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“Lovely 'mature' hotel” 5 of 5 stars
Review of Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

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Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
5.0 of 5 Hotel   |   Getreidegasse 37, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #4 of 135 Hotels in Salzburg
Messinia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Lovely 'mature' hotel”
5 of 5 stars Reviewed November 6, 2013

The Goldener Hirsch is a marvelous hotel. Situated at the very heart of Saltzburg it offers a strategic base from where you can walk to almost every site in the city. The atmosphere of the hotel is what stands out and gives it its uniqueness. Built in 1407 you feel like very little has passed since then, but at the same time it offers the comfort and luxury someone would expect from a 5 star hotel. The decor is very traditional (like everywhere in Saltzburg) and the staff is very polite and helpful. The breakfast was very nice but it could be a little bit more extensive - not that I missed something but just saying. It is a true experience to stay in this hotel because of the feeling it gives you. Try it and you will not regret it!

Room Tip: I stayed in room 28 and it was a very nice room on the top floor
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear anquitel
thanks so much for your kind feedback and I am happy that you liked your stay with us. Looking forward having you back with us, soon.

best regards from Salzburg
Wolfgang Putz
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531 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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English first
Leicestershire, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2013

Just returned from spending five nights in this enchanting hotel, with our teenage son, which we booked after reading all the excellent reviews about it and we were not disappointed. It is five star luxury and comfort in a traditional Austrian cottage style. The hotel is superbly located in the Old Town district of Salzburg. Dating back 600 years it is bursting with history and charm. Our room was on the top floor with a wonderful view of the Fortress. We loved to open the windows and hear the sounds of Salzburg, especially the church bells, there are so many churches you don’t have to wait long to hear one. Once the triple glazed windows were closed though you couldn’t hear a thing. Our room was huge and full of character, spotless with a modern bathroom, which had a good shower and a big bath. All the staff were lovely, so courteous and friendly, all spoke good English. Our son enjoyed practising his German language skills with them. Would highly recommend this hotel and would choose it again.

Room Tip: pick a top floor room at the back if you wants views of the Fortress.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear ChinaTeaCup,

Thanks for your kind feedback and we are happy that you enjoyed your stay with us. I do hope that many people read your great feedback which also makes them visit us!!

With kind regards
Wolfgang
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 28, 2013

I spent one night in the Goldener Hirsch, and was very happy. The place has loads of character. It sort of feels like you landed in an old but well-kept hunting lodge for the night. Indeed, you have a strong sense of place there -- you are next to the Alps, in a lovely alpine city. The room furnishings are very Austrian -- old (or old-fashioned -- definitely well-kept) slightly rustic wooden furniture, lovely down bedding, reindeer (or deer?) sewn on the linens. The rooms don't have much of a view because the hotel is in the UNESCO world heritage baroque downtown. The hotel is ancient, from back in the days when windows were really pricey and under-utilized. Therefore, it is cozy, but don't expect grand views of the mountains. The bar and restaurant are very cute and cozy as well.

If you only like super-sleek, marble-laden hotels, this will not be for you. But if you like hotels that reflect their location, then it is a great choice. The hotel is a bit like a perfectly arranged bunch of Alpine wildflowers -- lovely without trying too hard. There is nothing flashy about it, but there is much that is classy.

The service is really top-notch. I was determined to go hiking, but had little time and had done no proper planning, so asked at least two concierges for help planning a hike somewhere between Salzburg and Vienna. They were super-helpful and came up with a number of options for me, found and printed maps, etc. (In case they are reading this, I ended up at St. Wolfgang, which had a variety of hikes that were moderate in difficulty. It was a dreamy town.)

As others have said, the location could not be better. Right in the old town, a short walk from the Residence and the Fortress, and lots of little bars and coffee houses.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear ames3,
thanks for you kind feedback and I am happy that you liked your stay with us. Yes, St. Wolfgang is a lovely small village and I know it very well. Located a the lake, I am sure you had a gret time. Did you hike the Schafberg?
Hope you will come back to us, one day.
I remain with kind regards
Wolfgang
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Albuquerque, New Mexico
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 27, 2013

What a great hotel! The location is perfect because it is close to everything - shopping, restaurants, the Salzach river and the fortress. The room we had was spotless, which is a requirement for us. The bathroom has a huge, long tub - which is rare - and the shower had good pressure and plenty of hot water. The room was spacious and very comfortable. Loved the linens - very high quality. It's an old building with an Austrian country charm. Mozart stayed here! The inside is a bit of a maze with corridors and odd spaces, which just made it all the more fun for us (it took two elevators and a flight of stairs to get to our room!) but it wasn't physically challenging. It is a truly unique property. The hotel staff were perfect and attentive. The air conditioning was turned off, it was hot when we went in October, but they brought us a fan and we were fine. I wasn't too impressed with the breakfast, but we found many nearby spots to dine.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear Stover-Roth,

thanks for your kind feedback and I am happy that you liked our hotel as well as the cleaniness. Looking forward to having you back very soon and we will work on the breakfast for you.
I remain with kind regards
Wolfgang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, MI
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 25, 2013

How often do you get the chance to stay in one of the world's oldest hotels (originally built in 1407)? Beautifully decorated, wonderful ambiance and style. Extremely charming. Staff very cheerful, friendly, helpful. Mildly amusing to see Asian maids wearing traditional Austrian costumes, but I guess it's simply a world economy now. Only a few complaints: In our room there was apparently no place to put the large flatscreen TV that wouldn't have disrupted the furniture and wall-hanging scheme, so it was free-standing on a chest at the foot of the bed (facing the other way, towards the couch). Frankly I would have preferred the room without it. Secondly, this hotel is not cheap - at the price we paid I would have expected breakfast to be included, but it was not.

My wife also felt that the bed was too soft, but not by a lot by my standards.

Room Tip: Our room faced the street, up to two flights (2nd floor by European counting). It was fun to look o...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear kauailoverfromdayone
thanks for your positive feedback and we are very happy that you enjoyed your stay with us. Regarding the breakfast I would like to let you know that we offer rates including breakfast as well. Please choose that next time.
I am looking forward to having you back with us, soon.
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

Spent 5 wonderful nights here. The front desk staff couldn't have been nicer, restaurant staff and food was outstanding and the location was perfect. I can't wait to return in the very near future. This hotel was outstanding!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 29, 2013
Dear Dianne E
thanks for you wonderful feedback and we are looking forward having you back with us, soon.

kind regards
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
226 reviews 226 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed October 22, 2013

Having stayed at this hotel for over 43 years, it is clear I am a fan. Once owned by Count Walderdorf, it was staffed by people who never changed over the years. One could rely on seeing the same faces at the reception desk regardless of the years that passed. A lovely feeling. While the staff was a bit stiff and uncomfortable, it was a flavor of Austria to be appreciated. Over these many years, the hotel has not changed, expanding while retaining it's original Bavarian ambiance, with exceptional elegance and charm. Bought by the clever Starwood chain, staff now bring a warmth and welcome +elegant comfort to the otherwise unchanged fabulous interior. The restaurant remains expensive and there are no real public sitting areas with the exception of the small bar and 2 chairs at the entry. But this is balanced by large rooms, all with sofas, small chairs and a table. One's own room becomes the lobby. Dark green carpets, soft glowing pinks and blues are my favorite decor. Beds huge and comfy, expensive linen and bathroom amenities. Light woods with small lamps make this one of the coziest happiest hotels anywhere, especially in Salzburg. Congratulations to Starwood for leaving this hotel exactly as it was designed but for bringing lovely staff to warm arrival. Yes, this single change has just made Goldener Hirsch even better.

Room Tip: I have no tips. All rooms are great whether lcoated on Getreidegasse or the back of the hotel. Qui...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, November 30, 2013
Dear simmonskUSA,

thank you very much for this great review. I am very happy to hear that we even improved our service and ambience. I promise we will do our best to continue like this.
Looking forward having you back with us, soon.

warm regards
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Address: Getreidegasse 37, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Business Hotel in Salzburg
#3 Luxury Hotel in Salzburg
#4 Romantic Hotel in Salzburg
#6 Family Hotel in Salzburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg 5*
Official Description (provided by the hotel):
Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more   less 
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Also Known As:
Goldener Hirsch Hotel

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