We travelled to Louis Imperial Beach again this year for our wedding anniversary as usual last month but did so with some reservation. We have visited this hotel for some 8 - 10 times (sometimes twice a year) but this time did try to book another hotel but the one we wanted was full so we decided to take the risk and give it one more go. Sadly it is unlikely we will return given that this hotel has deteriorated since our stay last year.
As usual I emailed the hotel that we were returning but did not get a reply this time therefore called and spoke to the receptionist at the time who confirmed they had allocated us one of our preferred rooms. However, when we arrived we were shown to a room that was not one of our preferred. We requested a room from numbers 337 - 340 and were given keys to 337 which we thought was okay until I turned the bed down and saw bugs crawling. I thought it was just one but checked again and ants were crawling in the bed. We went to reception again and in turn were shown the rest of the rooms but they all had the same problem - ants in the bed or bedside cabinet drawers. Eventually after a couple of hours we settled into a room which did not have ants! My husband was livid by now so this got our holiday off to a bad start and we were disappointed to say the least. The rooms are pretty jaded and tired and really have remained the same since we first went there back in 1996, but had we been in our preferred room the view would have compensated somewhat. The location in itself is now not enough!
Elena tried to appease us and we appreciated it was not her fault but it was not good enough. We were sent a bottle of wine and some credit was applied to our bill.
Our Thomas Cook rep Vicki Hughes tried her best to get one of our preferred rooms debugged and liaised with reception to this effect. However, when we checked with one of the female receptionists if we could now get into the room she said it would be ready later but this is not what had been agreed. This receptionist was not the most helpful so say the least. Later in the day we looked at the room but the ants were still there so we just resigned ourselves to staying in the room we were in!
Since the management change which we gleaned was brought about very quickly with the previous manager having to leave within days of notice in December 200, the difference was noticeable throughout the hotel as Peter's influence was no longer present. He treated us not only as valued guests but a friend too.
We recognised that there were still staff there who had been there many years but equally a lot had left. The staff do try their best and Aneta is brilliant. To our mind the whole atmosphere was affected by the changes and some of the guests prove a challenge to the staff in general. The standard of clientele was very mixed.
Another thing we noticed that we were unhappy with was that people who were not staying in the hotel were using the sunbeds which goes unchecked. The cheek of one woman who asked me the time then went on to use her mobile phone on loud speaker during a trivial conversation - her being British made me cringe. She was there with her husband and noisy children, not the kind of clientele we appreciate. This was not acceptable as we had paid to stay there and do not expect interlopers to be allowed to do this.
Also over the years we have noticed some four Brits - two couples who frequently use the beach (which we realise is public) but cheekily use the hotels pools and conveniences but never buy a thing there, they bring everything in a huge cool box and are there day in day out. This would not be tolerated elsewhere.
We know the hotel has/had a lot of guest returnees who come year in year out up to four times a year but also gleaned a lot were not happy with the way things are at the hotel now and would not be returning.
How sad - we have been visiting Cyprus since 1984 and class it as our second home, but will now choose another hotel given the foregoing.
- Official Description (provided by the hotel):
- Surrounded by exotic gardens and only a few steps from the azure blue Mediterranean waters this 4 Star Paphos hotel invites you and your family or friends to experience a truly relaxing Cyprus holiday. ... more less
- Reservation Options:
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- Also Known As:
- Louis Imperial Beach Paphos
- Louis Imperial Beach Hotel Paphos