I wanted to rate this overall as 3.5 as I think it is better than 'Average' but not quite 'very good'. Our biggest problem here was that they double-booked. My husband, sister and I were travelling together so we had booked the only double room in the place for my husband and I, and a bed in a dormitory for my sister. When we got there, we discovered the double room had been double booked. The girl on duty was extremely apologetic, and I don't fault her as she's clearly just a reception girl/waitress (the place runs an outdoors restaurant too) and she's not in charge of the booking system. But their booking system is clearly archaic and whoever runs the place needs to update it. How do you double book the ONLY double room in the whole place? The poor girl had a printed spreadsheet with the various rooms listed, and to rearrange our beds (we would have had to sleep in separate rooms originally) she had to white-out names and handwrite new names. This is the 21st century! Her boss needs to get his/her act together. She offered us our first night free due to the double-booking and rearranged things to at least get the three of us in a room together. As we loved the location (on a cliff overlooking the old town) and it was very cheap to start with (19 euros per person including breakfast), and add on top of that a free night, we agreed to stay, particularly as it was about 6pm by then and we didn't want to be bothered finding somewhere else to stay.
Staying in a dorm room was a bit awkward as there is no space to really 'set up' - everything has to live in the locker unless you are willing to leave it out on your bed - but if you are used to hostelling and staying in dorm rooms obviously this won't be a problem. There was one little bedside table which my sister and I shared, as the other two people in the room were not already using it.
Breakfast, as noted by a previous poster, was a bit sparse. It's just german bread (which I discovered I didn't like too much) with cold meats, cheese, and a few jams, and juice, tea or coffee. As I didn't really like the bread that essentially ruled out everything else for me (aside from the drinks). Fortunately we had brought some chocolate-filled croissants with us from our previous destination so I had those for breakfast, along with a few slices of cheese and ham. I can't see that it would be too difficult or expensive to add a little bit more variety, even if it's just some fresh or even tinned fruit. And how hard is cereal and milk or yoghurt? I mean, they run a restaurant there, it's not like they lack the facilities.
I agree with the previous poster who suggested women perhaps shouldn't walk about the area by themselves at night. However this is not Stadtalm's fault - it is situated in a nature reserve of sorts and it is not very well lit, so I think that is just a common sense type thing. However the three of us walked through the area together at night time and I felt OK.
Their bathrooms were also a bit weird. The toilet room was fine, but the rooms with the showers were just one big room with two shower cubicles, and each cubicle just had a frosted glass door. No secondary space to get undressed and changed after your shower in privacy. You either had to do it just in the middle of the room, or in the shower cubicle! Fortunately as I had my sister with me we would just lock the door and use the two showers together at the same time, but if you were by yourself, it might be a bit awkward to get changed after your shower in the wet shower cubicle if you don't fancy changing in front of whoever might be coming in and out of the bathroom! I would say the shower lay-out and the double booking were my two main problems with the place.
HOWEVER. The location is fantastic. It's up on a cliff right behind the old town with awesome views. You have the option of going up and down the cliff either via a staircase (be warned: 332 steps!) or an elevator nearby, which does cost 2 euros. We used the elevator when we were arriving and leaving with our luggage, but other times used the staircase. It is also built onto an old castle or town wall which was a novelty. We had no problems finding the place as when we arrived in Salzburg we went straight to the Tourist Information office at the train station for a map (as we normally do first thing when we arrive at a new place) and the lady there was able to tell us exactly how to get there. Once we got up the cliff at the top of the elevator, we simply followed the signs - I don't understand how a previous poster managed to walk half a kilometre past it as by then you would be passing signs pointing the opposite direction!
It is also very cheap. Even if we had the double room, it would have only cost 42 euros/night. As it was, the dorm beds were 19 euros each per night. Quite rustic furniture, but the mattresses were comfortable enough. The pillows were a bit rubbish, but we found that nearly everywhere in Europe, even the 3-star hotel we stayed at in Munich. Once you fold the pillow in half though it served fine. The staff were friendly, if a bit hurried, and their english was fine. The rooms could have done with a more regular sweeping, but the bathrooms were always clean.
I guess most people with our experience there would have rated it only a 3 or even a 2, but we loved the novelty of the location and cheap price so much that I can't bring myself to rate it that low! I have rated 'Service' as 'Poor' due to the double booking, and not as a reflection on the people who actually served us while we were there (she was actually very friendly and did her best to remedy the situation we were in!)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.