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“A good option for Salzburg” 4 of 5 stars
Review of Crowne Plaza Hotel Salzburg - The Pitter

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Crowne Plaza Hotel Salzburg - The Pitter
4.0 of 5 Hotel   |   Rainerstrasse 6 - 8, Salzburg 5020, Austria   |  
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Ranked #28 of 134 Hotels in Salzburg
California
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“A good option for Salzburg”
4 of 5 stars Reviewed February 2, 2014

Stayed here for 3 nights at the end of September 2013. The hotel rooms were a bit old, like the hotel, but well furnished. Only drawback was a lack of cooling - we had to open our window to get comfortable. Location was very convenient - short walk to the train station and easy walk to the Salzburg town center. When we stayed, there was a lot of street construction going on right outside the hotel, but we didn't notice any noise.

We didn't eat in the main hotel restaurant, but found the Pitter-Keller restaurant in the basement to be a great place to relax with a glass of wine or a beer. We also found a number of good restaurants within walking distance of the hotel and lots of shops to check out.

All in all, a good convenient location at a reasonable price. We would stay here again when visiting the area.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, February 7, 2014
Dear DaveH75,
thank you for your nice feedback. Currently the Hotel is closed for renovation. we will keep the classic style of the rooms, they will all be maintained during the major renovation. The whole public areas will be completely new styled and a fantastic roof top restaurant will be added to our portfolio, opening in August 2014. The Hotel will reopen already in May 2014. Pitterkeller will remain as you stated, a nice and cosy place to meet and relax and enjoy great Salzburg food! Thank you again and have a good time! Martin Gissel - General Manager
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745 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 31, 2014

there are limited options in Salzburg and i found crowne plaza quite convenient since its very close to the station as well- under 5 mins drive! great if youre travelling via eu-rail ! some of the rooms have been recently furbished so you should ask for one of them. I got a lovely corner roon which was facing the mirabell gardens as well as the fort . you could also get a glimpse of the alps from the room. Bathroom was decent size and above average though not spectacular. Its 3-4 minutes walk to the mirabell gardens and also just one block away from whrere all the tour operators start . so if youre headed to the sound of music tour or the lakes or germany all you have to do is walk a block to and fro. Being such a small town, Its just 10-15 mins away from the main shopping area/restaurants and the city centre, i enjoyed walking there. you could also visit Mortzarts first house in this main area for a small fee. All in all a charming stay > please note that there are steps in the lobby and you will have to pick up your luggage and carry it up so please travel light if possible !

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, February 7, 2014
Dear PCTravelfreak,

thank you for your brief feedback regarding your stay at the Crowne Plaza Salzburg The Pitter. Regarding the steps. We just renovate the complete lobby and upon reopening in May 2014 there will be a ramp for a convenient transportation of the luggage to the front desk. Also we have porters available to help with your luggage.
Warm regards, Martin Gissel - General Manager
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2014

The service was excellent. The rooms are very large. The Hotel is centrally located and is a walking distance away from the town centre. The Salzburg congress is across the road. The room needs a bit of renovation but overall its excellent.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, February 7, 2014
Thank you for your wonderful feedback. Please come back in May when we reopen after extensive renovations. Warm regards, Martin Gissel - General Manager
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Orlando, Florida
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 50 cities Reviews in 50 cities
387 helpful votes 387 helpful votes
5 of 5 stars Reviewed January 5, 2014

My first stay at a Crown Plaza Hotel. We arrived for the Christmas Markets and had 3 rooms here. The hotel is very modern with "American" type showers and bath. They hotel was very warm and cozy. The breakfast buffet was always fresh each morning and the restaurant and bar had superb service and food. The hotel Concierge and Bell staffs were always accommodating to our needs and suggestions for what to do and were to go. We will return here for our next visit.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, January 7, 2014
Dear Love2TrvlMM,
thank you very much for taking the time to tell us about your recent stay at the Crowne Plaza WSalzburg The Pitter. It is wonderful to read that we where able to provide you with an enjoyable service. That's the most important together with a good night sleep. We are already looking foward to your next stay, hopefully you will not wait too long. Warm regards, Martin Gissel - General Manager
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South Africa
Top Contributor
129 reviews 129 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed January 1, 2014

Our stay at the Pitter was disappointing.I had booked after reading the reviews on Trip advisor. Perhaps the timing was bad and everyone was in a party mode??? The staff were not very helpful.In fact they were rude.No porters at the check in.

I had requested a double bed.We were given 2 singles and after much deliberation we were moved to another room.The rooms are small and in need of a makeover.it certainly looked as if the hotel was functioning with a skeleton staff.

The Salzburg card was not available at the hotel so we had to go to INFO .The hotel is a 10-15 minute walk away from the Old city.
We did have some coffee in the Bar.Really surprised that the hotel does not a non -smoking bar!Especially since the vouchers for being eco friendly are only redeemable in the bar.
We did not take the breakfast option.

We made bookings for a show and were charged €96 over the recommended price.Luckily it was spotted and then corrected.My request to make supper bookings were misunderstood.The sauna was out of order.

Definitely not a hotel I would recommend if in Salzburg.I would recommend something in the city itself as there are more choices for restaurants and coffee bars.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2013

- 10 min walk to main town so not so bad
- grocery store nearby
- good cafes nearby
- ample parking on street
- rooms were nice and clean
- bathroom with old tiles but quite nice and clean

Will recommend.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, January 7, 2014
Dear travelaholic 3602,

thats a great list, that you put together, smart, short and WONDERFUL feedback. Thank you so much for it!! Warm regards, Martin Gissel - General Manager
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Brantford, Canada
1 review
4 of 5 stars Reviewed December 29, 2013

I stayed at the Crown Plaza Salzburg in Austria on Dec 26th, it was a nice clean.When l checked in l found the agents very friendly and helpful.. Willing to go the extra mile. As a travel agent myself. l would not hesitate to recommend this hotel at any time after experiencing it myself.

Room Tip: There should be ample space to tentaively to park temporary and assistance to off and assistance wit...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, January 7, 2014
Dear Sdesouza,

thank you very much for your very nice feedback from your last stay at the Crowne plaza Salzburg The Pitter. We hope to see you again once. Warm regards, MArtin Gissel - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Salzburg - The Pitter

Address: Rainerstrasse 6 - 8, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Salzburg
#21 Romantic Hotel in Salzburg
#21 Family Hotel in Salzburg
#21 Luxury Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Salzburg - The Pitter 4*
Number of rooms: 199
Official Description (provided by the hotel):
Step inside the classic 19th-century facade and grand marble Lobby of Crowne Plaza Salzburg-The Pitter. Our dedicated staff can help you finalise your banquet or conference arrangements, and they're on hand to provide local sightseeing knowledge. Energise yourself in the Fitness Centre or discover a taste of Austria in our bars and restaurants.Many of the city's attractions are under 20 minutes' walk from Crowne Plaza Salzburg-The Pitter. Stroll to the Cathedral on the Domplatz square where you can listen to the summertime classical music festival, or sip mulled wine at the annual Christmas market. We're next to the Congress Hall, just 900m from Salzburg rail station and less than 5km from Salzburg Airport. ... more   less 
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Also Known As:
Crowne Plaza Salzburg
Crowne Plaza Hotel Salzburg

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