This is a real 4 stars hotel with all the comfort and amenities one desires and expects. The balance between quality/price is unbeatable. Definitely THE place to stay in Lefkosa.

It was great but because they allow smoking in the casino and it carries over to the restaurants, I won't go there again. Too bad because the rooms are fantastic

The hotel is on the Turkish side of the island (Lefkosa). The Turkish side is still divided by a boarder post and is quite less developed than Cyprus. Crossing the boarder with a taxi is very difficult since most taxi drivers won't be allowed to enter Nicosia with their taxis. So you're dropped at the border and there it's "help yourself" (e.g. ask police to call a taxi which they'll eventually actually do).
If you don't speak Turkish it can be a trip into the unknown. Most at the reception speak decent English. Every other area though (and that includes Room Service Telephone, Security and Waiters) hardly speak any English. The most annoying rule is that they don't allow you to enter a bottle of water or any food into the hotel (if security catches it's confiscated). This includes some sweets as well. So when you pass the metal detector and have something in your pocket it's like smuggling...Feels more like a paid prison than a self proclaimed 5 star hotel.. To be fair their hotel food is decently priced and good (so is the breakfast). But if you stay a while you might get sick of their limited food options. Since the hotel is a bit in the outskirts a decent restaurant is a 10min walk beside waste bins, broken pavements etc.
The rooms are clean and decent size. TV program is apart from CNN only Turkish. Very strange again considering the wealth of English TV channels you get at any given 3 or 4 star hotel on the Cyprus side.
The Hotel has a Casino inside which attracts some shady guests (some of the women look professional..haven't seen any of their bags screened...).
The internet speed is decent and Internet is free. The wireless reception is depending on your room location though (in ours it vanishes often - a cable helps).
Cleaning clothes took 2 days and a inquiry call (which had to be translated first) before it got delivered..

Overall the people are actually very friendly and try their best - obviously within their limits. Seems they believe their market is Turkey and that's what they cater to (although I believe you get better 5 star's in Turkey with more relaxed rules).

I'm putting the overall rating to only 2 since I hope that someone from Golden Tulip management actually reads this. The customer is not king here.

stayed in this hotel about 5 or 6 times as the rooms are very nice and comfortable, features a very nice gym and sauna and a superb casino, but the check in was a hassle all the time. The staff is not well trained and they cannot find your online reservations.This happened to us in the first three times in a row, so we decided to call them before the check in to give them ample time to find our reservations so that we wouldn't keep waiting there for ages.Also, some rooms have very small windows and given that the windows cannot be opened, it gives you a claustrophobic feeling so we asked for rooms with large windows (corner rooms) but they always failed to provide us one.So instead of the check in staff learning the room numbers with large windows, we learned them and emailed them saying we want exactly this room or that room! Anyway, we used to put up with all that check in hassle as the hotel is very central and clean and well designed.But the last time was a total turn off for me: While I was in the shower, I opened my eyes and came face to face with 5 people (and one of them turns out to be the general manager) who then turned away giggling. Apparently they came in to fix the mirror! After that I received no apologies but a cup of sliced pineapple only!!! I left the hotel after our planned stay and I sure will never return! Oh, I also stayed there in April (like the previous reviewers) and the pool was closed although it was already summer in Cyprus (all other hotels had opened their pools by the start of April) and the website gave no warning,! Well, of course, noone apologized for that, either!!!