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“Overrated” 4 of 5 stars
Review of Golden Bay Beach Hotel

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Golden Bay Beach Hotel
5.0 of 5 Hotel   |   Dhekelia Road | PO Box 40741, Pyla, Larnaka City 6306, Cyprus (Formerly Golden Tulip)   |  
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Hotel website
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Hotel amenities
Ranked #3 of 6 Hotels in Pyla
Certificate of Excellence
Beirut
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Overrated”
4 of 5 stars Reviewed August 9, 2014

I am writing this review to share a bit a out this hotel. I haven't stayed there to comment on the room bit, but i have tried some of the services, and the outlets.

First of all the food is really bad, their buffet dinners are overpriced for the quality and taste of the food. It really is bad. The chef needs to do some serious work on the food quality. The desserts as well are a big no!
Service is ok, friendly, like everywhere else in larnaca.

Secondly, i had a mani and pedicure appointment, it took me 2 hrs to finish, and the result was horrendous, i could have done a better job! The staff need some serious training.

The place overall needs to be refurbished, the staff are friendly, i guess they need more trainning and a better product to sell.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this review, August 19, 2014
Dear Lynnouss,

Thank you for choosing the Golden Bay Hotel to spend your day!

We appreciate you taking the time to share your personal and honest review with us. We value all guests’ comments and recommendations as we always aim for your satisfaction.

Please, do forward me a direct email with any additional suggestions you may have; your email will be reflected upon.

We hope this one-day experience has not effected your overall impression of our services and hope to have the opportunity to welcome you as a resident guest in the future;

Best regards,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 6, 2014

Amazed with the level of service. They saw when I checked in that it was my birthday and guess what. The next morning, huge cake with my name on it and a bottle of champagne for free. Brought by a lady that spoke my language.

Impressed !

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this review, August 12, 2014
Dearest Mrs. Myra,

A very special Thank you for your lovely comments! It is always a pleasure to receive our guests’ viewpoints of our services as your satisfaction is our main aim.

Thank you again for choosing us for your stay and we look forward to welcome you again!

Best regards,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palos Verdes Estates, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 2, 2014

The food was terrible and so was the service. The hotel did not have enough waiters to serve just 75 people the food was slow and cold. Several guest complained directly to the manager who did not seem to care or make any effort to correct the problem. He showed lack of professionalism and lack of any training to handle such functions or even deal with customers.
I hope the owners of the hotel read this and fired the manager if they want to claim to be operating a 4 star hotel.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 2, 2014

I always check out the review sites prior to confirming any holiday booking but as commercial considerations slant the reliability of the reviews I take them as part of, rather than the whole picture. The reviews for this hotel were however very good with the usual one or two exceptions (There are always a few) where someone blamed the hotel for the poor weather on arrival or expressed surprise and disappointment that they paid for five tourist stars and did not receive the seven star Burg al Arab!! Ignoring the trials and tribulations of the insanely or commercially motivated reviews left only good things said about all aspects of this hotel so we booked online and paid our money! Despite me being considered pedantic when it comes to receiving good customer service, we were not disappointed!

Upon arrival at 22.30 we enjoyed a professional and friendly service in the reception including a very warm welcome from the Customer Services Manager Margarita who presented her business card and asked to be called at any time if we needed anything at all. A minor situation with the room (two singles after only 31 years of marriage – surely not) saw a call to Margarita and the situation was rectified right away. Rooms are typically Cypriot with full floor tiling throughout, nicely decorated and with fully functioning Air Con. A pleasant and nicely angled balcony gives virtually all rooms a beach and sea view.

We booked only B&B and tended to explore Larnaca and the local village most nights so cannot comment on the dinner service. Breakfast however was delightful and the pool snacks at lunchtime very well prepared and presented and the service was so fast that if you were slow back to your pool side sun bed the food would beat you to it!!! I was also impressed by the responsiveness of the food management. When asked for a minor improvement to the breakfast food service this was put into effect the next day and was still operating on our last day. Big thanks to Cornel at breakfast. You could not have been more attentive. The restaurant crew all worked so hard and we loved our breakfast times in the restaurant overlooking the pool and sea before the real heat of the day arrived.

Talking of the poolside; the hotel operate a booking system for the umbrellas and associated sun beds across the whole pool and beach complex. This worked very well and from the first to the last day we did not have any of the usual hassle (up at 5 oclock to secure a position) of defending a prime spot once territory had been taken!!  The system worked very well. Make sure you select a good spot from the outset or if unavailable on day one look at the expiration date and be ready to move when a prime spot becomes available. Suggestion to Stavros. It would be good if a staff member checked for expired cards on a daily basis as most of the guests seemed unable to do this for themselves! 

I read somewhere that the hotel was stacked out with Russian guests along with some racially motivated comments – not the case! Breaking news!! The Russians are now allowed to travel outside the borders of the Soviet Union and would you believe their economy now means some of those folks can afford the same holiday as you – get over it guys. If it weren’t the Russians these people were complaining about it would, for the same small minded reasons, be the Germans. The whole of Southern Europe is now being visited by the residents of the former Soviet Bloc so you will need to go a lot further than Cyprus if you feel the need to avoid this situation. I believe the reason some of the Russian guests may seem to appear unfriendly is because English is not necessarily a priority for them as a second or even third language so it is probably a confidence as well as cultural thing!

The management of the hotel led by Stavros, were visible throughout the day and night and spoke to my wife and me on several occasions to solicit feedback, explaining that they would rather hear suggestions for improvements right away rather than seeing negative comments on trip advisor. Why any sane person would wait till they arrived home to mention some minor problem beats me!!
We rarely re visit the same location or hotel for our summer vacations but if we were to reconsider this decision then the relaxed and hassle free holiday enjoyed at the Golden Bay Beach Hotel would be the reason. A big and genuine thank you to the whole team.
Phillip and Tracy.

Want to know more? phillipclegg1@gmail.com

Room Tip: High Floor for better views and full sea view side would be quieter at night.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 31, 2014

We have stayed in numerous 5 star hotels around the world so we are able to make comparisons.

This hotel claims to be 5 star and charges as though it's a 5 star. I can catogaricly state that this hotel is no where near been a 5 star hotel.

The facilities both inside and outside are dated and tired. The pool area is not clean and the pool itself is slippy and a danger to those entering and exiting the pool.

Our package included bed an breakfast. Luckily we didn't go for full board as the food was not to a good standard. We ate in the restraunt on the first night which was a buffet. The selection of food and the presentation was awful and to rub salt into the wound the charged €60 for 2 people with 1 soft drink and 1 local beer.

The one big bonus to the holiday was finding a superb restraunt just outside the hotel called Diana's. The food is absalutly buitiful, at half the price of the hotel and run by a absalutly lovely family.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this review, August 12, 2014
Dear Mr. Martyn,

Greetings from Cyprus! Thank you for choosing the Golden Bay for your accommodation during your recent visit to Larnaka.

Your constructive criticism is appreciated, as we value all guests’ comments and perspective. We will welcome any further suggestions you may have; simply forward me a direct email with your recommendations.

The Restaurants offer a different Theme buffet every evening, with a rich variety of International and Local dishes presented. Please do let us know what it is you did not enjoy, assisting us in making additional changes and offer even more!

We do hope to have the opportunity to welcome you again in the future, making sure your stay with us will be worry-free and up to your anticipated criteria.

Wishing you all the best,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
5 of 5 stars Reviewed July 31, 2014

On behalf of CTS travel and myself, I would like to say thank you to everyone who made our day and event of 29 july 2014 a success.
We appreciated being able to set up early in the previous day and the experience from your staff as to the best set up to accommodate our needs.
The lunch was delicious and the staff were professional, courteous and efficient .

Thank you and we look forward to future events at your Hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this review, August 12, 2014
Dear Mrs. Rouwayda,

A very warm Thank you from all of us here at the Golden Bay Hotel, for your lovely comments and encouraging review! We appreciate you taking the time to share your experience on Tripadvisor.

It was a great pleasure and wonderful experience being a part of this unique and exceptional celebration and do anticipate for future occasions taking place at the Golden Bay.

Thank you again for choosing us for this extraordinary event!

Wishing you every success,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

The Golden Bay Beach Hotel in Larnaca, Cyprus is a small paradise on earth, but I'm afraid this is an understatement! My wife and I come from the UK and live on the outskirts of London. For the last 10 years, our summer holiday has been in Antigua Island in the Caribbean region. We have stayed in the finest 5-star hotels in Antigua and in Barbuda in the eastern Caribbean and have been quite disappointed. So, this summer, we were a bit adventurous and booked our 2-week summer holiday in Larnaca,Cyprus. We came across the Golden Bay Beach Hotel on the Internet and decided to book a suite.

Once there, we were treated as ... royalty! When we were shown into our suite, we were pleasantly surprised to see that fruit, champagne and wine were there for us...on the house. In the Caribbean we had to pay for a small bottle of wine in our suite!. Fearing that this was a mistake, we called the reception and said that we had not ordered any Moet and Chandon champagne, french wine and a platter of fruit!! The nice lady at the reception said that it was on the house as a welcome treat!

The food was excellent and the service was impeccable! All the staff are very friendly yet professional. We also loved the Asian theme night and enjoyed sushi and other Asian delights by the pool on a romantic moonlit night. A great sandy beach with shallow waters - ideal for kids - is only a few steps away from the pool bar. We couldn't have enough of those crysta-clear blue waters but we also enjoyed cocktails in and at the swimming pool My congrats to Mathew who makes the best Bloody Mary ever! I would also like to thank from the bottom of my heart all the staff at the reception, the restaurants and, most importantly, the management team who did their best so that we could enjoy the best holiday we've ever had in the last 10 years. And that was at The Golden Bay Beach Hotel.

If you ask me, I'll certainly recommend the Golden Bay Beach Hotel in Larnaca as one of the best 5-star hotels I've ever been to.

Ted Steward
London, UK

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this review, August 7, 2014
Dear Mr. Ted,

A very sincere thank you on behalf of the entire Golden Bay team, for this glowing and honest review! Your comments are truly appreciated and all compliments to our staff members will be passed on with pleasure.

I would like to take this opportunity to thank you for choosing us for your accommodation during your visit to our Island. We are overjoyed we made your holidays so special and memorable!

Our aim is to provide excellent services and satisfaction to our guests, thus your validation only enhances our efforts to offer more to you!

Please, do feel free to contact me or a member of our Reservations team, should you require any assistance or information at any time!

It was a pleasure meeting you and we genuinely look forward to welcome you back for yet another holiday in the “small paradise on Earth” called Cyprus!

Wishing you all the best,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Bay Beach Hotel

Address: Dhekelia Road | PO Box 40741, Pyla, Larnaka City 6306, Cyprus (Formerly Golden Tulip)
Phone Number:
Location: Cyprus > Larnaka District > Larnaka City > Pyla
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Pyla
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Golden Bay Beach Hotel 5*
Number of rooms: 193
Official Description (provided by the hotel):
Extensively renovated and refurbished every year since 1996, this beach hotel has 193 elegantly furnished rooms. The hotel is fully air-conditioned and has a lobby with 24-hour reception, currency exchange facility, cloakroom and lift access. Additionally it has bar and dining facilities, a gift and souvenir shop, hairdressing salon, 24-hour room service, baby-sitting service, doctor-on-call (fees apply), taxi service on the premises and a car hire service. Assistance is also provided to guests in organising excursions. Laundry and dry-cleaning services are also available (all subject to fees). There are also parking and conference facilities, as well as a business centre. Internet and WLAN access are also provided (subject to fees). ... more   less 
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Also Known As:
Larnaca Golden Tulip
Golden Tulip Larnaca

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