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“May not seem convenient, but it is, and very nice location” 5 of 5 stars
Review of Sheraton Salzburg

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Sheraton Salzburg
5.0 of 5 Hotel   |   Auerspergstrasse 4, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #9 of 135 hotels in Salzburg
Atlanta, Georgia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“May not seem convenient, but it is, and very nice location”
5 of 5 stars Reviewed March 27, 2012

On the map it may seem out of the way, but its close to everything, park, transport, hotels. A very, very nice hotel. A true 5-star

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Houston, Texas
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2012

We stayed here right after New Year's 2012. We got a very good deal, buying the room "blind," on hotwire.com. It was definitely worth it! The room was spacious and with very high ceilings that made you feel like the room was bigger. The bed was comfy and the room clean. The staff was definitely 4 star, and the breakfast was delicious.

We were in Salzburg with 2 full days to see the city. The hotel was in a good location, being on the central line to the main "Old Town" and right next to Mirabelle Gardens. We had a lovely view of the gardens from our room on the 5th floor. There was even a little balcony.

Katty-corner to the hotel is a stop for one of the "Sound of Music" tour buses, and another is on the other side of Mirabelle Palace. So, it was very well situated for first-time visitors to the city who are on a mini-break, like we were and wanted to see the town close to one of those hop-on / hop-off buses but not crowded by a lot of noise and medieval streets, etc.

All in all, I would stay there again and give it 4 stars!

Room Tip: Ask for a garden room!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, March 26, 2012
Dear Sir or Madame,

we would like to thank you for sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and it would be a honour to welcome you back in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
helsinki
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 27, 2012

Very good hotel only a short walk away from the old town. Cosy atmosphere and friendly service. A bit pricey parking but located just under the hotel and connected with elevator so easily accessible. Club lounge Etage 7 on 7th floor with nice views to the center and to the alps. Nothing bad to say about this property, one of the best sheratons in Europe that i've vistitd so far.

Room Tip: Club rooms highly recommended
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, March 26, 2012
Dear Sir or Madame,

we would like to thank you for sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and it is a honour to us to read such comments.
Regarding your comments to the parking we would like you to know that we have no influence to the prices as it is a public garage of the city Salzburg.
We would be happy to welcome you back to the Sheraton Salzburg Hotel sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hengelo, The Netherlands
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 13, 2012

I do not know where all the positives came from. We doubted whether we should stay at the Intercontinental Berchtesgaden, which we know for years already or try the Sheraton, recommended by a friend. What a big disappointment! Rooms are very old-fashioned. Rooms for Club-level are at 2nd floor, while Club Lounge is at 7nd floor. Long walk to the old town.
I asked for renovated rooms and they told us our room was renovated...It did not look like it. Very faded colors. Only bathroom was ok (walk in shower, no bath-tub). We booked a clubroom which costed us € 260,00. Not worth the extra money. Although you can have drinks all day (soft drinks and alcohol), the snacks are very limited. Some salads, cheeses and a hot dish. The cheese was on the buffet from 12 noon and was not cold. When I took some at 7pm it was all dark and did not look very fresh. The design of the newly renovated club lounge was very nice and the view nice. Our little daughter (5) was charged an extra € 30,00 to come into the lounge. For an extra bed for her they charged € 25,00. Roomservice ok, overall not to expensive but they charged us € 7,00 for a portion of french fries!!! Ridiculous!!! Even at Burj-al-Arab in Dubai where we stayed at recently we did not pay that much for a portion of fries! Again breakfast in the lounge , very limited choice. Staff was ok, not overly friendly or helpful. No, never again the Sheraton Salzburg for us, there are a lot better options in the area!!

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, March 26, 2012
Dear Sir or Madame,

thank you for your respond on tripadvisor.
We are sorry to hear that you did not enjoy your stay with us.
We understand that the design of our hotel must match the personal taste, still we would like you to know that it is designed after the traditional Austrian style.
Regarding your comments towards our lounge, we regret to hear that the service and variety did not meet you requirements, as most of our guests tell us it is one of the nicest lounges.
We would like you to know that the satisfaction of our guests is very important to us and we thank you for letting us know your point of view.

Best wishes from Salzburg,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IRAN
Top Contributor
71 reviews 71 reviews
50 hotel reviews
Reviews in 31 cities Reviews in 31 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed February 10, 2012

I had a very nice stay at this hotel. Hotel is wonderfully located in the center of Salzburg adjacent to a beautiful garden with amazing view. The service was great. You can find almost anything here when it comes to breakfast. The hotel has a unique access to a neighboring public pool which is a great advantage during cold winter days. My room was quite spacious and the sleep quality was great. Overall a great experience , wish you enjoy it too !

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, March 26, 2012
Dear Sir or Madame,

we would like to thank you for taking the time and sharing your thoughts with us.
The satisfaction of our guests is very important to us and we are pleased to hear that you enjoyed your stay with us in Salzburg .
It would be a honour to us to welcome you back to Salzburg sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2012 via mobile

We had a very nice stay at the Sheraton Salzburg this weekend. The staff went out of their way to make sure our stay is pleasant. We were upgraded to the excutive floor, connecting rooms for our family of 5. The hotel is connected to the large public pool next door that the guests can use for a small fee. The hotel restaurants serve excellent food at a very reasonable price. I cannot express my gratitude enough to the staff from the front desk, concierge and housekeeping who made our vacation so enjoyable.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, February 13, 2012
Dear Sir or Madame,

we would like to thank you for sharing your thoughts with us on tripadvisor.
We are pleased to hear that you enjoyed your stay with us in Salzburg and we would be happy to welcome you back sometime in the future.
Please be insured that we will give your complimets on to our entire staff.

Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2012

This hotel is located right in the heart of Salzburg, 5 minutes for the Christmas shops and downtown.
The hotel was brand new, rooms were nice and comfortable.
As platinum member I had access to the club lounge on the top floor. It had very good food with a marvellous view on the castle!
The hotel had also the wellness spa and the indoor swimming pool.

Room Tip: A room with a castle view should be a must!
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Mosbruck, General Manager at Sheraton Salzburg, responded to this review, February 13, 2012
Dear Sir or Madame,

we would like to thank you for taking the time and sharing your thoughts with us.
The satisfaction of our guests is very important to us and we are pleased to hear that you enjoyed your stay with us in Salzburg .
It would be a honour to us to welcome you back to Salzburg sometime in the future.
Best wishes from the Sheraton Salzburg Hotel,

Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Salzburg

Also Known As:
Sheraton Salzburg Hotel Salzburg
Sheraton Salzburg Hotel
Salzburg Sheraton
Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Salzburg
#7 Luxury Hotel in Salzburg
#8 Family Hotel in Salzburg
#18 Romantic Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Reservation Options:
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