stayed in this hotel about 5 or 6 times as the rooms are very nice and comfortable, features a very nice gym and sauna and a superb casino, but the check in was a hassle all the time. The staff is not well trained and they cannot find your online reservations.This happened to us in the first three times in a row, so we decided to call them before the check in to give them ample time to find our reservations so that we wouldn't keep waiting there for ages.Also, some rooms have very small windows and given that the windows cannot be opened, it gives you a claustrophobic feeling so we asked for rooms with large windows (corner rooms) but they always failed to provide us one.So instead of the check in staff learning the room numbers with large windows, we learned them and emailed them saying we want exactly this room or that room! Anyway, we used to put up with all that check in hassle as the hotel is very central and clean and well designed.But the last time was a total turn off for me: While I was in the shower, I opened my eyes and came face to face with 5 people (and one of them turns out to be the general manager) who then turned away giggling. Apparently they came in to fix the mirror! After that I received no apologies but a cup of sliced pineapple only!!! I left the hotel after our planned stay and I sure will never return! Oh, I also stayed there in April (like the previous reviewers) and the pool was closed although it was already summer in Cyprus (all other hotels had opened their pools by the start of April) and the website gave no warning,! Well, of course, noone apologized for that, either!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.