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“Stay in Salzburg” 5 of 5 stars
Review of Mercure Salzburg City

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Mercure Salzburg City
4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria   |  
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Ranked #45 of 134 Hotels in Salzburg
Vienna
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Stay in Salzburg”
5 of 5 stars Reviewed December 26, 2011

A very nice hotel. Well kept, clean rooms. Very friendly service at the reception and during breakfast.. Rooms to the garden very quiet. Good choice to stay in Salzburg. About 15 minutes by foot to the city center. Parking garage available.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, January 5, 2012
Dear Guest,

many thanks for your friendly posting! We are happy that you enjoyed your stay with us.

We hope to welcome you soon again and look forward welcoming you!

Kind regards to Vienna
Thomas Baliamis & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed December 13, 2011

This hotel may not be the closest to the centre but is only 10 minutes walk from the action. Excellent public transport too.

The staff were extremely friendly and were always ready to answer queries and advise us.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, December 20, 2011
Dear Sirs,

Thank you very much for your recommendation! We are happy to read that you enjoyed your stay! We shared your compliments immediately with our staff.

We hope to welcome you soon again an remain,
with kind regards
Thomas Baliamis & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed December 4, 2011

The hotel is good. Located 15 minutes from the centre, walking. Very quite for resting.
I'm sorry to state that being a frequet traveller and good customer for Accor Hotels chain, the welcome received but mainly the check out provided by operators at the front desk were not as expected. I normally feel very welcome as a customer should feel. Not this time. Who knows why.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, December 6, 2011
Dear Sirs,
Thank you for takeing the time to post your impression.
We kindly apologize for the unhappy check-out and are indeed grateful that you still rated the rest of your stay satisfying

We hope to get a second chance the next time you stay in Salzburg and send

best regards to Bologna
Thomas Baliamis & Team
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Graz, Austria
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 2, 2011

Our room was on the 1st floor (probably other rooms are renovated?)

The bathroom is in 80th style with red floortiles and wallpaper with stripes.
The button of the flushing tank was not existent.

The bed was a bit too smooth (for us).

Top: breakfast! Very good, big assortment.

Nice: after check out we could leave our car in the park garage

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, December 4, 2011
Dear LatinaViva,

Thank you very much for taking the time to post your impressions of your stay at the Mercure Salzburg City.
We are happy to read, that you enjoyed the selection of food at our breakfast and that we could convince with some additional Services such as parking after check-out.
The flushing tank in the room has immediately be fixed - thanks that you mentioned that.

We are sending best regards to Graz
Thomas Baliamis & Team
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Dillingen, Germany
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 22, 2011

Recently passed two days & one night there, having a meeting in one of the hotel's meeting rooms. The catering service provided by the hotel's own restaurant "Le Sel" is higly recommendable. Water, juice & coffee are available at any time and the snacks are well sized and not too filling for a long working day. Also the restaurant itself is OK with good quality local food and friendly service.

All in all a good, solid choice for a business trip.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, November 26, 2011
Dear SirUther,
Thank you very much for your recommendation! We really appreciate your comments on our Meeting facilities and are very happy that you enjoyed staying with us for such a long time.
We shared your kind feedback with our service & kitchen team which is delighted about your impressions!
We hope to meet you soon again at the Mercure Salzburg City and remain,
with kind regards
Thomas Baliamis & Team
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A TripAdvisor Member
1 of 5 stars Reviewed November 3, 2011

It was terrible. The bed that my child was supouse to sleep was broke down. He must to sleep with me and my husband in the same bed. The hairdryer was also broke down.
The staff was not qualified to solve it.

  • Stayed October 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, November 26, 2011
Dear Sirs,
Please accept our sincere apologise for the inconveniences caused by the broken bad and hairdryer. We are sorry, that the Staff was not able to fix the problem. We talked to our Front-Office Staff in order to prevent such situations in the future and find solutions in any case.
We hope you still liked the City of Mozart and will give us a second chance one day.
Best regards
Thomas Baliamis & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 20, 2011

We found the hotel suitable for our needs. Good location, very easy to get by car, walking distance to river and old town, good bus service 100 m. from hotel. Perfect free parking, and free internet station. We did not have hotel breakfast (too expensive), but the cattle and mugs in the room are great solution.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas B, Geschäftsführer at Mercure Salzburg City, responded to this review, November 4, 2011
Dear Guest from Rehovot,
thanks for taking the time to post your impressions of you stay at the Mercure Salzburg City!
We are very happy to read that everything was to your satisfaction.

Our Breakfast is served as "all you can eat" buffet (warm/cold, selection of juices, coffees and teas etc). Prefering small breakfast I indeed agree with you - just order buttered sandwich or croissant to your room or at the hotel bar.

Best regards from Salzburg
Thomas Baliamis & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Best Value Hotel in Salzburg
#29 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Official Description (provided by the hotel):
This 4 star hotel offers 121 comfortable rooms in the centre of Salzburg, the city of Mozart. Quiet and centrally located, only a few minutes walk from the historic old town. Take the Salzburg North exit from the A1 motorway. Restaurant and bar with terrace, airconditioned meeting rooms and free parking. ... more   less 
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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