I consider myself very fussy when it comes to hotels and holidays so I had reservations especially because it was our first time skiing. We hired a car at the airport which was easy and convenient. It took 2 to 3 hours a straight forward journey. Very clean hotel, lovely atmosphere, helpful and friendly staff, really spacious reception area with bar, relaxing to sit in the evening. Some reviews said the decor needed a revamp and staff were grumpy but we did not find this at all ! We were asked where we would like to sit in the restaurant. Amazing choice of food from the buffet with different dishes every night (had to pay for drinks with the evening meal). English breakfast (buffet) was fantastic with drinks included.
Our room was a split level room (duplex), novelty for the children and very very warm. We were on the side of the hotel looking up the road and the slopes and didn't have any noise problems at all.
Our children are 11 and 15, the only major disadvantage was the pool /spa which was only open to 15 yr olds up ! However there was an amazing pool with lots of added extras in Caldea (20 mins in car -easy to get to) we went at 5pm which was quiet, it became much busier as the evening went on. This pool was very expensive but worth it.
The ski slopes were brilliant for beginners and the experienced, excellent location. The ski lifts were underneath the hotel where you also hire your ski gear. I wouldnt recommend pre booking the ski gear as it took just as long as everyone who hadn't pre booked. One tip; this time of year the local shops had huge savings on ski wear, wish we had known before ! No need to leave the slopes all day as they had lovely restaurants /cafes for rest and food.
There was only one street including one small supermarket a couple of ski shops and a couple of bars, it was all very quiet but we didn't need to leave the hotel for anything apart from the pool. Thoroughly recommend this hotel and ski resort.