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“Disappoint and a bit chaotic” 2 of 5 stars
Review of Hilton Cyprus

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Hilton Cyprus
5.0 of 5 Hotel   |   Archbishop Makarios III Avenue, Nicosia 1516, Cyprus   |  
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Ranked #4 of 25 Hotels in Nicosia
London
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Disappoint and a bit chaotic”
2 of 5 stars Reviewed June 14, 2013

I was disappointed with this hotel compared with other Hilton hotels and give it 2.5 stars because:

1. due to its location you really need a car - it is a good 20 mins walk from the edge of the city centre (slightly uphill) and public transport is not too frequent. The problem is that parking was often taken up by people visiting the hotel for meetings etc and finding a parking space was sometimes rather difficult - people were parking on double yellow lines at the entrance to the hotel on a busy road and it was not enforced and a number of spaces were reserved for taxis and a hire car company - all a bit chaotic really (minus 0.5 of a point for this).

2. breakfast was not as good as my experience of excellent breakfasts in Hiltons elsewhere (Prague, Berlin...). The selection wasn't as extensive as other Hiltons and the service wasn't great - again it was a bit chaotic - it was only on the third morning that we were told that there were other choices which could be cooked fresh for us, staff didn't seem on the ball (asked for hot water and was given orange juice), and on one occasion came back from the buffet to find someone else at my table! (minus 0.5 of a point for this)

3. it seems that guests have to fit around other people - the outdoor pool was closed early for functions and 3 out of the 4 times I tried to use the indoor pool I couldn't because an aqua-aerobics class came in and asked me to move out of the way! In my opinion, if facilities are provided for guests then they should have a reasonable expectation that they can use them. The facilities weren't great either - when I nosily looked to see what had been thrown on top of the lockers there was thick dirt, and shower gel was left to run out without being filled up (minus 0.5 of a point for this)

4. on check-out I was presented with a bill for things I hadn't taken from the mini bar! When I contested this I got quite a frosty reaction from the clerk and it all felt rather uncomfortable (minus 0.5 of a point for this).

5. expensive in-room WiFi. Come on Hilton, it's the 21st Century! Why do guests have to pay €15 for internet access in their rooms when it is free in the reception area? Isn't it time you made WiFi available freely for everyone? (minus 0.5 of a point for this)

Before I went I saw lots of reviews saying that rooms were tired etc and needed redecorating. Yes they are old fashioned but I can't say I was that bothered - my room was clean and comfortable, there was a kettle (albeit refills of milk etc were hit and miss) and a mini bar / fridge to keep drinks cold. The only issue was lots of noise from doors banging etc but my room was near the lifts so it might have been due to high traffic. The ground floor area was nice, looks like it has been recently refurbished, and the outdoor pool area is pleasant and a good place to sit outdoors.

There's not an awful lot in the local area but there is a shopping centre with a supermarket, fast food restaurants, clothes shops etc about five minutes' drive to the south, and the town centre is about five minutes' drive to the north for shops, restaurants, sightseeing.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 19, 2013
Thank you for taking the time to post your detailed and constructive review of our hotel. Feedback from our guests is always very much appreciated.

1. Please accept our sincere apologies for any inconvenience the ‘ease of parking’ may have caused. Regretfully, parking areas always have limited space available and this does on occasion, become congested when there are large banquet events, or weddings, taking place within the hotel. Although, security services are hired, when we have large weddings or a number of events in-house, unfortunately, not everyone will adhere to their requests.

2. The Breakfast Buffet available at the Hilton Cyprus, is as per Hilton’s Worldwide Brand standards. A breakfast a la carte menu is also available at no extra charge, whereby omelettes, fried egg, bacon, sausage etc. can be prepared and served at no additional cost. Unfortunately, the hotel does not have suitable facilities to be able to prepare these breakfast items in the restaurant.

3. We must agree,that weddings by the Pool can be somewhat of an inconvenience to our resident guests, but there is a great demand for this which we do try to keep to a minimum, with the majority being held indoors. Weddings are a very big social event in Cyprus and are inherent in the culture. Aqua aerobic classes are held in the Indoor pool for an hour in the mornings and an hour in the evening and they only use the half-section of the pool, so that other guests can have access to the remaining half. The Hiltonia Health Club is open Mondays –Saturdays, from 06:00 – 22:00 hours and on Sundays from 10:00 – 18:00 hours.
Our Housekeeping department has been alerted and will ensure better care is taken.

4. Admittedly when guests check-out back to back and Room Service does not have adequate time to check, erroneous charges for the mini-bar can be made from time-to-time, however, these are usually corrected immediately.

5. The guest room Internet is a standard benefit (free of charge) for Hilton HHonors Gold and Diamond members staying at all Hilton Worldwide properties. All details pertaining to this can be found on the Hilton website, should this be of interest to you. The guest room Internet prices, namely hourly and 2 hours Internet use prices, were lowered in favour of the guests, as of 1st April, 2013.

The hotel was upgraded in many key areas during the year 2010 and completed in 2011, with the guest rooms undergoing a general refreshment. However, there is always a limit to the funds available and furnishings were put in plan for the future. Regretfully, all upgrades have been postponed for the time being, since no one could foresee the detrimental financial climate that Cyprus, would find itself in, after the Troika bail-in.

We were sorry to see that your stay with us on this occasion, did not meet all your expectations and our ultimate aim is to have happy and satisfied guests who will return, time after time.

Looking forward to welcoming you back to the Hilton Cyprus in the near future.
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419 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Wokingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013

Very comfortable; Very Clean; Very Friendly and Very Considerate to all a guests needs. Only slight moan (and it is against hotels in general, not just Hilton) ... Bar drinks were expensive, and this becomes extra obvious when the on-site super market sells cans of soft drink for 1.3 Euros, and yet the bar charges 6 Euros.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIPAN Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013

Hilton Cyprus Hotel met my needs for this business trip in every respect, its facilities are great, the room very comfortable and everything worked. The staff were always helpful. I would highly recommend this to any traveler needing to spend time in Nicosia for business or pleasure.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 18, 2013
Thank you for your most constructive review which is very much appreciated.

We were pleased to see that we were able to meet your expectations as to the services and amenities provided, as well as our team members being of assistance and making your stay a most enjoyable one.

Looking forward to welcoming you back to the Hilton Cyprus, in the very near future.
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Ipswich UK
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 12, 2013

Just got back from a week staying at Hilton Nicosia, what a lovely hotel, staff were all very friendly, so were the locals that use the gym and pool, the executive lounge always had good food in the evenings. We found the hotel very relaxing and plan you visit again next year. Pool staff were great and aways made sure you had everything you wanted. Breakfast was like mosyt Hilton's with a great selection on offer and was very nice.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 13, 2013
Thank you for taking the time to post your most constructive review, which is very much appreciated.

We were pleased to read that our services and amenities met your high expectations and that our team members were also friendly and helpful, which attributed to making your stay a most enjoyable one.

Looking forward to welcoming you back to the Hilton Cyprus, next year and for many more to come.
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Nicosia, Cyprus
Top Contributor
500 reviews 500 reviews
59 hotel reviews
Reviews in 131 cities Reviews in 131 cities
287 helpful votes 287 helpful votes
5 of 5 stars Reviewed June 9, 2013

I haven't stay at Hilton but i have the great experience of having coffee at the lobby with piano music Wedding ceremonies and Dinner.Most exciting for me was my daughter's Wedding Reception and Dinner Party at Cyprus Hilton. It was amazing ! The receiption was at the swimming-pool,beautiful and clean, coctails and music perfect.Everything was fantastic !!!!!!
At the Dinner Party,the atmoshere excellent, the food and desserts-what can i say.... the best buffet i ever taste.The service very profesional, the Wedding cake very tasty.
The best quality ofcourse, you have to pay it ...Hilton is expensive but is worthwhile!

Room Tip: I can advise you as i diden't stay at night
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 11, 2013
It is very nice to see the hotel, being given feedback by a local non-resident, Hilton guest, who has been using the hotel's facilities, regularly over the years, taking the time to post a most constructive and detailed review, which is very much appreciated.

We are all very pleased to see that our team’s efforts as a whole, are truly appreciated and that your daughter’s Wedding Reception and Dinner Party, was as it should be, a very delightful and happily memorable experience for the Bride and Groom and of course, for everyone attending this happy event.

Admittedly our prices are somewhat higher than the rest of Europe in general, however, we do try to keep them in-line with other 5* hotels on the Island.

Looking forward to hosting any other celebrations that may be required and being of service to you, and the local community for many years to come.

Thank you.
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Seattle, Washington
Top Contributor
197 reviews 197 reviews
194 hotel reviews
Reviews in 168 cities Reviews in 168 cities
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed June 5, 2013

The Hilton Nicosia is well located just outside of the center of the Old Town portion of Nicosia. The good news about that is they have free parking and it isn't a terribly long walk to the walled city.

The rooms are a little on the older side, but the bedding was fresh and clean. The room was a decent size for Europe with a large King sized bed.

I had a chance to use the workout room which was perfectly fine. We also ate in the restaurant both for dinner and breakfast the next morning. The food was quite good (I was skeptical for dinner but we got in late and there didn't see to be a lot open around the property) and you have the option of sitting outside which was really nice.

The internet was a bit pricey and slow but it was there.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 7, 2013
Thank you for taking the time to give us your detailed and constructive review, which is very much appreciated.

We were pleased to see that we met your high expectations and that your visit to our hotel was a most enjoyable experience for you, with our services and amenities being to your high satisfaction.

With reference to the Internet, the charges were reviewed favourably in April and the one hour and two hour guestroom prices were lowered.

Looking forward to welcoming you back to the Hilton Cyprus, in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2013

It was my first time on Cyprus and in this hotel and it is excellent. The service, the staff and also the pool and the rooms. As my room was close to the main road it was a little be noise. I do recommend anyway.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, June 7, 2013
Thank you for taking the time to post your most constructive feedback regarding your stay at the Hilton Cyprus, which we do appreciate.

It was a pleasure to read, that albeit your first visit to our hotel, you found our amenities/services to your very high level of satisfaction and that you were also impressed by our team members.

We all look forward to welcoming you back, to the Hilton Cyprus, in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cyprus

Address: Archbishop Makarios III Avenue, Nicosia 1516, Cyprus
Phone Number:
Location: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nicosia
#1 Luxury Hotel in Nicosia
#3 Romantic Hotel in Nicosia
#4 Business Hotel in Nicosia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cyprus 5*
Number of rooms: 294
Official Description (provided by the hotel):
Hilton Cyprus is the only 5 star hotel in Nicosia and counts over 45 years of experience. Location: Just 45km/30 minutes from Larnaca International Airport and only 15 minutes walking distance from the city centre, shopping and entertainment areas; conveniently located next to the business district. Accommodation & Room Types: There are 294 rooms available out of which 19 are suites and 76 Executive rooms. Hilton Guest Rooms: All Hilton guest rooms are non – smoking and feature a working desk, direct-dial telephone line, Internet and wireless connection, TV and Pay-TV, hairdryer, mini bar, electronic lock system, individually controlled air-conditioning, smoke detectors, sprinklers, private balcony,safe deposit boxes, bathrobe and slippers, magnifying mirror and tea & coffee making facilities. Executive Rooms: All Executive rooms, which are 20% larger than the Hilton guest rooms, are fully equipped and decorated to the highest standard, enabling you to unwind in comfort after a hard day, or to continue working effectively from your room. Guests staying in the Executive Wing can enjoy complimentary access to the Executive Lounge. The Executive Lounge allows you to lounge in an elegant environment where breakfast, hot drinks and cold refreshments, cocktails and canapés are served free of charge throughout the day. International newspapers and magazines and a comfortable satellite TV corner make the Lounge a real “home away from home”.Accessible rooms are also available. Services & Features: Guest facilities and services also include a Business Centre, shopping gallery with a hairdresser & barbershop, bookshop, bank, taxi and car rental services and free car park facilities. Free WiFi is available in all public spaces of the hotel.The hotel also offers various meeting rooms and facilities that can accommodate either a small meeting or a conference for up to 720 delegates. The Hiltonia Health Club features a fitness centre with outdoor and indoor swimming pool, 4 tennis courts, a squash court, and Spa area with steam bath, Jacuzzi, Sauna and beauty centre, which allows you to pamper yourself with a massage and spa treatments. Dining & Entertainment: The Fontana restaurant is available for all-day dining. Enjoy our Hilton Breakfast, in the morning, and for lunch or dinner choose from a wide variety of traditional or international buffet or the a la carte menu. If you are seeking a comfortable and friendly atmosphere, the Paddock Bar invites you, after a hard day’s work, to enjoy cocktails and drinks by ordering your favourites. The Lobby Lounge of the hotel allows you to lounge in a relaxing atmosphere and invites you to enjoy aromatic coffees and delicious dessert or even a light snack including Hilton Classic meals. Traditional afternoon tea is served daily on weekdays. Enjoy refreshing cocktails and tempting snacks at the seasonal Pergola Grill & Bar, situated next to the outdoor swimming pool. At night time Pergola transforms into a magnificent restaurant offering a tempting a la carte menu with a wide selection of grilled dishes, delicious steaks and the finest wines and spirits! ... more   less 
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Also Known As:
Hilton Cyprus Hotel Nicosia
Hilton Hotel Cyprus
Hilton Hotel Nicosia
Hilton Nicosia
Nicosia Hilton

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