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“This Hotel Accepts Children!” 2 of 5 stars
Review of Coral Thalassa Boutique Hotel & Spa

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Coral Thalassa Boutique Hotel & Spa
5.0 of 5 Resort   |   Coral Bay | P.O. Box 62874, Paphos 8099, Cyprus   |  
Hotel amenities
Ranked #26 of 97 Hotels in Paphos
Aberdeen
1 review
4 helpful votes 4 helpful votes
“This Hotel Accepts Children!”
2 of 5 stars Reviewed July 11, 2013

I have stayed in the Thalassa Hotel before and the main reason for returning is that the hotel did not accept children under 12.

Although the Thalassa states on the web page that “Thalassa Boutique Hotel & Spa is delighted to welcome guests of 12 years and above only”, this is not the case anymore. I agree with the comment below from Richard H (15th June) that “no children” seems to apply to all guests unless they are Russian. There were 2 children one who was circa 6 years old. When in the pool his older brother tended to swing him about with squeals and howls of delight echoing around the small sunbathing area.

The hotel prides itself on being a small boutique hotel with only 58 bedrooms and hence has only a small area for sunbathing and small pool to match. Therefore older guests cannot get away from the noise.

Sunbeds were saved for this family 24 hours a day even when the family were out for most of the day and during busy times when sunbeds were not available to some guests.

Speaking to other guests who had previously been to the hotel, they also voiced that they were not happy and a number of complaints had been made. The only answer from the manager Panikos Komodromos was that “they could not stop children staying at the hotel”. If this is the case, then clearly, the hotel web page is incorrect and should be amended. At one stage apparently, the General Manager Pambos Michael stated he was not aware of children staying in the hotel, but when made aware of the situation, nothing was said. In fact the Russian family extended their stay from 4 weeks to 6 weeks.

Therefore holiday company brochures that state it is a “couples” or “no children” hotel are incorrect and in breach of miss-selling.

The breakfast was poor, eggs came broken or cold. Meats and fish are not covered and at certain times, sunlight shines directly through the windows directly onto the fish and meats.

There is a gymnasium which clearly states “strictly no person under the age of 16 and appropriate attire shall be worn”. Apparently, this does not apply to Russian children who were in the gym in only swimming trunks, nothing on their feet with the younger one trying to lift the heavy weights off a rack.

The hotel which sits on a peninsula does have a lovely outlook from both the sunrise and sunset rooms. However, occasionally, the sewers are pumped out and the smell on the sunset side during this operation is unbearable.

There are some good accommodating staff, but others that can be offhand.

It is a good holiday hotel, not a 5 star, which can provide a relaxing break without children.

Overall, unless the policy regarding children is upheld I would not return.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 18, 2013
Dear Sir,

Firstly we would like to thank you for choosing Thalassa Boutique Hotel & Spa for your return holiday to Paphos. We have gone through the details of your review with great attention.

As we understand from members of our team as well as your review that the main concern was the one family. To rectify this issue the hotel Management had arrange for the particular family to spend the great majority of their time at our sister resort that provides endless facilities for children, and indeed the family spent 90% of their time there. Furthermore, they normally preferred the beach area of Thalassa Boutique Hotel & Spa and the beach bar, where the children policy does not apply. We do however understand your view and we do hope that this did not cause much strain on your stay.

There are always ample sunbeds available and we have no record of guests not being able to find sunbeds. We have no policy that guests must release their sunbeds if they are absent for a few hours during the day and this applies to all our guests, we make no exceptions as per nationality.

We welcome guests from all nations and back grounds and there will always be a cultural difference. The Gym rules apply to all and the Sports Supervisor does her utmost to police these rules on a daily basis, but indeed some guests are more understanding than others which does make the staff's job a little trickier.

We are sorry to hear that your eggs came broken, as we aim to ensure that all meals are served and presented in the highest possible standard and we shall look into this to further improve.

There was the unfortunate incident with the sewers but our maintenance staff saw to this immediately, rectifying as soon as possible.

It is pleasing to hear from you that a lot of the members of our staff were helpful and accommodating and that you feel Thalassa Boutique Hotel & Spa is a good holiday Hotel and that you would return.

We do hope that you remain with the fond memories of your stay and will consider us for your next visit.

Kind regards,


Group Sales & Marketing Team
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Any
English first
Doha
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 6, 2013

Stayed one night at the hotel late June 2013. It was almost empty (so seemed the whole of Cyprus).
Room was large, clean and well maintained.
Ambrosia restaurant had excellent food and very friendly service. Prices seemed reasonable.
If you want to relax in a nice hotel with beautiful sea views, look no further.
If you prefer busy nightlife, you may want a hotel nearer tourist strip in downtown Pafos.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 8, 2013
Dear Guest,

Thank you for your kind review and for recommending our hotel, we are happy to hear that you had a relaxing stay at Thalassa Boutique Hotel & Spa.

We do hope that you will select our hotel once again should you be visiting Paphos.

Kind regards,

Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2013

We recently returned from a fantastic holiday at the Elysium hotel near Paphos. For our last night we decided to venture away from the hotel and booked a table at the Psari Sea Food restaurant. The location is excellent and we were made to feel incredibly welcome and even more so once they discovered we had travelled over to the restaurant for the evening. We thoroughly enjoyed our food whilst enjoying the amazing view from the terrace and would recommend the restaurant to anyone visiting that area of Cyprus. A perfect evening.

Whilst we did not venture into the hotel it is in a beautiful setting and if the outside areas and restaurant are anything to go by then it is a great hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 8, 2013
Dear Ms. Sophie,

Thank you for for selected the Psari restaurant for an evening during your recent holiday to Paphos. we are delighted that you enjoyed your meal and the service was as should be expected.
Indeed the views of the restaurant are very special.

We take this opportunity to thank you for sharing your fine experience with others on TripAdvisor. We do hope that you will consider Psari and Thalassa Boutique Hotel & Spa again should you be considering another holiday to Paphos.

Kind regards,


Group Sales & Marketing Team
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Brampton, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 2, 2013

Just spent a brilliant evening at the Thalassa. Dinner in the fish restaurant was wonderful. The bedroom was luxury. Ewan on Reception is one of the best customer-facing members of staff you will find, his employer should be proud of him. Breakfast is everything you could ever want from the Full English to continental with everything in between. The staff throughout the hotel is quietly attentive which is a real skill these days.

Room Tip: Weave stayed in 4 different rooms and they all have super views
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 4, 2013
Dear Mr. and Mrs. Dodd,

Thank you for praising our staff it makes us very proud to hear and for taking the time to share your views on TripAdvisor.

We are pleased that you enjoyed your short stay at our hotel and thank for choosing to experience as much of the hotel's facilities as possible.

We hope we will have the opportunity of having you stay with us again perhaps for longer next time.

Kind regards,


Group Sales & Marketing Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knaresborough, United Kingdom
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

We have just returned from a week's stay in the Thalassa and we have had a great time. We found the staff pleasant and helpful, always prepared to spend time to have a chat but always professional. Special mention to Ewan, Olga and Marianna, as well as the girl who kept room 103 so clean and tidy.The location of the hotel is fantastic, overlooking Coral Bay Beach. There are plenty of sun beds and sun shades around the pool, which itself is a good size and very clean. One nice touch was the complimentary fresh fruit "kebabs" brought to us as we relaxed by the pool.
The breakfast was lovely, plenty of choice at the buffet as well as being able to have Eggs Benedict or poached or fried eggs made to order. We did not have chance to use the hotel restaurants this trip but will have the opportunity later, as we enjoyed ourselves so much we are planning a return trip in September.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 2, 2013
Dear Guest,

We would like to thank you for taking the time to review our hotel and we are especially delighted that you enjoyed your holiday.

It is good to hear that our staff looked after you well and we will be sure to pass your comments onto all concerned.

We are thrilled to hear that you are already planning a return visit and we look forward to welcoming you back.

Kind regards,

Group Sales & Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

We had a wonderful visit to Paphos and stayed at Thalassa. The service levels were excellent and our room had a great view of the ocean. Euan, Irene, Nicolaas, Thamaz, Olga all went the extra mile to ensure one had a pleasant stay. Keep up the good work and look forward to the next visit.

Room Tip: can have a sunset or sunrise view - both excellent
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 2, 2013
Dear Guest,

Thank you for your kind review of our hotel, it is very pleasing you read that you had a wonderful stay. We have past your comments onto all.

Looking forward to your return visit, soon we hope.

Kind regards,

Group Sales & Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 29, 2013

Stayed recently and had a great time, nice pool area with great views.Sunset room was great.Food in the restaurant was superb and we had great service.Check in was great and they could not do enough for you.The rooms I felt we're a we bit dated and not as good as previous 5 star hotels I have stayed in.We were upgraded to a suite also.The view from the room was superb
A couple of the Russian bar girls could do with a better "can do attitude" and smile a bit more .Overall a lovely relaxing couple of days.




Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeptosCalypsoHotels, Group Sales & Marketing Department at Coral Thalassa Boutique Hotel & Spa, responded to this review, July 1, 2013
Dear Mr. Mark,

Pleased to hear that you enjoyed your stay at Thalassa Boutique Hotel & Spa and had a lovely, relaxing time. We thank you for all your kind comments and suggestions which are important to us.

We do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,

Group Sales & Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Thalassa Boutique Hotel & Spa

Address: Coral Bay | P.O. Box 62874, Paphos 8099, Cyprus
Location: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Paphos
#9 On the Beach Hotel in Paphos
#11 Spa Hotel in Paphos
#18 Luxury Hotel in Paphos
#23 Romantic Hotel in Paphos
#38 Family Hotel in Paphos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Coral Thalassa Boutique Hotel & Spa 5*
Number of rooms: 58
Official Description (provided by the hotel):
Thalassa Boutique Hotel & Spa. A definitive landmark among Europe’s finest Hotels and a member of the Small Luxury Hotels of the world, Thalassa is distinguished as the ultimate destination for an intimate, luxurious escape immersed in relaxation and rejuvenation. Location: Quietly nestled on the Maa Peninsula, an ancient Greek archeological site and surrounded by the crystal waters of the Mediterranean, Thalassa overlooks the beautiful golden beach of the Coral Bay where the radiance of the setting sun has mesmerized guests with majestic beauty and tranquility. The property borders the Akamas National Park, an area of outstanding natural beauty, and ecological significance, which is protected by UNESCO and also encompasses the endangered turtle breeding site of Lara Bay. Lobby: The moment one enters the gracefully designed Lobby with breathtaking views, the mood set for a never to be forgotten experience. The Sunset Lounge: Enjoy light fare, or traditional afternoon tea amid the splendor of a lovely sitting room atmosphere in our Sunset Lounge. Gaze past the balcony doors and enjoy the sun setting over the colorful horizon. Accommodation: All guests are pampered and offered personalized service from attentive staff in beautifully designed elegant accommodations, all with sea view. Every room is as chic as it appears and includes; full marble bathroom, certain suites even include Whirlpools and personal saunas, lavish bathroom amenities, balcony, IDD cordless telephone set, internet access, satellite TV, Hi FI- DVD system, mini bar, and electronic safe to name a few. The deluxe one-bedroom suite goes as far as to offer his & hers bathrooms with his & hers exclusive amenities. Anagenisis Spa (Salus per Aquam – Healing Through Water): Anagenisis Spa at Thalassa is the first holistic spa in Cyprus. The spa features an array of signature treatments inspired by the four corners of the earth and from the past of ancient Greece. The spa reflects our philosophy of complete serenity and relaxation while highly qualified therapists offer personalized service focusing on the guests' individual wants and needs. ... more   less 
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Also Known As:
Thalassa Boutique Hotel And Spa
Thalassa Boutique Hotel Paphos
Thalassa Hotel Paphos
Thalassa Resort Paphos

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