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“Holiday from hell, please read before booking this hotel...” 1 of 5 stars
Review of Atlantica Oasis

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Atlantica Oasis
4.0 of 5 Hotel   |   Potamos Yermasoyias, PO Box 52001 | Germasogeia Municipality, Limassol 4060, Cyprus   |  
Hotel amenities
Ranked #7 of 59 Hotels in Limassol
Bridgwater, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Holiday from hell, please read before booking this hotel...”
1 of 5 stars Reviewed July 25, 2009

Even though I had booked a 1 bed room at the Atlantica Oasis hotel and had it on my confirmation and even rang Thomas cook customer services number and emailed the hotel before hand just to confirm the booking and room type booked and confirm we were definitely in the hotel as I went onto trip adviser and read the horror stories of people arriving to the hotel and being shoved in a vile apartment block I wanted to be sure that this wouldn’t happen to us.
But when we arrived at the hotel late evening, it was absolutely bedlam in hotel reception area and general chaos and we found the hotel main entrance and foyer flooded and full of water, as apparently the water feature had broken.

We were then informed by the hotel staff on checking in that in fact we had also been put into these Oasis Gardens apartments away from the hotel about 500m away -across 3 busy roads with traffic. No welcome drink was provided for us and after flying and it being late at night and being extremely tired, we then had to lug our entire luggage over to these apartments as no porter service was offered to help with the luggage.
But when I made the booking I booked the Atlantica oasis hotel, and it didn’t state anywhere you might end up in the apartments if the hotel is full and it shows no pictures of the studios/apartments in the brochure or on the website.

We were given our keys for the apartment and given instructions how to find it but we were given a shock as this was supposed to be a 4 star holiday -but which on opening the door to the apartment it was an unrated (i.e. zero star) section of the hotel we were really disappointed with the room as were expecting a modern room the same as the hotel which we had booked and which it shows on the web page and in the brochure.
Also when we finally got to the hotel at 11.00pm I was fuming after all the messing about we were told we had just missed the restaurant and couldn’t even get anything to eat, so we both had been traveling all afternoon and had had nothing to eat all day and were starving and we couldn’t even get anything to eat until the next morning and we had to go to bed starving hungry!
No sandwiches or food was offered and when we asked we got given one sandwich between us to share and it was warm, hard and stale so w chucked it in the bin.

We complained to the hotel staff including the manager but there was nothing that they could do and there was no rep to contact when we got to the hotel at 11.00pm so we were advised by the hotel to go to bed and the next morning to speak to the rep and sort it out.

It seems that it's a regular occurrence for people to get put into substandard rooms at the gardens.

(Accommodation and Room):
We booked two weeks 4* All inclusive at the ‘Atlantica Oasis hotel’ in a 1 bed room and what we got was a self catering apartment in the ‘Moldavian embassy!! With a small poor room of poor quality that was very tired, outdated was a very low high standard, the decor in the room had the distinct appearance of something out of the 50s. And it was in a noisy residential area 10 mins walk away from the main hotel across 3 roads, so every time we wanted to use the hotel amenities we had to walk all the way over there in the blazing heat and back again -several times a day.

The place needs refurbishment as the rooms were all outdated, and needed a lot of work doing to them. The front of the hotel was also falling away from the main building so it wasn’t structurally safe or up to health and safety regulations and was a hazard.

The room, corridors and the whole building was old, filthy, and shoddy and below any standard recognized, it was smelly, shabby, grotty, and unclean and there we even had dirty old mats at the door.

Our room wasn’t cleaned properly for a very long time and the cleanliness of the room was zero and the standard of accommodation of appalling.

On entering our room, we were greeted with the smell of stale cigarette smoke, mould, damp, dusty, dirty and generally unclean.

ROOM:
• There was cracks in all the walls, the paint was peeling off the walls and chipped.
• The walls were marked and stained with splashes of food and drinks.
• The doors inside needed painting and the door handles were missing with just holes in them.
• There were cobwebs, thick dust and mould.
• Filthy dirty carpets with stains of doubtful origin, iron burns, and thick layer of dust.
• The carpets are frayed in places and are a trip hazard.
• The curtains were filthy with stains and mould marks on them and had holes in them.
• Chairs and other furniture that had been repainted at some stage and now were chipped and very old.
• There was nail varnish and makeup and other marks all over the mirrors, bath and desk.
• There was food and marks everywhere including all up the table legs, over the table, sink, and surfaces all around the apartment.
• We had some loose wiring hanging by the balcony.
• Also the electric plug socket in our room was hanging out of the wall
• Bare exposed wires coming out of the wall; this really is a health and safety hazard.
• Air-con broken and not working for the whole week we were in there despite complaining every day and it was extremely noisy and kept us awake every night and was pouring dirty smelly water out and onto the floor –and the whole air con box was thick with dirt, dust, mould and lime scale which is dangerous and health and safety hazard and we could of got legionnaires disease.
• We had kitchen facilities that were unusable, the cooker, fridge and toaster was filthy dirty and not working and the seal around the fridge was torn and harboring bacteria and mould.
• The sofa had a very old, dirty and ripped blanket over it that smelt.
• The wardrobe sliding door was broken and wouldn’t slide.
• The patio door wouldn’t lock which yet again wasn’t very safe.
• The safe was broke, so we couldn’t use it to store our money and valuables.
• There was a bare brick wall in the cupboard under the sink.


BEDROOM:
• The divan beds and mattresses were tired, worn and been there many years; the base was ripped torn and broken.
• The bedding (pillows/sheets and throw on the bed) were grey and worn, were filthy dirty with stains and marks, smelt disgusting. We slept clothed on top of the covers as we didn’t want to sleep with them touching our skins.
• Single beds that were different heights and the most uncomfortable beds
• The TV was held on the wall with a ratchet strap and the TV aerial did not work.


BATHROOM:
• First adventure into the bathroom was greeted by an infestation of ants.
• The bathroom smelt strongly of stale urine and damp and dirty.
• Filthy dirty and moldy tiles and around the bath.
• The bathroom floor was dirty with thick black dirt in the corners.
• When we arrived the white bathroom towels were grubby, had marks and stains on them, and were ripped, frayed and torn.
• The hand basin was cracked and there was a chip in the bottom of the bath
• The toilet was loose on the floor and the cistern was not attached to the wall at all and the toilet bowl moved.
• The toilet flush handle was also filthy and covered in thick lime scale.
• The bath/shower taps were filthy with thick mould and rust.
• The hairdryer was dirty and black and didn’t work.
• The hot water in the sink did not work.
• There was no hot water pressure for the shower and no hot water in a morning and on one occasion we wanted a shower and had no hot water until the next day.
• A very scary thing was noticed the instant I walked into the bathroom. Midway along the wall over the bath and in full range of the spray from the shower was an electric "On / off" switch. This could have been fatal if water sprayed onto it.


• In the entire time we stayed there the grubby carpet was not vacuumed once and 3 days out of 7 no cleaning or bed making was attempted at all and this left us with yesterdays mucky towels to use again.

• Our room was that filthy we didn’t unpack our case and just lived out of it and just getting out the clothes we needed otherwise our clothes would of got dirty and smelt.

• The facilities at the gardens are nowhere near are as good as the hotel we booked, there is just a horrible dirty bar and filthy swimming pool, and to use the facilities or eat and drink at the hotel we had a long walk of about 10 mins across 3 roads in the heat to access them-so we missed out on using them and we were meant to be all inclusive as we couldn’t be bothered to be going backwards and forwards to the hotel in the hot sunshine when we were meant to be in the hotel and would of only had to walk downstairs.


• There was also only one lift at the apartments for the whole block, and it kept being out of order and we ha to keep taking the stairs up 6 flights of stairs to the 3rd floor and down 6 flights of stairs to come back downstairs which is unacceptable –what would of happened if we have had a mobility difficulty or disability?

(Area and beach):
In the brochure and on the website it states in an ideal location, close to the beautiful shingle beach and located centrally in the centre of Limossol but it’s a short taxis ride to Limossol old town -but the hotels on the far end of the town nowhere near the centre -its 30 mins by taxis (costing 12 euros) or 30 mins on a bus from the main centre.

Being our first visit to Cyprus I was totally gutted, we were in the midst of a concrete jungle with nothing to entertain us and after visiting other parts I wish I'd chosen one of them, but if you read the Thomas cook brochure it tells you Limassol is one of the main tourist areas with lots of life. Rubbish!!

The location was disappointing, the main road that ran along side the hotel was rather noisy and this was sometimes late into the night
The hotel is on a main road and it was very fast and not easy to cross, you would think being a main road through the town they would try to slow the traffic.

Immediate area outside the hotel is awful, streets dirty, and holes in pavements.
The hotel is pretty much in a wasteland where there are about 3 shops loaded with cheap overpriced tat for the tourists.

The only thing to do at night is walk up and down a busy dusty main road, with run down building on and we felt institutionalized by the end of 2 weeks.
For us one of the important things when deciding on the holiday is the sea and beach, and the beach near to the hotel was awful and almost non existent , there is not a proper beach, its just a small black sand cove, the area is a little shabby, dirty, messy full of fag ends and bits of rubbish and also a lot of broken glass bottles..
- And it definitely was not within a 5 min walking distance as advertised in the 30 plus degree heat.

Limassol is not great for nightlife, shopping - or things to do generally - but the Nags Head pub across the road has nightly karaoke...which might be your idea of heaven or hell.

(Pool):
The one pool in the garden was filthy with dirty scum marks around the edge of the pool where it hasn’t been cleaned properly and there were loose tiles around the pool which was dangerous and a hazard.

Around the pool area was filthy and rubbish around, and the pool toilets were discussing and dirty, had urine on the floor and smelt badly.
The pool also had plastic bottles and cups floating around in the pool, which didn’t look very nice and wasn’t very clean.
Parts of the poolside area would be cleaned with detergent by staff in the evening but we were alarmed the see the whole lot simply rinsed away into the pool.

The adults pool over at the Oasis looked quite nice and quiet but we never in the two weeks managed to get a lounger however early we got there as there were only about 20 loungers for the whole hotel!! And the pool was very tiny; it needed to be bigger with the amount of customers they have staying at the hotel.
But that was the only pool for adults and we had to sit round the family pool with loads of screaming kids running around.

(Food):
We went to the main hotel for food and had to 'line up' outside for a table for both evening meal and breakfast. Extremely noisy with loads of kids running around.
The snacks in the snack bar were only limited and we could only have certain things unless we paid for it, and the staff were that slow and useless we had to wait 20 mins to be served then nearly 50 mins for our drink to arrive.
The procedure to get drinks at pool bar was just a hassle you have to give your room number, then sign a receipt and then join another queue to be served and get your order.

(Bars at hotel):
The adults only Zeta bar was nice but only had entertainment on twice a week which was a out of tune singer, it could of done with a good singer every night or at least play music in there for people to listen to.
Staff at the bars were not very efficient especially in the bars they were really slow, and you had to wait ages to be served and to get a drink.

(Entertainment):
Daytime entertainment was ok, not great but it was more orientated towards the children.
Evening entertainment was similar, not great and aimed just at the children again, it needed to be more adult orientated after the kid’s entertainment finished but they continued to keep just the kids entertained and parents that just let their kids just running riot over all the chairs and on the stage up to when it finished at 12am.

The evening entertainment was the same every night with the hotel entertainment team singing the same songs it was very repetitive cabaret style with singing/ miming, more variety of entertainment was needed and the performances were unrehearsed, unprofessional and lots of mistakes made. There wasn’t anything Cypriot the whole time we were there not even a Cypriot night or Cypriot dancing.

It was very overcrowded and packed with small children so probably ideal for parents with small children which were not what we wanted. We deliberately went out of season to miss the rush of children and we found that we were inundated with lots of small children which is really annoying.
But in the brochure it states suitable for all ages especially couples but it definitely wasn’t suitable for couple of any age group as it’s purely a family friendly hotel so it should state this in the brochure as yet again its false advertisement.

(Staff):
With concerns to my complaint I spoke to Emanuel, Marianne and Adonis plus several other members of staff at reception but then I took it future and saw the hotels customer relations manager (Anthi) but she wasn’t very helpful, and advised us there was nothing she could do as the hotel was full so we couldn’t be moved to another room. But kept telling me to come back everyday at 12pm and she would check the availability but each day I would sit in reception for hours to be told ‘No’ there’s no availability today come back tomorrow and she just wasted my time.
She just told us it was out of her control, and it was down to our tour operator Thomas Cook.
It only due to my persistence and perseverance that eventually on the second week we eventually got moved, but the 1st room we got showed was the same as the room we had been stopping in and was a insult to even show it to us, which apparently was the only room she had available in the whole complex of any room type (even though a lot of people had gone home)!!
I then demanded to speak to the customer relations manager and the head of house keeping and went through everything that was wrong with the room and demanded that they moved us to another room and refused to move from reception until they did –as we’d already spent a week of our holiday in this vile disgusting and dangerous, against all regulations room from hell. They then came over to have a look at the room themselves and all of a sudden they magic a room and found a room available in the hotel and we got moved –so why couldn’t they of done that in the 1st place why it take this for them to move us?.

The staff in general were very pleasant but not very helpful and definitely not very efficient especially in the bars or snack bars, they were really slow, and in the restaurant more staff were needed because the ones they had were slow, couldn’t remember your drinks order of just two drinks and kept dropping everything including glasses and plates on the floor.

(Rep):
Disappointed with Thomas cook reps we attempted to resolve this problem in resort by contacting the representative immediately at the welcome meeting at 10am the following morning, but he was unable to resolve the matter and did not yield much success –just a robot model answer just like the training manual says.

I then checked the board of when he was going to be at the hotel and saw him on 6 occasions to let him know we were extremely unhappy and wanted to be moved, but we were advised we couldn’t move as there was no availability but he didn’t even bother to check with reception.
He told us there was nothing he could do and told us to complain when we got home, with no apology made. No resolution was offered and your representative at the resort had every opportunity to correct the problem and put things right, but this proved fruitless and nothing was done.
We spent two days sat in the apartment room waiting for him to get back to us which he didn’t bother to do, and it was only because I walked down to reception and managed to catch him on the airport duty to the hotel in the evening that I managed to speak to him… which is really bad customer service as out of decency he could of rang the room to let us know.
The rep we spoke to was Dan [--] who was one of the Thomas cook resort representatives he was most unhelpful and uninterested in our complaint and didn’t have any idea of the job at all - Classic we've had your cash now tough!

The reps are there to make your holiday as enjoyable as possible and be there to deal with any complaints or problems you may have that arise whilst you’re on holiday.
But he did nothing to rectify the problems, and he was least helpful and understanding and he certainly didn’t make our holiday special. He was also most rude and abrupt, and also he was very un-professional as when I calmly made my complaint to him and explained we were unhappy and the reasons why he got all defensive and started to get high rate and angry!!
I took him straight to the room to show him the room for himself and so he knew we wasn’t just lying or exaggerating and we also took pictures of the room as proof.
I then demanded to speak to his manager and Margaret came to the hotel to speak to us she was a bit more helpful but still wasn’t able to sort anything out, we asked to move rooms over to the hotel, we asked to move hotels to another one on the island or we asked to be booked onto the next flight home if nothing could be done as we were that unhappy and upset. But we got told we couldn’t move rooms as the hotel was full (but one of them rooms was what we’d booked and paid for), we couldn’t move hotel as there was only the one which had, had bad comments and was still only a 3* and we would have to incur more charges -when we had paid enough as it was and we wanted what we had booked and paid for or a like for like equivalent with no extra charge.
But she also arranged to meet me the following day in reception at 10am to try and see what she could sort out and I rushed up, had breakfast and got there on time to be told by Dan she had forgotten!! This isn’t very professional or very good service is it?
There was also no Rep on coach back to airport either, we just got herded onto the mini bus and off we went on our own to the airport.

To be honest because of all the hassle and stress we just wanted to get on the next plane and come home as we had had enough and it ruined our entire two week holiday… we were very distressed, upset and emotional and I spent every day in tears.

The hotel staff and reps were inundated with complaints, but everyone including us all had the same problems –we all hadn’t got what we booked and paid for and was unhappy and are complaining and taking it further.

PLEASE AVOID BOOKING THIS HOTEL AND IF YOU HAVE ALREADY BOOKED DON’T LET THEM FOB YOU OFF WITH THE GARDENS IF ITS NOT WHAT YOU BOOKED

  • Stayed June 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATLOASIS, Manager at Atlantica Oasis, responded to this review, March 4, 2011
Thank you for your comments regarding our hotel. Customer reviews and opinions are extremely important to our hotel, and we acknowledge and evaluate all feedback received from clients, either directly or indirectly through questionnaires or website reviews.

The Atlantica Gardens underwent renovation during the winter of 2009/10. All of the Studio and One Bedroom Apartments were redesigned and refurbished with a fresh, contempory look. Every room was repainted, with new floor tiles replacing all the carpets. New fitted kitchenettes were installed which include; two electric cooking rings, an extractor fan, a sink, a refrigerator and all new utensils. Every room has a large mounted plasma TV, spacious balcony and private bathroom.

Once again we would like to thank you for all your observations. Customer feedback is extremely important to us and we appreciate all of your comments.

Nikos Demetriou
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Widnes, Cheshire.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2009

We have just arrived back from the Atlantic Oasis and we must concur with most of the previous reviews. It is not a place we would have chosen to visit but we were visiting our daughter who is working in Cyprus. During the late afternoon drive through Limassol we were not overly impressed by the resort & wondered what the hotel was really like. When we did arrive we found that all our fears were completely allayed. Although it’s not in the most picturesque setting once inside you can forget the surroundings. The hotel is spotlessly clean and the staff are really friendly and helpful from the minute you arrive to the minute you leave.

Just a quick word on the immediate area around the hotel. The area looks like a tired resort although there are signs of improvement. It is a very ‘British’ resort, plenty for the 18+s to do till the middle of silly o’clock. One good thing is that you are not bothered by shop / store keepers to view their wears. There are plenty of small supermarkets and shops to buy food if you need to. Be aware that hotel prices are much higher than the local shops.

My wife and I were on the ‘all inclusive’ package so we didn’t need to use the shops. This is by far the easiest option.

We were greeted at the hotel by a member of management who passed out the non-alcoholic ‘Cinderella’ cocktail. (The alcoholic version is the Oasis Special), most welcome after the trip from the airport, approx. 45 mins. Checking in was a breeze then we were quickly shown to our room, 2158, on the first floor overlooking the main swimming pool. The room was spacious enough and very clean, a very large bed, TV, AC; you’ve read it all before. It was cleaned every day by very polite staff. It was really quite considering the hotel was full.

As were moved around the hotel we found that the cleanliness and orderliness was repeated in all areas. We did walk around and see inside the rooms at the gardens. What we saw looked a little tired but functional. There are plans to bring these facilities up to the hotel standard. The one thing we didn’t like was the feral cats around the complex but they didn’t bother us in the hotel area.

The all inclusive package is probably one of the most complete we have experienced in our years of travelling. The one drawback, if you can call it that, is that you have to sign for everything. This is because there is several levels of board, although you do wear a wristband to indicate all inclusive status.

There is only one restaurant but it never seemed to be too crowded. The staff are so helpful and the food is plentiful. The standard of the food is excellent, considering the numbers they cook for. If you are into cakes then be prepared to put on a few pounds. It is ‘pudding heaven’. There is always a carvery at dinner, one evening all the ingredients for Christmas dinner were available, even sprouts. The only problem you will have is choosing what to eat. I enjoyed huge green lipped mussels every other day.

Waiters will bring alcoholic drinks /cocktails to your table; you can have a bottle of wine with each meal if you like. The beer, Keo, is not up to much but you can buy Carlsberg if you wish. Like other reviewers I would say the drinks are ‘less strong’ than the UK but I’m sure you could drink enough if you needed to. After a few days I was craving a pint of Guinness so we visited the famous ‘Nags Head’ across the road from the hotel. It is a lively bar that also serves food, and not too far to get home from when it eventually shuts.

The Mocha Café was brilliant. This serves food and drinks during the day. There are prices on most things but apart from the branded sweets etc. it is in the AI option. The food is very good, including sandwiches sausage rolls etc. They will even cook up an omelette if you want one. The cakes are really nice but dangerous to your waistline. We found the café a godsend when we only fancied something light at lunchtime.

There is only one bar open at any time. During the day it is the pool bar. It can get a little busy but is all done in an orderly fashion, as the ‘brits’ do. You have to order your drinks etc. at the cashier who gives you slip to collect them at the other end of the bar. It works quite well really. The ice cream is nice but you can buy branded ones if you want to.

The area around the pool does become very hot. We found we could not sit still for long because of it.

In the evening the cocktail bar opens. This is the ‘adults only’ bar but some people do try it on by bringing their youngsters in. It is comfortable and waiter service is available. This opens out on to the open air cinema and entertainment area. It’s great watching a film outdoors whilst having a couple of cocktails. The other entertainment area is the ballroom downstairs. This is were the kids disco takes place and the hotel based entertainment. The kids always seemed to be enjoying it whenever we ventured in. The entertainment is very basic, nothing special, but we have seen worse.

A couple of nice touches during our week were the management cocktail party and the management servicing ‘bucks fizz’ several mornings on the way in to breakfast.

All in all we have no complaints about the hotel, staff or food. Not somewhere we would return to but a pleasant week’s holiday.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, UK
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 23, 2009

We have just returned from a weeks stay at the Atlantica Oasis Hotel from the moment we arrived everything was excellent. We have a cocktail drink to welcome us upon our arrival at the hotel. Check in was no problem at all.
We had paid extra for a superior room and it was well worth the money. We had a nice view of the sea and also 2 of the pools. The room had its own A/C control so you could control the speed or temperature of the room.
The room had been refurbished to very high standards. We have a basket of Fruit, Bottle of Wine and Water in our room when we arrived. Also a fridge (FOC) and a safety deposit box (cost 12 euro's 1 week). Oh TV and a Sony CD/Radio Player aswell.
There was plenty of sunbeds but you need to be by the pool around 8am to make sure you get a parasol. One great thing was the towels they give you to use around the pool/beach if you wished to walk there in the heat.
There was plenty to do around the pool and the same staff entertained you on the evening, they where brilliant.
There were lots of special touches like champagne / Buzz Fizz offered to you some days on your way in for breakfast, fresh melon handed out around the poolside at 5pm and an invite to the Cocktail party on the Friday.
The food in this hotel was brilliant, lots to choose from and plenty of it. There is also a children’s section aswell as veggie meals.
Our hotel experience at this hotel was brilliant. If you don't mind walking 10-20 mins in the heat then there are plenty of trendy bars on the main road.
If not then there is a great pub called the Nags Head across the road from the hotel, drinks where cheaper here than the hotel.
Everyone was so helpful and the maid was in our room every day.
Make you when you book the hotel and not the gardens across the road unless you want Self Catering.
Excellent Hotel, Fab Food and Special Touches...what more can I say.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2009

Excellant time had by all. The hotel was fantastic, great food (head chef was lovely) especially the a la carte and bbq. The hotel was very clean in all areas. Entertainment - well great if your 2! got better after a few drinks! The thompson reps where great and dealt with the one issue we had very quickly.
Location great if you hire a car, very central.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2009

Hello, me and my boyfriend have been on many holiday's booked with First Choice and have never had an issue with the 4 star rating given to the hotels! However this year due to the fact that we like to eat out and dont get up for breakfast we thought we would try self catering, searching for a good quality appartment was a must, so we thought by choosing a 4 start hotel that offers self catering we would be ok! How wrong were we!!! Looking on the website the Atlantica Oasis looks a very nice hotel, and it is, if you stay in it!! But we got put in a sub hotel, that they like to call the 'Gardens' you think that the hotel would reflect the appartments, no, they are very dated, old covers on the beds, it is an old fashion room, with a bathroom, no living area, no dining area, no sofa, and the kitchen is in the walk way where your wardrobe should be, the bath needed a good clean, the carpets are tatty, it felt dirty, I was not impressed to say the least, the one good thing was the air con, the room was always cool, we booked this at the start of the year, and the price was not cheap!! So we were not happy, we could of understand more if it was cheap, but we paid a 4 start price, and feel we got done over!
I complained at the main hotel, and they wouldnt move us into the main hotel, they gave us a free breakfast for a week to make up for it, but the disapointment was already there! If you are looking at this hotel, please make sure you dont get put in the gardens section, or you have paid for a 4 start and you will get a 2 star! The funny thing was, when leaving on the last day, they have a room you can have a shower for free, you can hire it in 30 mins slots, as we went to have a shower there, I found a note left on the side, must of been from who used the room before us, it said 'Dear Hotel, Thank you for MUGGING us OFF!!!' Well I had to giggle, becuase that just summed it up for me!!
I would only recommend this hotel if you are staying in the hotel, and not in this sub hotel they call the 'Gardens'

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Top Contributor
73 reviews 73 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 14, 2009

We initally before going had an issue as we were being placed in the 'Gardens', a month of e-mails back and forward resulted in us getting placed in the main hotel - thank god!

We were all inclusive and had a standard room and it was lovely, beds very comfy with a memory foam part attached to the matress. Room was spotless and cleaned, towels changed etc every day. If you would prefer to lie in there is a button in the room which you can press that shows the room as do not distrub. The room had a fridge, television with english channels and air con that kept the room lovely and cool all night long which was needed as most days it was 34 degrees. It also had free wifi which was a bit tempremental and only worked for us in the main lobby.

The staff were more than helpful and food was good and plentiful. Bars were reasonably quiet but waiter service in the ballroom was rather slow. One dissapointment was there was only 1 bar open during the day and 2 at night - one of which is adults only which we couldn't use as our daughter is only 13. So we had only 1 choice the ballroom which was full of much younger kids and families. Result was my daughter was a bit bored as were we, the entertainment wasn't great but the reps tried.

We spent most of our holiday out in a jeep seeing the real Cyprus and really just used the hotel as a base which suited fine. We then spent the night in our room with a nice bottle of cypriot wine (which you can get at the bar and take to your room) and chatting about what we visited that day.

A special thanks to Kris the Thomson rep who left a personal note apologising for the upset we had prior to flying when we were told it would be the Gardens, and between him and the Guest relations officer at the Hotel sorted everything for our arrival which made sure we had a good holiday. Top marks to both of them!

Would I recommend? Yes if you are in the main Hotel and not bothered about nightlife.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
panda in paisley
Top Contributor
114 reviews 114 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed July 14, 2009

I do not tend to write reviews because I find them contradictory and unclear due to everyone's individual expectations.
I must let each and everyone of you travelling with children know about my experience.
I have a 5 year old daughter with red hair and is still in nursery.
The hotel run kids club signed in and out and was run by English spoken staff so it looked fine but not as good as the Thomson run kids club. This was unavailable to Thomas cook customers although our rep did try for us.
One morning I was asked by another parent, did I hear about the "incident"?
I eventually found out that while the 6 kids and 1 rep were playing in the playground my daughters photograph had been taken by 2 black men, sitting in the park ,near the exit without the reps knowledge. The rep did say he seen 2 men sitting in the park and they were in their 20's but did not know about the photos.
My daughter said they did not speak our language and they smiled and waved her over. The two men pointed for her to sit beside them which my 5 year old did. They took out a camera phone and pointed it at her and she was happy to smile. The other man took his phone out and another photo was taken by the same man. My daughter was so pleased these 2 nice men wanted to take her photo. I know the only reason my daughter is still here is the timing of the "line" made by the children to go back to the club.
The kids club manager later informed me that Cyprus law allows 15 children to 1 adult and that the club were not breaking any rules. In view of what had happened she had got authority to allow 2 reps to run the kids club however she did not say how long for. They did say they would be making changes but to me they were very minor.
To my astonishment 3 days later the kids club were in the same park playing
Hide n Seek and the following day a treasure hunt within the grounds surrounding the hotel. The kids were running off in different directions and there were more than 12 kids.
The Thomas Cook tour operator rep Steve and his manager Margaret were very supportive and took the situation very seriously. They made contact with me every day which I did need but didn't want to show my weakness. I am so thankful for that support now as they were the ONLY support.
However the hotel management did NOT even acknowledge the situation. I had to put what happened into the "incident book" 1 day after it happened. The customer relations desk was maned by a English speaking girl and she assured me the management team, the kids club team and the police would be informed.
I am very angered that no contact of any description was made by the hotel management and their team. The police, well again, who knows, I certainly did not speak to anyone.
Needless to say our daughter did not leave our side for the rest of the duration and that the hotel became like a prison.
This Hotel has a lot of special touches to it but were meaningless when it came to acknowledging a very serious situation.
I just thank God, certainly not the hotel that we came home with 2 children and not
just 1 child.

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantica Oasis

Address: Potamos Yermasoyias, PO Box 52001 | Germasogeia Municipality, Limassol 4060, Cyprus
Location: Cyprus > Limassol District > Limassol
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
#6 Family Hotel in Limassol
#7 Luxury Hotel in Limassol
#9 Romantic Hotel in Limassol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Atlantica Oasis 4*
Number of rooms: 235
Official Description (provided by the hotel):
The Atlantica Oasis Hotel re-opened its doors in 2007 with a partial face lift. Located in the centre of Limassol just a few steps away from the beach, the hotel is the perfect place to live your dream holidays. An excellent range of facilities offer families and couples endless hours of fun. Only minutes from the wild nightlife of Limassol, surrounded by bars, restaurants and clubs. ... more   less 
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Also Known As:
Atlantica Oasis Limassol

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