After reading the reviews on here I was a little anxious about booking this hotel but decided on giving it a go as the majority of the reviews were ok. This was a big mistake! Check in took a while, I waited whilst the English receptionist checked someone in and I have to say she was very rude to him. The first room I was allocated was shocking! There were ants all over and all over the corridor outside, dead ants on the floors and in the fridge and the carpet was absolutely filthy. How they can expect to charge people for such a room is beyond me, I would be embarrassed putting a family in there. I never complain but was almost in tears at the thought of sleeping here. I took some pictures and went to reception to complain, she called the maid and asked her to check it out. I'm not being funny but no amount of cleaning would sort that carpet out. I told her I wanted another room and she said I had to wait another 30 mins for the reservations manager to come back. Once we spoke to him I have to say he was spot on. They agreed the room was sub standard and carpet actually needed replacing and offered us a second room. Although this was also not great it was clean upon entering. We were offered no apology but took the room as our 2 year old was getting tired. The hotel pictures on various websites are mis leading, judging from the two rooms we were allocated. We stayed the one night and cancelled the second. The hotel dealt with the cancellation efficently, the reservations Manager was very good, although again very little in way of appologies and they actually did not seem to care whether they had our custom or not.
Not a pleasent experience for us at this hotel
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- Also Known As:
- Mayfair Hotel Paphos
- Mayfair Paphos