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“Unkempt exterior areas & poor customer service” 3 of 5 stars
Review of Aquamare Beach Hotel & Spa

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Aquamare Beach Hotel & Spa
4.0 of 5 Hotel   |   Poseidonos Ave | PO Box 62654, Paphos 8066, Cyprus   |  
Hotel amenities
Ranked #44 of 97 Hotels in Paphos
Certificate of Excellence 2014
UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“Unkempt exterior areas & poor customer service”
3 of 5 stars Reviewed November 12, 2013

What a shame - this hotel beats most of its direct competitors hands down in respect of cleanliness, quality of furnishings in both bedrooms and public areas. Food is up there eith the best of them - but the gardens, beach area, sunbeds and tables are woefully neglected. The sunbeds and tables are simply left where hotel patrons have left them, strewn all over the place,some in various states of disrepair. Never once saw them being cleaned, wiped down. Unlike all other hotels which line the coastal path, they take pride in their public appearance and staff are always present to align beds, clear up guest 'litter' etc - but the Aquaremare doesn't seem to care. Maybe management has gone walkabout - never have seen him/her. Also other hotels along the pathwayhave their pool bars open, but not here, and no staff present to fetch you one from the main lounge bar. I think that once they have got your booking then they are satisfied and don't feel the need for customer service. Even on arrival, met by non-smiling staff, no offer of arrival refreshment drink or assistance with baggage. Until they get their customer servic sorted, I cannot fully recommend this hotel - pity has it does have great potential.

Room Tip: Obviously seaview rooms are the preferred choice, but are not worth the expense, especially as they...
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Any
English first
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

Stayed there with my family for few days. This hotel is perfectly good if you are looking for sport activities:
There is 4 km path by the sea to Paphos center, perfectly good for jogging (not very much lighted though, so be carefull in dark)
Fitness center is very well equipped, best gym I saw in hotels. Free weights, Kinesys by Technogym and good cardio machines.
Indoor pool is not that big, probably around 15m.
Hotel beach is not very sandy, if you are looking for sand you should move 200 m aside. But it is very good spot for snorkeling due to rocks and seaweeds you can see many fishes there.
Within 400 m you can find few spots with jets, boats, kanoe and pedal boats rent.
What is really impressive is quality of food. We had full board and surprisingly everything were really good and choice has renewed every day. So we even did not tried any other restaraunt except default one, even though there are few more.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 3, 2013

This is a hotel which meets its four star rating on most counts.
For a week's holiday it ticked most boxes. The rooms are well maintained, high standard of cleaning, good air conditioning and lovely view from balcony (would recommend a sea view) although the beds are hard. Breakfast fine and lovely to sit outside.

What lets the hotel down is a slightly dated feel to the public areas. It is the colour schemes and lighting mostly.The simple solution of modern lighting might improve this. The sun beds are not the most comfortable. Some investment in new sun beds would not go amiss.

The buffet style dinner in the Ambrosia restaurant (all that seemed to be on offer) is adequate but lacks atmosphere. It all felt a bit functional and not a place to linger over a leisurely meal.

Didn't use the gym. Booked a massage and it was good to get 15% off. The prices are quite high, Walking through the spa pool area, it was empty and felt as though it was closed down. Better marketing and advertising would help the hotel get best interest from guests in this facility. It all feels a little forgotten.

The wedding function on our first night which went on until 2am was not fun as the music was loud and despite contacting reception twice the music still maintained its volume and deep bass beat.

The daily sunshine and lovely sunsets more than compensated for these minor points.

Room Tip: Sea view and higher floor if possible.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewkerne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2013

Just returned from a two week stay. I cannot understand the negative reviews. We had a wonderful time here. Food was very good and plenty of choice. Hotel very nice and clean, very helpful staff. My only very minor gripe was the beds are quite firm. Would not hesitate to return. We met many who do just that. A special mention for Marina who went out of her way to be friendly to everyone.

Room Tip: We had a sea view, very nice.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Winchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2013

Everything we could have needed for our stay was perfect, the staff were very friendly and helpful. The food we had was fantastic both breakfast and lunch. We stayed on the top floor with a balcony with nice views. The only negative was wheelchair access for my partner was a tricky in and out of the Hotelto the front (steep) and rear (only through restaurant when open).

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brittish
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 20, 2013

Just returned back from Aquamare Beach Hotel on full board basis, what a lovely clean Hotel (no complaints). From checking in to departure staff are very helpful and polite. Our room was 233 which not only had your own private balcony, we had a large shared terraced balcony with sea view, with sun all day. Room was spotless, mini fridge, free safe & aircon, replaced towels & cleaned everyday. Couldn't fault meals - Breakfast so much choice, full english, continental, eggs cooked in front of you any way you want. Lunch, wide range again. Evening meals very nice, wide choice, always fresh and different every night (no reheats). Little tip, very strict on men not aloud in with shorts, even smart shorts (as my husband found out, he was asked to get changed). Pool area nice and clean with free beach towels every day, plenty of sun beds, over looking the sea. Nice pool bar, (made even better with Marina behind the bar with a smile and a chat). Harbour 30 mins walk along beach front or bus top outside for 150 euro. Would highly recommend a Lazy Day Cruise a great day out. A few local bars 10 mins walk but worth the bus ride to the Harbour (Hotel bar a tad expensive) Been to Cyprus 3 times, best stay so far, will return.

Room Tip: 233 & 235 was the rooms we stayed in we couldn't fault. Had own balcony and a large shared s...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nottingham
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 5, 2013

This is a really nice well kept hotel, cleaned everyday, towels changed daily, good choices for breakfast, excellent choices and varied themes for dinner. Lovely clean pool, with pool bar and sun loungers on a nice graased area. Decent gym and though I didnt use the spa facilities, they looked good and prices reasonable. On the ground floor there is a little shop which is handy. recpetion area was nice, grand and welcoming as were the staff who were helpful and accommodating. Nice bar and outside area, comfy sofas and pc's if needed. In my opinion this hotel deserved its 4 stars, couldnt have asked for better. The main centre is about a 30 min walk from the hotel which is nice to do, there is a path by the beach, or it is approx 10/15 mins by bus, the bus stop is about a 30 sec walk from the hotel.

There are plenty of shops bars and eateries in the centre, dont forget to go to the ones near tne marina, theres also a historic building at the top of the marina that gives a nice view of the area. Other things to do are the city tour bus, trip to coral bay to the beach, the old town, though it doesnt appear to be open at night. The buses are frequent and run late, taxi's are reasonable also.

There are some nice bars in the quieter area and also the noisier bars on the strip, so u can take your pick or mix it up. All in all a lovely place and a lovely hotel. Would definately stay here again

Room Tip: If possible try to get a room with a sea view, much brighter and better views
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aquamare Beach Hotel & Spa

Address: Poseidonos Ave | PO Box 62654, Paphos 8066, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Paphos
#17 Spa Hotel in Paphos
#28 Luxury Hotel in Paphos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aquamare Beach Hotel & Spa 4*
Number of rooms: 142
Official Description (provided by the hotel):
At the Aquamare Hotel, we recognize and respect the allure of the Mediterranean, which is why you will find that our entire focus is on capturing its magic and surrounding you with it during your stay with us. Enter an oasis of pure luxury and elegance. With attention to beautiful details and impressive facilities in a hospitable environment, the Aquamare Beach Hotel & Spa is the ideal destination for your next holiday or event. Offering a variety of restaurants and bars, conference & incentive facilities, wedding packages, indoor & outdoor pools, children's novelty pool, a fully equipped fitness center and a luxurious spa, whether for business or leisure, there is something for everyone! ... more   less 
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Also Known As:
Aquamare Beach Hotel Paphos
Aquamare Beach Hotel And Spa
Aquamare Hotel Paphos
Aquamare Hotel And Spa

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