I was keen to see what the hotel would be like after reading the reviews on there, since I’ve visited there is a lot I can relate to, none of it positive.
My boyfriend and I booked 10 nights at the hotel, my father, 2 brothers and one girlfriend met us out there during the stay. Needless to say, every single one of us had problems with the staff here.
I’m not sure if it was just the time of year or the hotel’s target audience but we booked 10 nights at this hotel this September and felt like the youngest person there by far… I’m 25. Under any other circumstances, this wouldn’t have been a problem at all! Only, the people staying there looked at us as though we were from another planet. There were very few people there who made the effort to even return the ‘hello’ in the mornings, and we were met with glum faces everywhere. I felt suitably uncomfortable during the stay. It was the strangest thing I had experienced. We got this from other customers and hotel staff.
My boyfriend and I arrived on the Saturday night. I was very impressed up until we were greeted by a male receptionist void of any personality whatsoever. We soon realised that we would have to pay for any facility we wanted to use in the room. The safe cost 20 Euros! You have to pay to get the fridge turned on (which is expected in a lot of places) and we have to pay for tea and coffee facilities in the room. Considering we had paid for 10 nights in an expensive room, half board and they can’t even supply a kettle?!?! Mad!! Our towels were changed everyday (actually the cleaners were very sweet) however they are really torn and scruffy. It wasn’t a huge problem but it’s just another thing you wouldn’t expect from a 4* hotel like this.
The food was actually good, we all enjoyed our meals in the mornings and evenings, lots of variety. I would suggest trying some of the local places though for a change of scenery. The pool is lovely, make sure you get down there early to reserve your sun beds otherwise they’re all gone.
If you pay for half board and want to go out for dinner that night, you can ask reception for a lunch voucher. Be warned: you will only be met with utter confusion and eventually ‘no’, like everything else. You are entitled and meant to get lunch vouchers if you’re not there for dinner, so I don’t know why they are so against their own policy!! On 3 separate occasions my brother was given hassle about this and eventually we just gave up and paid for food we didn’t even eat.
It’s clear to see that this hotel does not cater to the younger couples. Every night is bingo night, met with pretty lame entertainment afterwards. I would recommend visiting the local restaurants and bars. There is an amazing little Italian restaurant at the top of the strip, and just opposite the hotel is an incredible Japanese restaurant where the chefs cook in front of you. Really well worth it for a good night out if you don’t want to drink a lot.
The main thing I learned during the stay is that the staff at this hotel are probably the most unfriendly people I’ve met. We changed their slogan to… Crown Resorts Horizon, Where Everything Is Just Too Much Trouble.
The staff in the restaurant are unfriendly and don’t talk to you at all. I don’t know her name, but she is the head waitress in the buffet/restaurant, she was the worst. At any opportunity she complained to us about being too many for dinner, and they wouldn’t put tables together because we hadn’t told her the day before! What a load of rubbish. On another evening, we had two guests for dinner and the waitress agreed to put the charge to one of our parties’ rooms. When this person checked out, the hotel had forgotten to put the charge to the room. Therefore, this waitress and her boss came to us a few mornings later at breakfast and said ‘he has checked out so you must pay’. Through utter embarrassment and not wanting to have anymore run-ins with the staff, we paid. Had they not thought to contact this person via email and request payment?
My father had spoken to Stavros, the hotel Manager before the holiday and agreed his rates for the three nights. Upon checking out, the same receptionist that met us tried to charge him full rate! When my father explained that he had confirmation from Stavros, the receptionist didn’t believe him. When my dad insisted that he called Stavros, the receptionist wouldn’t hand the phone over and attempted to call security. Eventually and unsurprisingly my father became pretty upset and gave the receptionist what for, and about time too. Thankfully, headquarters (or whoever this guy called!) confirmed that my dad was correct. No apology, nothing.
The staff in the restaurant and the staff who work in reception are not there to help you have fun, they are there to treat you like numbers as opposed to customers. As such, they lack any common sense and any form of customer service. I’ve worked as both a receptionist and a waitress and wouldn’t dream of treating people like this.
The only person that gave us the time of day was Melinda who works in the bar. She is lovely and always said hello and chatted to us. After having stayed here this year, I wouldn’t recommend this hotel and certainly wouldn’t return, simply because of how we were treated.
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- Also Known As:
- Crown Resorts Horizon Hotel Paphos
- Crown Hotel Paphos
- Crown Horizon
- Crown Hotel Horizon