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“Horrendous service attitude” 1 of 5 stars
Review of Cafe Restaurant zum Fuersten

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Cafe Restaurant zum Fuersten
Rathausplatz 3, Melk 3390, Austria
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Ranked #10 of 20 Restaurants in Melk
Cuisines: Austrian, Coffee Shop
Restaurant details
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Horrendous service attitude”
1 of 5 stars Reviewed May 7, 2013 via mobile

The restaurant was severely understaffed. Only 2 waitresses trying to attend to the guests. I waited 20 minutes with my fiancee before we decided to walk out of the restaurant.

I do not mind waiting at popular eating outlets, but the fact that the waitresses did not even have the basic decency to acknowledge our presence & come take our orders after 20 minutes smacks of horrendous customer service. Each time we tried to smile & politely raised our hand to gesture for their attention, we were given a "don't come bother me" look. It almost felt as if we were discriminated as we were Asians.

Would recommend travellers to walk slightly further down that road to the roundabout junction, where there is another local restaurant selling good Schitznel & offering excellent customer service.

zum Fursten is seriously a disgrace in terms of customer service & the worst restaurant service we ever experienced in our lives.

  • Visited May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 reviews from our community

Visitor rating
    2
    13
    3
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Frascati, Italy
Senior Contributor
33 reviews 33 reviews
19 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Nice ambience”
4 of 5 stars Reviewed November 27, 2012

Located directly under the Melk Abby and on the main town square, zum Fursten will give you a decent meal with decent service in a comfortable atmosphere. We enjoyed our roast chicken and wuerstl on a sunny September day and were entertained with a concert performed by the town band. Not gourmet food but honest cooking that contributed to a leisurely afternoon.

  • Visited September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Top Contributor
62 reviews 62 reviews
17 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Cafe, restaurant, quaint hotel. . .”
5 of 5 stars Reviewed July 10, 2012

The cafe had wonderful outdoor seating and a nice mix of visitors and locals. Great ice cream and daily specials. Sitting outside, under the umbrellas, listening to the fountain splash after the tourists have gone. . .priceless!

Visited June 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Lafayette IN
Top Contributor
278 reviews 278 reviews
55 restaurant reviews
Reviews in 124 cities Reviews in 124 cities
362 helpful votes 362 helpful votes
“Good food, fast, friendly”
4 of 5 stars Reviewed May 12, 2012 via mobile

We bought an ÖBB Wachau ticket which included a train ride to Melk, entrance to Melk Abbey, and a boat ride on the Danube. After touring the Abbey, we needed lunch but we were a little worried about having enough time to eat before
the boat left. This restaurant had delicious food (I had the Wachauer Göstl...fried potatoes with ham and an egg on top), fast and friendly service, and good prices. It was on the Rathausplatz and it had lots of outdoor seating. Lunch for three with three soft drinks was 28 Euros.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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