to still do some improvments on the new room category. Of course we share your feedback with our staff members which they are always glad to hear!

We hope Accor can welcome you one time soon.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

538 reviews from our community

Traveler rating
    100
    268
    125
    32
    13
See reviews for
118
258
31
60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Australia
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 9, 2014

Stayed here in December of 2013 for a few days just before Christmas. While convenient for getting around Salzburg and close to the train station and markets, the three nights we spent here were miserable because of one thing: the beds were so uncomfortable! Our not at all fussy 16 year old took to sleeping on the floor in the end. The poor sleep quality experienced here severely impacted on our stay and we were left very disappointed. Given the positive reviews of this hotel, which resulted in selecting it in the first place, we were surprised at just how bad it was - maybe we just got unlucky.

Based on this experience, we would not recommend and will not be back.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 11, 2014
Dear Cannat,

Thank you for taking the time to tell us about your experience at the Mercure Salzburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taking the appropriate measures - the Mercure Salzburg City has new superior rooms in the meantime.
For family bookings we can always recommend the Mercure Salzburg Central just 2 minutes away as there we have more spacious rooms in order to have a comfortable stay for all the family members.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thomas Baliamis

General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2014

This hotel was very suitable for us. It was walking distance to the city. We stayed 2 nights and enjoyed our time in Salzburg. Breakfasts were very nice compared to other hotels in Europe we stayed. Staff were friendly and spoke many languages..

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 9, 2014
Dear Angie T,

we really appreciate your comments on your stay in the Mercure Salzburg City and are glad to hear that we could fully make your stay enjoyable.

We hope we can welcome you one time soon here in Salzburg.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 5, 2014

We spent three nights at this hotel. It is located 15 minutes away from the city center, 10 minutes from the Mirabelle Gardens. Nice area with lots of restaurants nearby. The ladies at the front desk are very friendly. We did not participate in the 15 euro breakfast.
The room, while on the small side, are newly renovated in a very tasteful manner. Beds and linens are very nice for a comfortable sleep. The bathroom and shower are very nicely done as well.

The bad.... We had a room with a view of the heavy construction that started at 7:00 am every day. I was sad that they did not consider this when they assigned our room to us during our 3 day stay.

.... And with the construction came the problems with the open air parking at 8 euros versus the 11 underground. If I were driving my car, then the decision would have been easy. I actually was scalded by an employee, since I had parked on an unkept area of grass. Funny he parked in the only handicapped parking space the entire work day. As management is involved answering reviews, the gentleman drives a dark station wagon) if I had been in the US, I would have been compelled to call the police to get the car towed.

There were no apologies from management for any inconvenience due to the construction as noted.
Little details that should come naturally to the management of the hotel in an attempt to maintain a 4 star rating and showing their commitment to their customers.

I would highly recommend this hotel. For the next month, make sure that you ask for a quiet room. (Note that the construction is being done to the front and rear simultaneously so that may be hard)

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 9, 2014
Dear its-wat_it_is,

thank you for your time writing your review on your stay in the Mercure Salzburg City. We appreciate reading that you have liked our newly renovated rooms and felt comfortable with the moderness.

We apologize the inconvience we may have caused when it comes to the outside work around the hotel. The hotel offers right now 20 parking spaces outside as well as 35 spaces in the parking garage. Due to high season parkings spaces outside are of course the first that are taken by our guests. But there is no reason to park on grass area which surrounds the parking place and destroy plants. We are honestly surprised with the tripadvisor posting regarding this matter as you have discussed this issue already with myself, Manager the hotel, and the car was removed from the non parking zone.

We still hope that you have had a good trip through Europe.

Kind regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odense, Denmark
Top Contributor
134 reviews 134 reviews
96 hotel reviews
Reviews in 71 cities Reviews in 71 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed June 4, 2014

Stayed here for one night end of May 2014 and enjoyed the stay. Had a double on the third floor with a view to a quiet garden. Hotel is located in a residential area close to the main railway station and around 15 minutes' walk from the old city. Staff was helpful and everything was in order. There's nothing special about this hotel but it's a fine place to stay if you want to explore Salzburg.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 5, 2014
Dear Rueskov,

thank you for review on tripadvisor! We appreciate reading that you recommend the Mercure Salzburg City to other travellers. Of course we will share your feedback with all our staff members.

We hope we can welcome you again in Salzburg!

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 3, 2014

When my travel agent told us she had booked us in a 4 star hotel I was quite looking forward to it, but it really was nothing outstanding, it was pretty mush the same as the 3 star hotels we had been staying in on the rest of our trip around Europe. We never had breakfast because it was 15 Euros, which is quite expensive coming from South Africa. Location is very near the train station which is great. The room had a bath in, which for me is super! I must compliment the super helpful staff. I left a picture behind in my room and only released when I arrived in Venice, which is a 7 hour train ride away. I was sure room keeping would of thrown it away thinking it was just a piece of rolled up paper. I phoned them and they said they would get back to me. They emailed me a little while later saying they had it and would post it back to me and in a box so it did not get damaged. I appreciated their efforts a huge amount, and would like to give them a huge thank you!

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, June 4, 2014
Dear Stacy H,

thank you for your review! We will share your comments with our staff members of Front Desk as well as Housekeeping and are glad to hear that we could have helped you with your picture!
Maybe the next time when you travel to us you try the newly renovated rooms in the Mercure Salzburg City and we hope we can fully convince you of our hotel!

sending you best regards from Salzburg

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Salzburg City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Official Description (provided by the hotel):
This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Priceline, Hotels.com, Agoda, Cheap Tickets, Despegar.com, Odigeo, Otel, TripOnline SA, ACCOR and Tingo so you can book your Mercure Salzburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

Owners: What's your side of the story?

If you own or manage Mercure Salzburg City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.