I had to stay for three weeks on business, and I selected this hotel because it seemed to have good facilities, but actually it was quite a weird place.
I used the pool quite often, as I like swimming, but it was open shorter hours than advertised on the website and in the brochures in the room. It was also used every time I was there (except Sunday morning) by a swimming teacher for local children, one to four children at a time, which I hadn't expected.
The food at Bonzai Japanese restaurant was excellent, although the chefs (very friendly) were from the Philippines, not Japan. The other restaurant Vivere served such enormous meals that I could never eat more than a first course. Both were quite expensive.
The breakfast was nice, but to get coffee, you had to ask a waiter to bring it, rather than getting it from the buffet, and, if it was crowded, or the waiters just decided to go walkabout into the kitchen, you could go without entirely!
The room was not bad, I was away from all the noisy things on the 3rd floor. But the housekeeping! One day I came back at 7:30pm, having been at work all day since 8:30am, to find that the room had not been cleaned. When I told the front desk (the Housekeeping number on the phone never answered), they said I must have put the "Do Not Disturb" sign out, which was not correct. They did call the maid for me to clean while I was having dinner, but she wasn't happy about it.
The maid also left me several times without towels, handtowels or face cloths, sometimes all three.
And the really great day was when I left my washing in the bag in my room with the "washing" sign on the door, at 8am, when I went to work. When I came back in the evening, the sign had been removed from the door and placed on top of the bag of unwashed washing inside the room! This was unbelievably inconvenient, and the front desk didn't apologise or offer to get it done urgently for me.
I wouldn't stay there again, with such erratic service, and it is really very expensive for these things to happen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event