Although I used to live in Graz I had never gone there so recently went for lunch and ordered one of the set menus. The second course came but not the starter. After complaining I was offered a free coffee instead plus a small amount off the price (the menu price, not the price of what I actually had). When the bill came they had charged me for two drinks. The poor waitress who had to deal with it was very nice and apologetic and I think quite embarrassed and exasperated at the continuous errors her colleagues had caused. The waiter who had caused the mess seemed more interested in talking to someone who seemed like a businessman friend of his sitting at the next table.
If you own or manage Stainzerbauer, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.