We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous stay!” 5 of 5 stars
Review of Sheraton Salzburg

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Salzburg to your Saves list
Sheraton Salzburg
5.0 of 5 Hotel   |   Auerspergstrasse 4, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #12 of 134 Hotels in Salzburg
Lidingo, Sweden
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Fabulous stay!”
5 of 5 stars Reviewed November 3, 2013

I really can't tell you how impressed we were with this hotel. From the minute we walked in we felt unbelievably welcome and we knew it was going to be a great stay. We stayed in a 2nd floor club room which I highly recommend. Booking a room on this floor gives you access to the 7th floor club lounge where you can relax and enjoy fabulous food and beverages included in the price of your room. We started every morning with breakfast which consisted of scrambled eggs, bacon, deli meats and cheeses, fruits, yogurt, pastries, breads and cereals. They will also offer to make omelets and fried or hard boiled eggs. In the afternoons after a morning of sight seeing we made our way back up for a beer, bottled water or coffee. In the evening after dinner we would visit once again for a nightcap. Different whiskies, beers, wines, juices, waters and delicious desserts, cheeses and breads are available all day long. We have stayed at other hotels with club floors but this one is by far the best we've ever experienced. It really is amazing that they offer all of this! There are also two hot dishes in the afternoon and evening along with soup if you can't make it out or prefer not to go out for a meal. The staff is unbelievably friendly, knowing our names after the first day, and welcoming too, always clearing dishes and asking if everything is alright. Our room was clean, well appointed and the housekeeping staff made sure we had plenty of towels and amenities every day. Our room, 212, overlooked Marabell Gardens with two huge windows that opened so that we could enjoy the fresh air. We also had free Wifi which is very important for my husband whom is always working throughout vacation! The hotel itself is in a great location with Mirabell Gardens right behind it which you can walk through to get to Old Town. Old Town is a quick and beautiful 10 minute walk from the hotel and the staff will give you directions along with a map of the city to get you started. We have traveled all over Europe and I have to say that this is one of our favorite places to visit and stay….can't wait to go back again!

Room Tip: I definitely recommend reserving a Club Room with access to the club lounge and a garden view if ava...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, November 6, 2013
Dear melzyr,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel. I really appreciate your positive words about our Hotel and am very glad everything was to your complete satisfaction. It is our intention to make guests feel at home at our property and therefore we are always working on the quality of our rooms and our staff. It is a pleasure to read your recommendation of our Club Lounge. We tried to create an entire level of executive comfort and are pleased that you could enjoy all the advantages. Hopefully we will again have the chance to welcome you when you are back in Salzburg. I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

642 reviews from our community

Traveler rating
    388
    196
    38
    14
    6
See reviews for
137
270
42
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Montreal
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed October 26, 2013

I very rarely rank a hotel as "excellent" but this particular hotel exceeded all expectations. The location was great, right behind the Mirabell Palace and gardens and about a 10 minute walk to the old city of Salzburg. The service was fantastic, they accommodated our early check-in request and didn't charge us for an extra day of parking even though we stayed over 24 hours (hotel parking is 17 Euros for each 24 hours). The rooms were clean, modern, spacious and well-decorated. The beds were also VERY comfortable. Wifi, bottled water and chocolates were provided complementary of the hotel. Restaurant recommendations in the neighbor provided by the front desk staff were also very good and more reasonably priced than the more touristy old Salzburg restaurants across the river. I don't know how much a stay here in high season would cost but for the low rate we got (for a mid-week late October stay), this is one of the best hotel values I have every gotten for my money. I would highly recommend a stay here.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 29, 2013
Dear travelover007,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel. I really appreciate your positive words about our Hotel and am very glad everything was to your complete satisfaction.
It is our intention to make guests feel at home at our property and therefore we are always working on the quality of our rooms and our staff.
Looking forward to see you back soon in Salzburg I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

Stayed for 2 nights. Room is very big and furnishing is above average. Breakfast selection was great & high speed internet connection was very reliable. Both breakfast & internet was included in our room package which gave excellent value for money. Parking at the basement was very convenient but had to pay 35 euros for 2 full days. Hotel is within 3 minutes' walk from the Mirabell gardens & a pleasant stroll to all the major attractions in the old town. Staff at reception does not speak very good English but is very friendly & tries her best to help. Overall a very pleasant stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 28, 2013
Dear JimTan,

Thank you very much for staying with us and taking the time to write a review on Tripadvisor. We appreciate your positive words about the Sheraton Salzburg Hotel very much. I am glad you had a pleasant stay and that you were satisfied with your room, breakfast and our staff. We look forward to welcoming you to Sheraton Salzburg Hotel back soon. I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

Lovely hotel in very convenient and quiet location. Only a 10 minute walk from the old town and located next to the Mirabell Palace. Staff are friendly and helpful and the buffet breakfast won't leave you hungry! This hotel is what you would expect from a Sheraton. The car parks in the garage below are tight (but that is the case in most hotels in Europe). We also had dinner at the "sister" Sheraton hotel in the old town. That was also good.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 25, 2013
Dear YLH01,

Thank you very much for your sharing with us and other travelers your recent experience at the Sheraton Salzburg Hotel.
I am glad that our Hotel and staff measured up to your expectations. We look forward to welcoming you to Sheraton Salzburg Hotel back soon. I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

Spent the night here on a quick trip to Salzburg. Great location next to the gardens and a very nice hotel. Not too far to walk to the fortress, old town or the monestary brewery. Highly recommended this location. Rooms were nicely decorated and well lighted and the beds were quite comfortable. My wife, who expects nice things, was very pleased with the hotel.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 21, 2013
Dear ram9825,

I would like to thank you and your wife for your stay with us. It is a pleasure to read that you highly recommend our hotel and that you were satisfied with our location and service. Hopefully we will again have the chance to welcome you and your wife when you are back in Salzburg. I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bovec, Slovenia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 7, 2013

Very good hotel right next to the Mirabell Park with a beautiful view of the the old city town. The rooms are clean and very well decorated. We were staying in a junior suit, very good and spacious room, the only thing that bothered me a little is the sound insulation, you can hear operation of the lifts. Rare are the beds in hotels as pleasing as I love this. Receptionists are very friendly and helpful even they have remembered my name. Also assistants at the entrance we were always helping to transport luggage and exit from a vehicle. The only thing I had a feeling that the breakfast was slightly too expensive for the whole range of choice.
But below the line it is a very good hotel especially if you get a good price.
































































Google Translate for Business:Translator ToolkitWebsite TranslatorGlobal Market Finder









Turn off instant translationAbout Google TranslateMobilePrivacyHelpSend feedback

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 15, 2013
Dear zivcgk,

Thank you for your positive words about the Sheraton Salzburg Hotel in your review. I am glad that you were satisfied with your room and it always makes me proud reading about my helpful and friendly staff. Our hotel always seeks to maintain the very highest standards of quality and service. We look forward to welcoming you to Sheraton Salzburg Hotel back soon and being of service to you on many occasions.
Best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Wales
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 6, 2013

Lovely hotel, comfortable room. Our room was very smart, freshly decorated, it even smelled new. Loads of storage, particularly in the bathroom. The hotel was lovely, staff friendly and helpful. Didn't eat there, as we spent our time in the old town.

The hotel is a not unpleasant 10 - 15 minute walk, through the park if you like, into the old town across the river but that was the only down side. I would have preferred to stay in the old town.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, October 10, 2013
Dear Lindi100,

Thank you for your stay with us and your positive comment. It is a pleasure to read that you were satisfied with the hotel and your room. Furthermore it is really good to hear that the staff was helpful and friendly.
Looking forward to welcome you back I remain with best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Salzburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Salzburg
#9 Family Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#10 Romantic Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Cheap Tickets, Starwood EMEA, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Sheraton Salzburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Salzburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.