As other reviewer's have noted the entrance to this Gasthof is a little confusing as there is no designated lobby/reception area and there are a couple of entrances to choose from - we like others chose the entrance that leads to the kitchen and stairs to the rooms. We entered and were met by perhaps the most unfriendly reception we have experienced so far in our travels - really felt as though we were intruding.
Once having sorted out the formalities and handed a room key (19) - 3rd floor - still in the presence of the management representative Alexander HOLL - we turned to climb the steep - tiled staircase - even though my wife refuses to accept any offer of assistance with her luggage - no assistance was offered.
Having settled into the room we set out to explore beautiful Hallstatt - usually hotels/pensions have a selection of pamphlets/brochures in the reception area - which are frequently handy to gain an insight into the area. The Gasthof had numerous brochures available - unfortunately - they were all in German/Austrian - no help to Australians.
That evening we ate in the Gasthof's restaurant - service was efficient and friendly, provided by a guy with very limited English - but very willing to please. My wife ordered the set prix menu for the day - I ordered the grilled trout. The trout was excellent - the main course for the set prix menu was nothing more than a batter covered flattened frankfurt. Both meals served with a small but excellent salad and accompanied by an excellent Reisling.
The room was huge by any standards - with 2 balconies - and partial lake views from one. Bathroom was large, clean and modern. Corner of the bedroom had a sofa and coffee table.
Bed was large - king size and turned out to be comfortable, however, the bed had two pillows - which resembled flattened pancakes - thin, soft with no structural integrity.
I approached Mr. Alexander HOLL - nominally the person in charge of the Gasthof and asked him for two additional pillows - his response was " Sorry, it is impossible, the owners are not here, maybe tomorrow "
I thought that there may have been a language issue - leading to a mis-understanding so I asked again, slowly and gesticulated with my palms together under my ear - to try and make myself clearly understood.
Mr Holl responded and repeated " Sorry, it is impossible, the owners are not here, maybe tomorrow "
Needless to say; we spent a very uncomfortable night with the available " pillows" doubled and tripled over - and checked out the following morning !
Weiss Lamm was the first stop in Austria after Italy, Slovenia and Hungary and our firt impressions of Austrian hospitality were not positive. However, I am writing this from the fantastic Hotel Weisse Taube, Salzburg - where we have received really great hospitality - see reviews on TA - friendly efficient staff - very good tourist information and attention to detail and we have just requested two additional pillows which were delivered to our door within minutes.
- Also Known As:
- Gasthof Weisses Lamm Hotel Hallstatt