This hotel has clearly seen better days, and certainly better management.
The first problem - arrived around midnight - no personal welcome, no facilities available, no staff to be seen, just keys on the reception desk - first impressions DO count!
Second problem - the room was cold, the sheets were not aired, the radiators in the room had been turned off BEFORE our arrival, the floor was dirty, the carpet in the corridor was filthy, and the 'hot' water was barely warm enough!
Next morning the manager? owner? was approached about the heating, and was asked if it could be turned up or left on for longer - no, because this would be too expensive (bear in mind the room rate was 94 euros for a double B&B!) but he would supply a stand-alone electric room heater - this was done, and the room was warm enough after this.
The beds were made daily, but the corridor remained filthy throughout our stay.
Supposed to be wi-fi throughout the hotel, but actually only worked in the bar.
We came back after a day out at about 10.15pm - everything in darkness, no bar service, no sign of the manager/owner, only his elderly mother watching TV in the lounge and obviously assigned to lock up once guests had returned.
The final insult was that the manager/owner refused to accept a credit card for payment 'because the machine was broken', when we knew the real reason was the Cyprus banking crisis - why not just be honest?
For the price of 94 euros a night I would expect quality accommodation and a high standard of service - this hotel provides neither - it is a total rip-off and deserves to close - do not go there!
And check my other reviews, because I rarely leave bad ones!
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- Also Known As:
- Minotel Platres
- New Helvetia Platres