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“New Year week in Salzburg” 4 of 5 stars
Review of Mercure Salzburg City

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Mercure Salzburg City
4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria   |  
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Ranked #46 of 134 Hotels in Salzburg
Moscow, Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“New Year week in Salzburg”
4 of 5 stars Reviewed January 19, 2014

Advantages.
Very quiet area, despite the fact our windows faced a road.
There is SPAR nearby - it might be important if you did not pay for breakfasts.
It is easy to reach the hotel from the airport - the (trolley-)bus stop is just round the corner (take line 2 and get off the bus at the Bayerhamerstrasse stop).
Try to ask for a bigger room - e.g., rooms 301 and 308 are much bigger, have balcony and a kind of vestibule with an additional door to the room itself; thus, these rooms are more quiet than others.
We stayed at the hotel during New Year holidays and enjoyed New Year's Eve dinner at the hotel restaurant with live harp music.

Disadvantages.
Please note that breakfasts might not be included into room rate.
There was a tea/coffee facilities, but only one mug in the room.
Sometimes they threw away a piece of soap in the bathroom and forgot to provide us with a new one.
Be careful with elevators - they are rather old and unreliable; once we stuck inside for about five minutes :-)

Room Tip: Try to ask for a bigger room - e.g., rooms 301 and 308 are much bigger, have balcony and a kind of v...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, January 21, 2014
Dear PabloP,

thank you for your positive words on your stay during New Years Eve. We appreciate reading that you have enjoyed your stay in Salzburg.We will pass your feedback to our housekeeping department in order to improve this part of service.

We hope we can welcome you in the near future again.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2013 via mobile

My family recently stayed here, unfortunately no snow in town, but plenty outside. We caught the bus and cable car to Untensberg, was beautiful. The lakes and mountain trip was great, just unfortunate that it is winter so didn't get to see Mondsee-do the early sound of music tour (9:30). Daniel on desk was very patient with us giving great advice on where to go. Christmas markets are amazing. Mercure is clean, comfortable and very warm.

Stayed December 2013, traveled with family
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baliamis, Manager at Mercure Salzburg City, responded to this review, December 30, 2013
Dear DianaH,

thank you for your positive review. We appreciate reading that you had a really good time in Salzburg even without snow. We will pass your positive feedback to Daniel who will be more than happy to hear that he could make your stay more comfortable.

We hope we can welcome you in the future - the next time with snow.

Happy new year!

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Budapest, Budapest, Hungary
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 21, 2013

Quite outdated but alright hotel if the price is right. Nice sides: 10-15 min walk from main station and 15-20 to downtown, couple of supermarkets around, tea/coffee facilities in the room. And one of the best Wi-Fi connections I had in hotels lately.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, December 30, 2013
Dear Andrey P,

thank you for sharing your comment on tripadvisor about your stay. We appreciate your positive feedback and decription. We hope we can welcome you soon in the future in Salzburg or in another Accor property.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Quebec, Quebec, Canada
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 12, 2013

The location is a bit off-center, but at that price, I guess anyone can live with that. On the other hand, service is top-notch, personnel is most helpful - go to the bar for a bucket of ice, and they will offer you wine glasses. Highly recommended.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, December 17, 2013
Dear Ricardo T,

thank you a lot for the positive words. We are more than happy to share them with our team!

It is a pleasure to read that we could welcome you a second time with us.

We wish you and your family Merry Christmas and a happy new Year.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Bengaluru (Bangalore), India
Top Contributor
63 reviews 63 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 2, 2013

My wife and I stayed here for two nights in September while visiting Salzburg as tourists. I had looked up quite a few hotels in Salzburg and finally zeroed in on the Mercure - both from cost and location perspectives.

Our 'check-in' was not great - even though we arrived after the check-in time it was taking a long time for the room to get readied and allotted to us. After we complained a little, we were offered to have a drink or two 'on the house' in the bar. While that's okay, we still ended up waiting for an hour or so for the room to get ready. That was probably the only 'negative' about the stay.

The room was fine, a little on the smaller side but that was okay because we didn't expect to spend long hours in the room anyway. The room could benefit with better lighting inside though - it can get really dark and that's not something you want - especially when you're packing to leave.

From a location perspective, it's probably a 15 minute walk from the center of the city or to Mirabell gardens. There is bus connectivity as well so getting around to-and-fro was absolutely not an issue.

I would recommend the Mercure as a place to stay in for sure. Definitely value for money.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, December 4, 2013
Dear Guests from India,

thank you for the time to write your review about your stay at the Mercure Salzburg City.
We apologize for the inconvience that we have caused you at the beginning of your stay!

We are looking forward welcoming you the next time you are in Salzburg.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
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Singapore, Singapore
Top Contributor
80 reviews 80 reviews
77 hotel reviews
Reviews in 65 cities Reviews in 65 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed November 26, 2013

Stayed only 1 night and had a good experience. Check in was smooth and trouble free.

Asked for non-smoking rooms. However, cigarette smell was present at the corridor on rooms level. Rooms seem to have been recently renovated, nice and clean. Beds were comfortable. Bathroom was fine and everything in working order. Just like the normal Mercure standard. Welcome drinks vouchers given for Accor members.

Wifi was free and worked in the rooms as well. TV programmes mostly European and only 1 English news channel.

Location of the hotel is not very far from the train station. Walking instructions which took about 10 minutes given by the hotel is as follows:

- leave the main train station through the main exit
- turn left and follow the street to the traffic lights
- turn left at the lights and walk left through the railway tunnel
- keep walking straight "Gabelsbergerstrasse"
- the street makes a slight turn left and you will see traffic lights
- turn left at the traffic lights into Bayerhamerstrasse
- after 200 m you see our hotel on the right hand side

We found another short cut though. Instead of exiting the main train station, walk in the opposite direction which leads to a tunnel that cuts across the railway tracks and platforms above and exit by walking up a flight of stairs. Cross the road and turn left and walk along Lastenstrasse then turn right into Breitenfelderstrasse and walk on. Finally turn right and walk along Bayerhamerstrasse to reach Mercure on the left. Walking time to reach the hotel is about 5 to 7 minutes.

To reach the old town, turn left at the hotel and walk along Bayerhamerstrasse to reach Schallmooser Huaptstrasse turn right and walk straight ahead to cross the bridge into the tourist spots.

We paid slightly over 50 euro without breakfast per room for a night stay when booked early which was a good deal. Customer service was excellent too. A good Accor hotel to stay within easy walking distance from train station.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baliamis, Manager at Mercure Salzburg City, responded to this review, November 27, 2013
Dear guests from Singapur,

thank you for your detailed review!
We are happy to read that you have enjoyed your stay in Salzburg and we will pass your feedback to our staff members.

We hope we can welcome you again in the future.

Best regards,

Thomas Baliamis, General Manager Mercure Hotels Salzburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Official Description (provided by the hotel):
This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more   less 
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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