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“Excellent!” 5 of 5 stars
Review of Sheraton Salzburg

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Sheraton Salzburg
5.0 of 5 Hotel   |   Auerspergstrasse 4, Salzburg 5020, Austria   |  
Hotel amenities
Ranked #9 of 135 hotels in Salzburg
CH-Oeschenbach
1 review
“Excellent!”
5 of 5 stars Reviewed July 30, 2011

Very nice hotel, excellent service, very friendly and helpful personal. I will stay there again next time.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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561 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Washington DC
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 30, 2011

We stayed in early November which coincided with a big hospitality convention in town. Upon check-in, we were told of the convention and how all the rooms were sold out, but because I was a Starwood Preferred Guest member, they upgraded me to a Junior Suite so they can sell the regular room I booked to a conventioneer. I was surprised at the free upgrade because I was a newbie member with zero points and no prior stays at any Starwood properties.

The suite was on a private floor. It was beautiful with a large bathroom, separate toilet room, large main room divided between the sitting area and sleeping area, and large foyer. The minibar came free, everything in it, alcohol, snacks, etc. free! Staying in the suite also gave us free access to the club lounge with its free food and drinks throughout the day into the night. You could literally eat all your meals in the club lounge everyday for free if you wanted. Free beer, wine and champagne were also available.

The location of the hotel is on a quiet street. It's a 15 minute walk to old town. The staff was polite and helpful with directions. The surprise upgrade made our ordinary tourist trip a luxurious trip!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Centerville, Ohio
Top Contributor
1,056 reviews 1,056 reviews
75 hotel reviews
Reviews in 189 cities Reviews in 189 cities
1,560 helpful votes 1,560 helpful votes
5 of 5 stars Reviewed July 29, 2011

Excellent location.
We upgraded to an executive room and had a picture perfect view of the Saltzburg castle.

The Sheraton parking is free on the weekends, and this property represents the best of Sheratons in the US.

Highly recommend. Property is a short walk to Old Town.

Room Tip: Upgrade to an executive room
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 29, 2011 via mobile

There are other comprehensive reviews here, and I don't want to relive the nightmare so for my sake and yours, I'll keep it brief.
We asked for a non smoking room. We got one. On a smoking floor. Between two smoking rooms. Needless to say, the air conditioning system ensured that our room was hazy with smoke. Two jetlagged kids who slept upon hitting the hotel in the early afternoon and right through meant no moving. Upon questioning downstairs, we were told all non smoking rooms available were on the same smoking floor, but we could have upgraded for a fee. Of course we would have done so if we'd been told on check in!!
I don't like to say never, but I'd be pretty desperate to stay here again.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2011

Overlooking Mirabellgarten, the Salzburg Sheraton is within walking distance of the main tourist destinations in Mozart's birthplace. The staff is excellent and very welcoming. We only stayed one evening, but found the room to be one of the best, most spacious, clean, and well appointed rooms that we've had the pleasure of staying in.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, TX
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 27, 2011

My husband and I spent two wonderful nights at the Sheraton Salzburg. The location could not have been better. We often stay at Starwood hotels and my husband is a Starwood preferred guest. We had booked our room through the Sheraton website. Prior to our arrival, we received an email from starwood hotels to say that we had been upgraded to a junior suite and we would have access to the Club Lounge. This was a pleasant surprise! When we checked in, we did indeed get the junior suite which was on the Club Level, however we were denied access to the Club lounge even though our confirmation email from Starwood specifically stated this fact. The front desk personnel, argued with us and refused to honor this at first. After some back and forth, they finally honored the confirmation information that we were sent. This was a rather unpleasant welcome especially since we patronize Starwood hotels. However, the rest of our stay was extremely pleasant and the personnel we encountered were extremely nice. The room was fantastic and the club lounge is outstanding. In the future, we would definitely pay the 60 Euros to use the Club lounge it is more than worth it at this location.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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midwest
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 27, 2011

This hotel was very close to everywhere you'd want to be in Salzburg, but off the main streets where it can get noisy and congested. It's right next to the famous Imperial Gardens, and bridge to the old city, theaters and restaurants. We enjoyed the warm, friendly and helpful staff. We were upgraded to the Club Floor, and found the Club Room a great spot for breakfast and a late night cup of tea. The room was clean, spacious and comfortable!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Salzburg

Also Known As:
Sheraton Salzburg Hotel Salzburg
Sheraton Salzburg Hotel
Salzburg Sheraton
Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Salzburg
#7 Luxury Hotel in Salzburg
#8 Family Hotel in Salzburg
#18 Romantic Hotel in Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Reservation Options:
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