We have just returned for yet another great holiday in Arinsal. Albeit 4 years since we were last here, the resort and the hotel were lovely, with great staff and good atmosphere, both in the hotel and in ski school.
Upon arrival at the hotel, it was a little chaotic with several coaches arriving at once, but this was soon dealt with, with reception giving you your information and room key pretty quickly, all having a reasonable level of English. We had booked half board through Crystal Ski but had heard you could upgrade to all inclusive on arrival, which we did. This was an additional 140 Euro each but included all drinks, hot and cold, and two hours per day each in the spa (excluding treatments) well worth the price, with the average round for the two of us costing 9 euros!
Having booked a delux room, which had a magnificent view of the resort, we were a little disappointed with the advertised spa bath, however this did not spoil our stay. Our one point would be for a couple of hooks in the room/bathroom to hang up coats etc but not an issue.
The food offered both at breakfast and dinner gave a wide variety of hot and cold, and there was plenty, all very tasty. If you are not wanting to sit with large groups or with those with children, I would chose the upper part of the restuarant, giving a more quiter, romantic feel. After the first day, staff in the resturant were all very friendly having got to know and recognise you as a new guest.
The spa was good, could have done with the water being a little warmer but I understand a refursbishment is due to take place sometime this year.
Overall, we will definitly be returning next year, hopefully with other family members to enjoy a great holiday again.
Ask for a room in the D block, which if the main hotel, little quiter but all were of good standard.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all, thank you for your kindly comments and your opinion.
Our greatest success is that our customers come back to our Hotel in their visits to Andorra, and we are happy for this.
We are happy if your family and you have enjoyed and got fun! Everyone should enjoy and get relax on their holidays.
We will renovate our bathrooms as soon as possible because we want make more confortable our standard luxe rooms; and also we are studying to install wireless network on the rooms for next season to make more confortable our guests stay.
We wish you a pleasent holidays with us in your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.