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“Excellent Hotel, delicious food, nice service” 5 of 5 stars
Review of Sheraton Salzburg

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Sheraton Salzburg
5.0 of 5 Hotel   |   Auerspergstrasse 4, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #11 of 135 Hotels in Salzburg
Certificate of Excellence 2014
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Hotel, delicious food, nice service”
5 of 5 stars Reviewed June 25, 2013

I stayed at the Sheraton Salzburg Hotel a few weeks ago and it was a very nice vacation! the Hotel is beautiful, the service staff was very friendly and attentive and the food at the restaurant was delicious and great seasoned! Also great value for money!
The new renovated rooms are very clean and modern, and I had an amazing view to the "Festung"!
I can highly recommend this Hotel to anyone who is traveling to Salzburg! You won´t regret it! I am going to stay there again!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, June 27, 2013
Dear italianlove P,
thanks for your comment at tripadvisor! I am delighted to read that you have enjoyed your stay at our hotel and that you have found your room, our food and our staff to your satisfaction.
Looking forward to welcome you back at our property I send you my best regards
Herbert Mosbruck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 19, 2013

I debated back and fourth whether or not to give this a 5 but ultimately settled on 4.
We decided on the Sheraton due to our SPG points, it was a relative bargain and thus I didnt have the highest expectations. However, the hotel was pretty awesome in all areas. First off was the location, it was a nice stroll to the city center and historical areas and very walkable to the train station if you so desire. The rooms was very very spacious and comfortable. We took advantage of the gym as well as the extremely helpful concierge. The SPG lounge was probably the best I have ever been in - completely free beer, wine, sodas, water, red bull, fruit, sweets, cheese, crackers, etc etc at all times, then breakfast consisted of a variety of egg, veggie, and fruit dishes - if you didnt like what they have out - no problem they will make it for you from the restaurant below. Truly great service in an extremely comfortable environment.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, June 27, 2013
Dear Mr. Michael C,
thank you for taking the time to share your impressions of your stay at the Sheraton Salzburg Hotel. We pride ourselves in the friendliness of our staff and the excellent service we are able to offer our guests. I will definitely forward your words to our concierge. Great that you have liked our Club Lounge as well. It is a highlight at our property!
We hope to have the pleasure of welcoming you back again soon.
Best regards
Herbert Mosbruck
General Manager
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new york
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

The traditional, dated lobby belies how well-appointed and modern the rooms are. In May, I spent one night in a room on the 5th floor and was shocked at how new, modern and well-appointed my room was. It was superior any other Sheraton or higher prestige brand Starwood hotel that I have stayed in. The bed was extremely comfortable. The bathroom had a 2 person marble vanity, separate WC and large shower with rain fixture. The lighting in the room was excellent with both recessed and floor and table lamps (one of my pet peeves is poor lighting in rooms). I really enjoyed spending time in my room at the hotel.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aventura, florida
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 9, 2013

We stayed here the end of May. The rooms have been remodeled and are great. I believe the bed is the most comfortable we have slept in. Its called a Heavenly Bed, and it is. The Baths are fantastic, modern, luxurious and have heated floors, rain shower, and heated towel racks. The staff is friendly and courteous and helpful. Breakfast is great. The Serving Staff are superb. There is a Sauna, steam and showers for guests, and it s next to the Maribelle Gardens so stepping outside is beautiful. It is about a ten minute walk to the Old Towne. We also took a ride to the Lake region and stopped at St. Wolfgang for lunch on the lake, then took the Gondola to the top of the Mountain in St. Giligan, where it was snowing. Both are highly recommended. We also took in Dinner and a Concert at the Salzburg Fortress, and again, that is also highly recommended. The Sheraton Salzburg is a great choice when staying in magical Salzburg. Absolute Comfort and great service is guaranteed!

Room Tip: One recently remodeled on the fifth floor facing the back over looking the Gardens!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, June 13, 2013
Dear Mr. and Mrs. Silverstein,
thanks so much for your comment at Tripadvisor. It is a pleasure to read that you have enjoyed your stay at the Sheraton Salzburg Hotel and that you were satisfied with the service of our staff.
It is our intention to make guests feel at home at our property and therefore we are always working on the quality of our rooms and our staff.
Looking forward to see you back soon in Salzburg I remain with
my best regards

Herbert Mosbruck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton Parish, Bermuda
Top Contributor
141 reviews 141 reviews
53 hotel reviews
Reviews in 76 cities Reviews in 76 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed June 8, 2013

We arrived after 12 hours delayed due to the floods on the A8. A huge welcome and car safely parked. We were upgraded (as SPG members), to a suite. It was gorgeous with plenty of amenities and towels...and my fave...heated towel rails. The staff were without exception, efficient, friendly and courteous. Nice gym sauna etc. I sneaked a look at the ordinary rooms.....also very very nice. We had 3 nights here...I could have stayed a week. It's a stones throw from Mirabell park and from there across the bridge to the old town. The free Wi fi was a little patchy at times but other than that there is not a major thing I could criticize. There were a large number of tour buses with various nationalities.....elevators can be busy at check out....the hotel is so well laid out and sound proofed we did not notice the comings and goings in spite of our room overlooking the entrance where the buses parked. We ate out but on arrival the tomato soup with basil was like manna, hot, tasty and plenty of it. Would go back to Salzburg and would stay here again. This is not a funky, leather, glass and chrome, modern place ...it's traditional so the young or hip or those who espouse, may not appreciate.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
122 reviews 122 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 4, 2013

Stunning hotel and very convenient to everything in Salzburg.
SPG Platinum level guests staying four nights in May 2013.
Booked a room and got the Platinum Suite upgrade to a King Suite which looked over the street.
Very quiet - soundproof (?) windows. Great working AC. Modern bathroom with great rain shower. Tons of closet space. Comfortable Sheraton Sweet Sleeper Bed. Had access to 7th Floor Club Lounge (Etage 7) which was GREAT. Professional and ultra friendly staff on Etage 7. Good food, breakfast, snacks, beverages, alcohol etc.
Hotel has a well-equipped fitness/gym and solarium, and a great sauna & steam room - only wished the sauna/steam area has longer hours. There is also the ability to use a pool which is connected to the hotel but open to the public (indoor pool).
The odd numbered rooms face the street and the even numbered rooms face the garden/park but all rooms are quiet.
Will definitely stay here on my next trip to Salzburg.

Room Tip: Odd numbered rooms face the street Even numbered rooms face the garden/park All are quiet
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qatar
Top Contributor
681 reviews 681 reviews
63 hotel reviews
Reviews in 159 cities Reviews in 159 cities
601 helpful votes 601 helpful votes
5 of 5 stars Reviewed June 4, 2013

Sheraton offers a uniform super service across the globe. This 5star property is located at walking distance from many point of interest like Mirabell palace ……
Staff is friendly, helpful, courteous.
In the walking vicinity you have so many halal food restaurant, Indian restaurant.
Overall a very good choice to stay here.
And the cutest part is you have your name on the phone ticker bar :)

Room Tip: Room facing the garden :)
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Salzburg
#8 Family Hotel in Salzburg
#10 Luxury Hotel in Salzburg
#11 Romantic Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 165
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton

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