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“Customer Service was excellent” 5 of 5 stars
Review of Hilton Cyprus

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Hilton Cyprus
5.0 of 5 Hotel   |   Archbishop Makarios III Avenue | Agioi Omologitai, Nicosia 1516, Cyprus   |  
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Hotel amenities
Special Offer
Book early, up to 20% off
Ranked #4 of 25 Hotels in Nicosia
Certificate of Excellence 2014
Kuala Lumpur, Malaysia
1 review
“Customer Service was excellent”
5 of 5 stars Reviewed yesterday NEW

The front desk personnel were very attentive to all my needs & ever willing to help. They were very professional, friendly & took time to make my stay an enjoyable stay. Definitely a good hotel to stay whether you are on business or liesure.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Istanbul, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

The staff were ALL great; friendly, hospitable, kind, caring, willing to do their best to satisfy needs. The breakfast was excellent with local specialities offered every morning. My "10" is not sufficient for evaluation. Congratulations Hilton Cyprus for your great people!

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 1 week ago
We are delighted to hear that the Hilton Cyprus team, has made such a wonderful impression and that our services have exceeded your expectations.

Looking forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in rooms from Mozambique to Abu Dhabi and paid from $40 to $900 USD per night for a room. The Hilton Cyprus has the finest and friendliest service in the world. They seem to grasp the fact that for business traveler like myself...my hotel is my home. They seem approach their "jobs" with the understand that this is my LIFE! Prehaps they think I am a king or a president or even that my last name is Hilton (it's actually Ritz) I am treated as though my satisfaction and happiness is all they care about.

The food is great and reasonably priced. Great breakfast and a good bar. Clean room and a comfortable bed. Nice neighborhood and an ample executive lounge. I visited the gym twice a day for GREAT workouts and they have helpful staff there also.

At the end of the day it is people who make the difference and these are the best. Maria at the front desk greets me with a smile as does Elana. Another Maria checks with me to confirm that my room is right. There are too many to name, I mention these because they are the last two I saw. My drinks are always full and the food is fast and right and the managers are there to check on it.

The only bad news is that the price at the Hilton Cyprus will increase out of necessity because this high level cannot be offered at this low price.

From the heart...this is the best hotel service I have ever had.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 1 week ago
Thank you for your constructive and genuine review.

It is indeed a pleasure to receive such wonderful comments for the Hilton Cyprus Your enthusiasm for the hospitality extended to you, is profound and most sincerely appreciated. We are delighted to hear that you were made to feel so special by our team!

Looking forward to welcoming you back again, soon.
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Scotland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I am fortunate to stay at the Hilton Cyprus each time I visit the island on business. The rooms are a good size, clean and well maintained. Staff are attentive and friendly.
My only heads-up would be regarding the baths/ shower. The baths have a curved bottom and care should be taken not to trip or fall when taking a shower.
Facilities are great and the city centre is only a short walk (or even shorter taxi ride) away.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 1 week ago
Thank you for your most constructive review.

We are pleased to hear that you welcome staying at the Hilton Cyprus, on your business trips and that our services are to your high level of satisfaction. Also, very happy that you make mention of our team’s hospitality.

Looking forward to welcoming you upon your return
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east grinstead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall a good experience but bar was not open as advertised. 1st night it took half hour for someone to man the bar. The second night we just gave up! This was around 6pm. Only heat came out of so called A/C so we were not totally comfortable at night.

  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 2 weeks ago
Please accept our sincere apologies for any inconvenience that the bar service may have caused. This has been brought to the direct attention of our Food & Beverage Manager, for rectification.

Due to the winter period the ventilation system is now operating in the heating mode.

Hoping to be of service to you again, in the future.
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Toronto, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at this hotel for three nights in early March 2015. The outside of the building is non-descript but once you are inside it's old school Hilton luxury all the way. The staff can not do enough for you. They are friendly but not familiar. My room was fresh, clean and well maintained. No stains on the carpet and worn chair upholstery here. It is clear that nothing but top drawer service and facilities will be accepted by the management of this hotel. Business travelers will appreciate the variety of gift shopping opportunities available right in the hotel. Travelling for business is hard enough, this Hilton makes it a pleasure.
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 2 weeks ago
Thank you for your most constructive review, which is much appreciated.

It is indeed pleasure to hear that your recent stay at the Hilton Cyprus, met your expectations and was to your complete satisfaction.

Looking forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

On last December our company organised a lunch at Hilton Cyprus to appreciate their VIP customers for the great co-operation. The ball room was nice and well decorated for our occasion. The staff was very kind during the event. The food, just perfect! Tasty and nice served. The quantity good for men and women. I loved the chicken with mushrooms and the desert which was chocolate with berries. If you want your occasion to run smooth, then this is the correct place.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCyprus, General Manager at Hilton Cyprus, responded to this review, 2 weeks ago
Very happy to hear that your business lunch held at the Hilton Cyprus, for your VIP guests was such a success and met with your high expectations.

Looking forward to being of service again, whenever the occasion arises.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cyprus

Address: Archbishop Makarios III Avenue | Agioi Omologitai, Nicosia 1516, Cyprus
Phone Number:
Location: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nicosia
#1 Luxury Hotel in Nicosia
#2 Family Hotel in Nicosia
#2 Romantic Hotel in Nicosia
#3 Business Hotel in Nicosia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cyprus 5*
Number of rooms: 294
Official Description (provided by the hotel):
Hilton Cyprus is the only 5 star hotel in Nicosia and counts over 45 years of experience. Location: Just 45km/30 minutes from Larnaca International Airport and only 15 minutes walking distance from the city centre, shopping and entertainment areas; conveniently located next to the business district. Accommodation & Room Types: There are 294 rooms available out of which 19 are suites and 76 Executive rooms. Hilton Guest Rooms: All Hilton guest rooms are non – smoking and feature a working desk, direct-dial telephone line, Internet and wireless connection, TV and Pay-TV, hairdryer, mini bar, electronic lock system, individually controlled air-conditioning, smoke detectors, sprinklers, private balcony,safe deposit boxes, bathrobe and slippers, magnifying mirror and tea & coffee making facilities. Executive Rooms: All Executive rooms, which are 20% larger than the Hilton guest rooms, are fully equipped and decorated to the highest standard, enabling you to unwind in comfort after a hard day, or to continue working effectively from your room. Guests staying in the Executive Wing can enjoy complimentary access to the Executive Lounge. The Executive Lounge allows you to lounge in an elegant environment where breakfast, hot drinks and cold refreshments, cocktails and canapés are served free of charge throughout the day. International newspapers and magazines and a comfortable satellite TV corner make the Lounge a real “home away from home”.Accessible rooms are also available. Services & Features: Guest facilities and services also include a Business Centre, shopping gallery with a hairdresser & barbershop, bookshop, bank, taxi and car rental services and free car park facilities. Free WiFi is available in all public spaces of the hotel.The hotel also offers various meeting rooms and facilities that can accommodate either a small meeting or a conference for up to 720 delegates. The Hiltonia Health Club features a fitness centre with outdoor and indoor swimming pool, 4 tennis courts, a squash court, and Spa area with steam bath, Jacuzzi, Sauna and beauty centre, which allows you to pamper yourself with a massage and spa treatments. Dining & Entertainment: The Fontana restaurant is available for all-day dining. Enjoy our Hilton Breakfast, in the morning, and for lunch or dinner choose from a wide variety of traditional or international buffet or the a la carte menu. If you are seeking a comfortable and friendly atmosphere, the Paddock Bar invites you, after a hard day’s work, to enjoy cocktails and drinks by ordering your favourites. The Lobby Lounge of the hotel allows you to lounge in a relaxing atmosphere and invites you to enjoy aromatic coffees and delicious dessert or even a light snack including Hilton Classic meals. Traditional afternoon tea is served daily on weekdays. Enjoy refreshing cocktails and tempting snacks at the seasonal Pergola Grill & Bar, situated next to the outdoor swimming pool. At night time Pergola transforms into a magnificent restaurant offering a tempting a la carte menu with a wide selection of grilled dishes, delicious steaks and the finest wines and spirits! ... more   less 
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Also Known As:
Hilton Cyprus Hotel Nicosia
Hilton Hotel Cyprus
Hilton Hotel Nicosia
Hilton Nicosia
Nicosia Hilton

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