We have stayed here a couple of times and the first thing is to warn visitors about the car park system! You MUST check in before you park your car, even though this means blocking the entrance while you do so - otherwise you will have the car park attendant chasing your car into the parking and refusing to let you unload your bags - very strange! The hotel itself is nice but the rooms are a bit worn and shabby. It overlooks one of the busiest streets so can be very noisy if you open the windows - which you have to do as the air conditioning isn't great - and Andorrans seem to like to party.

You have the use of pool and facilities in the Mercure next door, which is nicely laid out with an indoor pool, suna, jacuzzis, steam room and a lovely padded play area for kiddies. Plus there's a games area for the older kids, with playstations 24 hours. Oustide there are sun loungers on the roof, mini golf and a small paddle pool and play house for children.

Staff are pleasant and helpful and breakfast is plentiful, with a good choice (beware the coffee machine though - it's terrible). The bar area is calm, comfy and reasonable. It's worth noting that although they advertise having 3 restaurants, two of these are located in their sister hotels, Ibis and Mercure. Mercure is right next door but Ibis is a 5 minute drive away. The restaurant in Novotel is only open one night a week. We ate at the Mercure buffet (20 euros) which was good value and varied but can be none too hot. Beware of the children's charges as we had been told by Novotel that our 4 and 6 year old were free, only to be charged at Mercure as they start charging the 15 euros at age 6. Also worth mentioning is that the buffet doesn't start until 8pm.

We have stayed at both Novotel and Crowne Plaza in Andorra and would definitely go back to the Novotel both for the facilities of Mercure and for value for money. Family rooms can be had for as little as 80-100 euros.