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“Friendly and efficient service” 4 of 5 stars
Review of Hilton Cyprus

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Hilton Cyprus
5.0 of 5 Hotel   |   Archbishop Makarios III Avenue, Nicosia 1516, Cyprus   |  
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Ranked #4 of 25 Hotels in Nicosia
Paris, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Friendly and efficient service”
4 of 5 stars Reviewed April 13, 2013

This was a first stay in Cyprus. We are Hilton Honors Club members so are familiar with the chain. This is a well run hotel; we were most impressed by the very friendly and helpful service, from the people at the front desk to the personnel in the Executive Lounge. The bedding was very comfortable; fluffy pillows that you can sink into. Sound insulation for the room, however, was dissappointing (we could hear the high volume of the tv next door). The food was standard fare for a hotel of this caliber; nothing exceptional. The healthclub was clean and the separate mens and womens jacuzi and sauna facilties were great. i recommend taking a class (I did pilates) even if you don't understand a word of Greek - it's an experience! If you want to go to the healthclub and the indoor pool in your bathrobe, ask for a room at that side of the building (be aware though that this side does not offer a great view so ask for a room that faces the outdoor pool). Overall, this is a very nice hotel for a business trip - what you would expect from a higher-end Hilton Hotel.

Room Tip: Avoid rooms next to the elevator - you can hear the bell. Ask for room on the side of the building...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, April 15, 2013
Thank you for taking the time to post your constructive review of our hotel, which is much appreciated.

We were pleased to see that your overall stay with us was generally to your high satisfaction and that our team members were friendly and helpful, which assisted in making your stay with us an enjoyable one.

Looking forward to welcoming you back to the Hilton Cyprus, in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Athens, Greece
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 4, 2013

Quality of service at the Reception desk needs improvement for sure. Takes time to pay your bill at check out and there is not a bill in advance delivered in your room.
Also at "traffic" time, especialy in the evenings waiting in the hotel lobby to be served is a challenge. Headcount reduction? cost savings? who knows.
However that fact that the hotel is located within the business and commercial areas of the city compensates the ones who travel for business purposes.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, April 9, 2013
Thank you for taking the time to give us your constructive feedback which is much appreciated.

We were sorry to see that the service provided was not to your expectations. Your comments have been duly noted and passed on to the department heads concerned. It is through positive feedback from our guests, that we are able to improve our standards.

The hotel is located easily after coming off the highway and is within easy access to the main part of town.

Looking forward to welcoming you back to the Hilton Cyprus, in the near future.
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Minden, Louisiana, United States
1 review
4 of 5 stars Reviewed March 29, 2013

Room was fine though the air conditioning was not on or operable. Housekeeping brought me a fan which was adequate when leaving the door open but I had issues feeling secure, particularly with the civil unrest that was prevailing. Food overall was decent, nothing spectacular but mostly because some of it was different from what I was accustomed to being from a different country. One individual manning the desk, an older gentleman, was especially helpful, even accompanied me to my room to resolve a problem experienced with the internet service. Went way out of his way to accommodate and assist. Laundry service is quite expensive even for a hotel, three shirts and two pair of pants laundered for over $100 American. Security was very relaxed which I would characterize as unfortunate in light of the banking crisis that was ensuing, demonstrations and marching. Overall, the Greek people at this hotel were very convivial especially the males. The ladies seemed a bit flustered and disorganized overall but were all pleasant.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, April 3, 2013
Thank you for taking the time to post your constructive review which we do appreciate.

Please accept our sincere apologies for any inconvenience you may have experienced with our ventilation system. Regretfully, the existing system does not allow us to have both hot and cold operating at the same time and this is exacerbated by the fluctuating temperature differences experienced both by day and night. With the change of season, the hotel’s ventilation system will be changed to operate on cold.

Leaving the room's door open, in any country worldwide, would understandably cause a feeling of insecurity, although many of our guests during this season prefer to leave their balcony door open. Please be assured, despite the banking crisis that Cyprus is now facing, Cypriots abide by the law and go about their business in a calm and collected manner.

This said, security has been tightened internally and the Police make general patrols of the area to ensure all is well, however, this is intentionally kept low profile, so as to avoid alarming guests unnecessarily.

Admittedly, our prices are somewhat higher than Europe in general, however, we do try to keep them as competitive as possible compared to the local market and in line with other 5* hotels on the island.

We were pleased to see that our team was able to be of assistance to you, so that your stay with us, met your expectations generally.

Looking forward to welcoming you back to the Hilton Cyprus, in the future.
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Brussels, Belgium
Top Contributor
104 reviews 104 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 28, 2013

Stayed here for one night on a business trip. It's pretty much what you'd expect from an upscale Hilton: comfortable, good sleep quality, efficient staff, and so on. It has a nice pool. Thankfully the air conditioning was extremely efficient: it needed to be when the outside temperature was 30C! Rooms also have a small balcony which is brilliant if you smoke. Breakfast was, as ever, a bit of a disappointment. All-in-all, recommended for a business trip, but not sure I'd necessarily want to stay here for a romantic weekend: I'm sure that Nicosia has plenty of charming hotels with character.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, March 29, 2013
Thank you for taking the time to post your most constructive review which we all sincerely appreciate.

We were pleased to see that your stay with us, was to your overall high satisfaction and that your stay with us was an enjoyable one, although it has been noted, that breakfast did not meet expectations.

The Hilton Cyprus, as you perceive, is geared more to the general needs of the Business community as a whole and is used as a focal meeting point.

Looking forward to welcoming you back to the Hilton Cyprus, in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2013

My husband and I will always try to stay in places where there is a Hilton as we want a certain level of service and quality guaranteed, and the Hilton Cyprus did not disappoint, they totally surpassed our requirements.

We stayed in a King Executive room, which is always worth the small surcharge. The room was very spacious and kept spotlessly clean. It has a very high level of specification, with everything you need for a relaxing stay.

Apart from breakfast, we ate in the Fontana restaurant most nights of our stay, and we couldn't praise it highly enough, not just for the quality but also for the value for money. The only problem we had was that the al a carte meals were so generously proportioned, that we never had room for desert.

All the staff were very welcoming and helpful, and made you feel like nothing was too much trouble.

There is only one point that was annoying that we would like to raise, that we had difficulty parking on many occasions due to the number of parking spaces being taken by non residents who were coming to use the gym, so we think that a certain number of spaces should be reserved for residents only.

We would highly recommend anyone consider staying at the Hilton Cyprus, as it is perfectly placed for business or pleasure.

Room Tip: Always choose the Executive level if at all possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, March 27, 2013
We were very pleased to see that your stay at the Hilton Cyprus, was a most enjoyable one and that our team members were of assistance to you.

Please accept our sincere apologies for any inconvenience experienced with the 'ease of parking', however, as soon as the barriers are restored in the upper section, this should alleviate parking in general. The lower parking area, is free for all guests and visitors to the hotel.

Thank you for taking the time to post your detailed and most constructive review, which is very much appreciated. It is always a pleasure to hear that our guests are satisfied and that our services and amenities have met and surpassed their initial expectations.

We look forward to welcoming you back to the Hilton Cyprus, in the near future.
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Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 6, 2013

Had a lovely experience here. Seeing I was tired on arrival for a week of work meetings, the staff upgraded me to an amazing room, which was very spacious and had a great view. Room was spotless and very comfy. Staff were always really lovely. Great fitness centre, but not always open (late to open a couple of mornings, which made getting to meetings a bit stressful). Amazing pool. Breakfast buffet definitely one of the best I've ever had, wonderful fresh food, lots of healthy and vegetarian options, even soy milk! Location is not great but you can walk to the old town in about twenty minutes from memory. If you need wifi be careful, as prices can be exorbitant if you let the hours add up.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, March 8, 2013
We were very pleased to see that you had such an wonderful stay with us on all levels. It is very satisfying to hear that our services and amenities predominantly surpassed your high expectations, as well as, our team contributing to make your visit such a lovely experience.

With reference to the Hiltonia Club it is open from 06:00- 22:00 hours daily (Mon.-Sat) and 10:00 – 18:00 hours (Sun) with restricted hours of operation on the majority of Public Holidays.

The guest room Internet is a standard benefit (free of charge) for HHonors Gold and Diamond members staying at all Hilton Worldwide properties. Should this be of interest to you please feel free to visit our website for details.

Thank you for taking the time to post your constructive and detailed review, which is very much appreciated.

We all look forward to welcoming you back to the Hilton Cyprus, in the very near future.
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West Kirby, United Kingdom
Top Contributor
86 reviews 86 reviews
33 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 1, 2013

Well placed hotel with all you would expect from this chain. Decent room and decent breakfast and the staff are good. Plenty of parking and well placed to get out of Nicosia if you have hired a car. Even by Nicosia standards though it is expensive.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mragheb, General Manager at Hilton Cyprus, responded to this review, March 4, 2013
We were happy to see that the amenities and services provided met with your high expectations and that your stay with us was an enjoyable one.

Admittedly, our prices are somewhat higher than Europe in general, however, we do try to keep them as competitive as possible compared to the local market and in line with other 5* hotels on the island.

Thank you for taking the time to post your constructive review which is much appreciated and we look forward to welcoming you back to the Hilton Cyprus, in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cyprus

Address: Archbishop Makarios III Avenue, Nicosia 1516, Cyprus
Phone Number:
Location: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Nicosia
#1 Spa Hotel in Nicosia
#3 Romantic Hotel in Nicosia
#4 Business Hotel in Nicosia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cyprus 5*
Number of rooms: 294
Official Description (provided by the hotel):
Hilton Cyprus is the only 5 star hotel in Nicosia and counts over 45 years of experience. Location: Just 45km/30 minutes from Larnaca International Airport and only 15 minutes walking distance from the city centre, shopping and entertainment areas; conveniently located next to the business district. Accommodation & Room Types: There are 294 rooms available out of which 19 are suites and 76 Executive rooms. Hilton Guest Rooms: All Hilton guest rooms are non – smoking and feature a working desk, direct-dial telephone line, Internet and wireless connection, TV and Pay-TV, hairdryer, mini bar, electronic lock system, individually controlled air-conditioning, smoke detectors, sprinklers, private balcony,safe deposit boxes, bathrobe and slippers, magnifying mirror and tea & coffee making facilities. Executive Rooms: All Executive rooms, which are 20% larger than the Hilton guest rooms, are fully equipped and decorated to the highest standard, enabling you to unwind in comfort after a hard day, or to continue working effectively from your room. Guests staying in the Executive Wing can enjoy complimentary access to the Executive Lounge. The Executive Lounge allows you to lounge in an elegant environment where breakfast, hot drinks and cold refreshments, cocktails and canapés are served free of charge throughout the day. International newspapers and magazines and a comfortable satellite TV corner make the Lounge a real “home away from home”.Accessible rooms are also available. Services & Features: Guest facilities and services also include a Business Centre, shopping gallery with a hairdresser & barbershop, bookshop, bank, taxi and car rental services and free car park facilities. Free WiFi is available in all public spaces of the hotel.The hotel also offers various meeting rooms and facilities that can accommodate either a small meeting or a conference for up to 720 delegates. The Hiltonia Health Club features a fitness centre with outdoor and indoor swimming pool, 4 tennis courts, a squash court, and Spa area with steam bath, Jacuzzi, Sauna and beauty centre, which allows you to pamper yourself with a massage and spa treatments. Dining & Entertainment: The Fontana restaurant is available for all-day dining. Enjoy our Hilton Breakfast, in the morning, and for lunch or dinner choose from a wide variety of traditional or international buffet or the a la carte menu. If you are seeking a comfortable and friendly atmosphere, the Paddock Bar invites you, after a hard day’s work, to enjoy cocktails and drinks by ordering your favourites. The Lobby Lounge of the hotel allows you to lounge in a relaxing atmosphere and invites you to enjoy aromatic coffees and delicious dessert or even a light snack including Hilton Classic meals. Traditional afternoon tea is served daily on weekdays. Enjoy refreshing cocktails and tempting snacks at the seasonal Pergola Grill & Bar, situated next to the outdoor swimming pool. At night time Pergola transforms into a magnificent restaurant offering a tempting a la carte menu with a wide selection of grilled dishes, delicious steaks and the finest wines and spirits! ... more   less 
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Also Known As:
Hilton Cyprus Hotel Nicosia
Hilton Hotel Cyprus
Hilton Hotel Nicosia
Hilton Nicosia
Nicosia Hilton

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