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“Will not return” 3 of 5 stars
Review of Ahotels Piolets & Spa

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Ahotels Piolets & Spa
4.0 of 5 Hotel   |   Ctra General s/n, Soldeu AD100, Andorra   |  
Hotel amenities
Ranked #11 of 18 Hotels in Soldeu
Basingstoke, Hampshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
“Will not return”
3 of 5 stars Reviewed February 26, 2014

This is the fourth time we have stayed at this resort and hotel ( do not confuse this hotel with the Park & Spa) and each time the standard in the restaurant has gone down. The hotel itself is fairly good, although given we had stayed 4 times an upgrade to Piste view would have been nice. The food in the restaurant is at best 'bad'. Plates are very cold, making the food cold almost as soon as you have sat down. Breakfast not as bad as dinner. Although a nice 'fresh fruit' salad would be better than tinned! Dinner has a very basic choice with lots of fried stuff, stews with no flavour. Hot filling comfort food is what you want after a day skiing. Won't return again, unless indications show an improvement to the food. Resort is excellent

Room Tip: Ask for a piste view and away from above the Ice Bar - Disco on some evenings late into the night
See more room tips
  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, March 7, 2014
We are sorry for not being able to meet your expectations. We have noted your comments with regards to the dinner and we have passed your comments onto the F&B team to improve the service. We are glad to hear that you enjoyed the situation of the hotel. We are quite lucky to have the location as centrally located in Soldeu as we do, with easy access to the resort. We look forward to welcoming you back on your next visit to Andorra. Thank you in advance for your time. All the best!
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102 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Japanese first
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  • Russian first
  • Spanish first
  • Swedish first
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English first
Tel Aviv, Israel
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2014

stayed here for 7 nights with a friend
The hotel is nice and warm very close to the gondola (2 minute walk)
There are lockers in the garage for the equipment and you can step out straight from there to the gondola.
The morning buffet is good with fresh eggs and plenty of variety.
The evening buffet is also good, wed always had something to eat, we were annoyed by the fact that they don't serve anything free to drink, all drinks are sold (even water).
The service in the hotel was nice and friendly, WIFI works well in the lobby area and we even had signal in our room.
The spa costs 5 euro per day or they had a deal 3 days for 12 euros, there is a swimming pool, a jacuzzi and a wet sauna which we used every day.
The main problem with this hotel (and other hotels in this area) is the noise from the street, the walls are very thin and if you have drunken kids in the hotel (like we had in our last night) you can hear doors banging and people shouting in the middle of the night (one night they set the file alarm!). The hotel should really take responsibility for his guests.

I would recommend going to Andorra la Vella at the afternoon for some shopping (we went twice, its only half an hour by bus, got myself new snowboarding boots for a great price :).

Grandvalira is a great resort and would definitely return here.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, February 26, 2014
Dear customer, Many thanks for taking the time to write a review from your recent stay with us.. We are glad to hear that you enjoyed the hotel, its excellent location and the ski area. Many thanks for your kind words with regards to our buffet service. We sincerely apologize for the noise, be assured we have addressed this issue with the responsible of the group. We look forward to welcoming you back in the near future at the Hotel Piolets Park, our modern mountain hotel in Soldeu, and in the meantime, please feel free to follow us on Facebook and Twitter for upcoming news. All the best,
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2014

My partner and I have just come back from Soldeu and our stay at Piolets park and spa. The hotel was excellent and really complimented our skiing holiday.

Facilities were great including the pool, the lounge areas in reception, the in house ski shop and really clean good rooms.

The staff were friendly and really helpful and the shuttle bus team that took you to the gondola (30 second drive) were always smiling.

We were half board so had brekky and dinner included. Breakfast had great selection - fruit, cereal, pastries and cooked breakfast (bit cold though) and a chef on hand to make omelettes. Dinner had a great selection of meats, veg, pasta, salad, desserts - everything!

All in all I would recommend this hotel greatly.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 7, 2014 via mobile

Hotel is ideally located by the gondola. All staff friendly and rooms and public areas very clean. Breakfast good and bedrooms good size as is en suite. Free wifi in public areas and works in some rooms. No drinks included with evening meal, though half board package and they don't serve tap water in restaurant. Bar and spa don't open till 4pm which means have to go out for a coffee or drink if not out ski-ing etc all day. Drinks are reasonably priced. Would stay here again, try and get room not on the road as can be some noise from bars but not very loud.

Stayed February 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, February 13, 2014
Thank you for sharing your special day with us, we are so delighted to hear that you enjoyed your stay with us here in Soldeu.

All the best!
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 3, 2014

This hotel is basic and is certainly not a 4 star I would say 3 star at most. Ok so plus points It is in a great location, the breakfast is nice with good choice & the spa is lovely. Negative points are dinner is not good same thing every night with slight variation and everything is cold, the wi if is only available in reception area not in your room, and the rooms need some serious tlc! our fridge doesn't work, the curtain is hanging off, the radiator is coming away from the wall, the shower gel dispenser has no front, nothing major but shouldn't be like that in a supposed 4 star hotel but we got a great view so not moving!!!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, February 13, 2014
Thank you for taking the time to share your experience with us. We are glad that you’ve enjoyed the location of the hotel. Please accept our apologies for your experience.
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Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed February 1, 2014

10 the Year in Soldeu and done most of it.
Self catering, this Hotel , Himalaya, Sport and Bruxelles.
Came back here after paying the Earth to stay at the Sport ( see previous reviews), deciding this was the best.
What a let down.
Pre requested a room upgrade and didn't get it, only to be told we would have to pay €50.. Refused..'OK, €25'
..not a chance....and the Hotel was running at 28% capacity !!!

As some others have posted, the quality of food is getting worse ..no more fresh bread at breakfast and more Russian based salads at dinner...

To the Hotel...I stayed in room 135 from 26th Jan-2nd Feb 2014 and took these issues up with Reception ..but to no avail...your decision to try and charge me has now meant that I will be stating somewhere else in future!!!

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, February 5, 2014
Dear customer, We are sorry to hear about your disappointment during your most recent stay. With regards to the room type would do offer a wide spectrum of rooming options to accommodate our guests needs, in advance. Since you have enjoyed the hotel on previous occasions, please feel free to reach out to us directly and we will be glad to find a room that will better suit your needs and ensure that it is properly furnished (booking@ahotels.com).
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Travelers are raving about these Soldeu hotels

Kiev, Ukraine
1 review
4 of 5 stars Reviewed January 27, 2014

We enjoyed staying in your hotel, many thanks to cooks. There were many different people from various countries but there haven't been any events in hotel to get people together like live music, or watching and discussing comedy, or putting everyone at one big table, or gathering kids for some crafts, or making authentic Andorra's dish )

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Públ... P, Guest Relations Manager at Ahotels Piolets & Spa, responded to this review, January 31, 2014
Thank you very much for taking the time to review us. We regularly organize some live music events at the Pub Iceberg but thanks for your feedback, it would be interesting to design some indoor activities too, for adults and children.

All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ahotels Piolets & Spa

Address: Ctra General s/n, Soldeu AD100, Andorra
Location: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Soldeu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ahotels Piolets & Spa 4*
Number of rooms: 118
Reservation Options:
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Also Known As:
Ahotels Piolets And Spa
Ahotels Piolets Hotel Soldeu
Ahotels Piolets Soldeu

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