I would like to stay in the Goldener Hirsch Hotel but it's fully booked. Me and my partner looked around and realise that other then Goldener Hirsch, this is the only 5 star hotel located in the heart of the shopping district. We drived from Wien to Salzburg and have some difficulties looking for the hotel, then realise that we actually drived pass it twice. Silly us. Then we didn't know where to park our car to unload our luggages. Note: Don't expect a very obvious driveway into the hotel. After we inform the receptionist, we got helped immediately, from luggage(which is expected) to parking of car. The hotel do not have their own carpark, so it's parked a distance away. But they would park your car for you and retreive it for you whenever you want it(a 20mins notice thou').
I'm pleased with their service, location is GREAT, like really fantastic. The hotel is charming, lovely old style, BIG PLUS, they upgraded us to a suite so i can't really complain. But moan for moaning sake, i'm slightly disappointed with the tiles in the toilet. Although it's big and spacious with marble floors, it's mixed with some cheap 'plasticty looking' tiles. Plus the marble isn't polished at all. Although it comes with a bath(i would say, small for a suite) the shower is really small and water pressure isn't good.
During my stay, i was rudely awakened one early morning(note that i never plan to wake up early mornings during my holidays) around 9am to loud drillings and hammering. Goodness gracious. I phoned the receptionist to find out what's going on, only to find out the room next door has a water pipe problem and that it'll go on for 2 hours. Hell! I tried to go back to bed to no avail. Finally dragged myself out of the bed but that pretty much spoilt my whole day as i am too tired to enjoy my tour and dinner. What finally annoys me most is their indifferent attitude towards it. While i understand that they can't quite do anything to a broken pipe all we are offered is a sorry.
I made my partner asked for something, i mean gosh! Do we even have to ask for it! Like, shouldn't it be offered automatically. And what's most appalling is they reply. They are sorry about it. Hmmm... Well, to be fair, we leave it at that and did not persist. Certainly not a 4, not to mention, 5 stars hotel doing. They would usually offer a fruit basket or some vouchers for their in-house dinning etc. (not that i actually want to eat any fruits) But it does shows how much they value their customer.
We went to their in-house restaurant, symphony, afew times for coffee and snacks. Friendly but SLOW. It takes them 10 minutes to get us the menu after sitting us down at the table twice and another 10 to get your order. But their pumpkin soup and nougat dumpling dessert is worth waiting for!
All in all, while they are friendly and capable in providing sufficient help like you would expect in any other hotels, they are, in my opinion, inapt at solving problems. Still, with such great location, and i have to say, other then the noisy morning day, we had a great holiday in salzburg, it's the most romantic city i have ever been to(echoed by my partner) and we had one of our best new year's day. < Imagine count down with the backdrop which brings you back 50years, all clean, posh and enchanting down to the most exquisite details, champagne in hands, the church bells lovely 'dong' sound, and finally Strauss Blue Danube Waltz instead of some loud ridiculous music and couples waltzing at midnight. It doesn't have to be feb for romance to be in the air.> And at such great price, and a upgrade to a suite, although i would usually give it 4 stars, it wouldn't do justice to such an occasion.
- Official Description (provided by the hotel):
- In the centre of Salzburg; landmark building can be traced to the 14th century; near all major points of interest & shopping. ... more less
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- Also Known As:
- Radisson Salzburg
- Salzburg Radisson