We spent 3 nights at the Golderner Hirsch during the Salzburg Osterfest. The positives were (1) the location, in the heart of the old city and walking distance to all major sights; (2) the concierge and front desk staff, particularly Thomas (the head concierge), who gave us very good dining recommendations and other advice; and (3) the history of the hotel. However, the age of the hotel came with basic problems. We could not get consistent hot water in the shower, it would go from freezing to hot. Our room, on the top floor, was very warm no matter what we did (and it was cold outside) because the heat from the rest of the hotel rose up. Apart from the hotel's age, the cleaning staff were clearly smoking on the job. Our towels reeked of cigarette smoke despite us having a non-smoking room, and sometimes we would smell cigarette smoke wafting into the room (this could have been from another room, but it seemed to be coming from the housekeepers' area). At the price point and star level, guests should not face such basic problems. Finally, and this is a bit odd, but the toilet seats must have been based on medieval torture devices. They were terrible!
- Official Description (provided by the hotel):
- Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more less
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- Also Known As:
- Goldener Hirsch Hotel