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“Nice hotel, great food, great entertainment but not a 5 star hotel” 4 of 5 stars
Review of St Raphael Resort

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St Raphael Resort
5.0 of 5 Hotel   |   502 Amathus Avenue | P.O.Box 51064, Limassol 3594, Cyprus   |  
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Hotel amenities
Ranked #13 of 60 Hotels in Limassol
Kent
1 review
2 helpful votes 2 helpful votes
“Nice hotel, great food, great entertainment but not a 5 star hotel”
4 of 5 stars Reviewed July 26, 2009

Having stayed in other 5 star hotels (including The Grand (was the Hawaii Grand) next door) when we arrived at St Raphael I was expecting plush surroundings. Reception was bit dated and shabby in some areas but obviously this didn't matter to our overall holiday.

Service at the hotel was great and the food was five star.

We stayed in a standard room with a sea view balcony and this I was disappointed with. The room was non comparable to other 5 star hotels we have stayed in. The room was not plush in any way. The bathroom suite had seen better days as the enamel on the bath had worn away and there were water marks that could not be cleaned away. The room was clean and the maid service very good but the furniture in the room was very dated. However, there was plenty of room to store clothes and suitcases. The beds were comfortable but there was only one pillow and in other 5 star hotels we've stayed at there has always been extra bedlinen in the wardrobe to use. The balcony was very small and needed painting.

The pool area with the swim up bar also needed painting and updating.

These were the only negatives of the holiday and to be honest, if the hotel had been rated 3/5 star we would not have been disappointed. I just felt that it wasn't what it said on the tin as such.

The highlights of the holiday for us with a young child was the food which couldn't be faulted and the children's disco and entertainment. The entertainment staff (particularly Lucy) were absolutely fantastic and worked so hard to provide and promote the entainment they had on offer. My daughter absolutely loved the kids disco, we bought her the CD and she still dances to it everyday. The entertainment staff also were able to remember all the children's names (even if they didn't go to the kids club). Lucy would say hello to the children at breakfast and you would often see her during the day talking to the kids, encouraging their swimming and saying to them that she looks forward to seeing them at the disco. The shows after the disco were also really good, particularly the magic show.

The only other negative for me is that there were so many Russians holidaying and working there you could be forgiven for forgetting you were in Cyprus.

Overall we had a good holiday at St. Raphael and if we were to go back I would definitely book a room in the marina view wing as those rooms looked lovely.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2009

Me, my partner and little boy stayed at this hotel on the 30th Jun-7th Jul 2009. We had the best holiday ever. The hotel is truly amazing and i couldn't fault it in any way. The hotel is very clean and has something for everyone. The kids pool was a great idea with the canopy over the top, 3 pools including this one and one includes a swim up bar and the other a kids slide. Located in nice green gardens and a very short walk to the beach., which is clean and nice for a change. The Staff were so friendly and couldn't do enough for us, the food was great with a different choice each day/night and also good for fussy vegetarians (like my self!) and the evening entertainment was really good with a different act each evening. It is a little way out from the centre of Limassol but it is a short bus ride or taxi ride away. I look forward to going back next year and advertising the hotel to all my friends and family because it is definatly worth a visit. Loved it.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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london
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed June 18, 2009

We have nothing but praise for this hotel with only two gripes. First was that we had a Marina suite but there was no 'living area' as such just a main bedroom with the entrace hallway doubling up as a kids room with bunk beds and they stupidly put frosted glass on the doors to bathroom and main bedroom preventing the ability to blacken out the hallway when the kiddies had a siesta. Second very minor gripe no concept rowers in the gym (never understand why medium to large hotel gyms do not put rowers in - they last forever!)
The reception was excellent - very efficient. The room was very clean and they set it up quickly with our specific requests. The balcony was lovely - very spacious with a great view over the pool, marina, and sea.
The facilities were excellent for toddlers (we have 2 and 3 years old) with two main pools and two kids pools and one toddler pool brilliantly covered that kept out the sun until the afternoon. There was also an indoor pool with jacuzzi (but some selfish parent let their young children in so not very appealing).
The breakfast was one of the best of its kind with plenty of choice including international and local flavours. Special mention for the bacon which was like we Brits love and I made two bacon sandwiches using the french sticks (oink oink!) and the kids loved the pancakes (and I must admit I did too - with lemon and sugar absoultely excellent).
We did not do all inclusive but it seemed to be a great deal with plenty of choice and excellent value (if you do not take all inclusive to eat in the hotel is expensive avg. €28 per person).
The evening entertainment was great with a kids disco (although they played too many games and not enough songs) and local dance exhibition after.
The biggest hit was the water slide. My 3 3/4 year old cried when she realised she could not go down it anymore. You do have to go down with them if the kiddies cannot swim but great excuse for dad and Mum to have a go too!
The beach is pretty good by Cyprus standards (do not expect golden sands) and plenty of beach beds and shade nearby.
We stayed 2 days and wanted more so I think we will return if we do Cyprus again.

Recommend Embers restaurant nearby and Lisa's bistro was good but better to go on the nights she does specials (Fridays curry night €12 and Fish and chip supper a bargain at €10 and best fish and chips in Europe).

  • Stayed June 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 27, 2009

I had bugged my husband to take me to St Raphael the 5 * hotel for sometime. He eventually took me and our new baby. We arrived to a filthy room, which had water marks in the bathroom and a black public hair on the bed! After finding this i cancelled my spa treatement. We were then given the same buffet for lunch and dinner. Kept awake until 2.30am in the evening by the live music The staff even said themselves when we complained that they wouldn't expect that from a 4 or 5 * hotel. I had a better stay in the Elias Beach, I will not be returning to St Raphael.

  • Stayed April 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 27, 2009

We were 9 people, 5 adults and 4 children (ages 2-6).

April 17 to April 25. Booked on the newer, executive wing ,we stayed at 1 executive marina view room located on the 5th floor (2 adults) and 2 executive pool level rooms with veranda and garden (1 adult with 2 chidlren got one room and 2 adults with 2 children the other). During our stay, two adults moved from the 5fth floor executive marina view room to an executive pool level room with veranda and garden.

So, we experienced 3 pool level executive rooms and 1 marina view executive room, during our stay.

Arrival: 8 of us arrived late afternoon and were showed to rooms. 1 person remaining arrived later, after midnight, at 3 am approximately. Nobody at the reception or the general lobby area. within ten minutes, a security guy appeared and was kind enough to help.

Rooms: All very clean. Also, kept clean during our stay. The pool level rooms had ants, so the reception sent over someone to spray. the spray can was allowed to the room if we needed it further. All 3 pool level rooms had the same.

Rooms size: All these rooms we find would be just great for 2 adults, we feel that. 2 Adults with 1child would be ok, while we would not reccomend for 2 adults with 2 chidlren: the children "area", with the 2 bunker beds facing the wc door (!) and right next to the room entrance door, is very small (size of a small walk in closet you could say) and our children could use it only for sleep, not for any other activity due to its very small size. We used the sliding door that separates the main area from the children area, only when we needed privacy and the children were asleep , otherwise we felt better to have open for ventilation and natural light. We strongly feel a family of four (2 adults and 2 children) could use a "one separate bedroom accomodation" if the hotel could provide.

Rooms Include: Nice to see (instant) coffee and tea available at room. Lots of space for clothes. We liked main bed was large, not too soft or hard mattress. Could use additonal pillow (3 medium size available). Useful tea table in room. TV with limited nr of free channels, we did not try ppv. There was a keyboard for TV internet, however reception adviced that it would be dissapointingly slow and we did not try it. Verand tea table usefull for morning coffee / tea, till all wake up and rwady for breakfast. Rooms were hot, aircon was not on (cold) centraly, so we thought to have the veranda doors open (noisy though).

Rooms Veranda / Balcony: Pool level rooms have view and direct access to the pool (or people using the sunbeds surrounding the pool) and further to the outdoor kids play area. These rooms, through a small veranda have dierct access to the pool, which is convenient for families with children 5 yrs and older (children love the water slide, the pool and the outdoor play area located nearby, but we would not like to chase our 3yr old son out of the room and into the pool, for example). Marina view room had very nice view to the marina and the sea from the balcony.

Rooms outdoor noise: Since the aircon was not on, we needed keep veranda / balcony doors open sometimes. I guess even if aircon is on, some people prefer fresh air to aircon and like to keep veranda / balcony doors open sometimes. Pool level rooms, you will find people on the sunbeds right outside your room veranda (so approximately 6 meters from your bed, but we understand people need to enjoy the pool the way they like - within reason) and they can be loud, we had such occurence. We needed to keep veranda door open because it was hot in the room (no aircon) and other guests were enjoying the pool (loudly), while we, and our young children, were trying to sleep. We would expect the area to be crowded at season and this can be the case because this is a hotel with lots of rooms and only this particular pool has a water slide and it atracts children and young adults. In addition, pool pumps and operating equipment, located indoors at ground level, at the left side of the pool as you look from your room, are kind of noisy you will notice. Opposite that, at the risht side of the pool looking from the same point, behind the hotel high walls, there is a street leading to the marina and some cars can make a noisy difference, we (heard and) saw a nice ferrari couple of times, among other sporty and luxury cars. Hotel tries to limit this noise with uplifted banners on top of the high walls. This street is so called "private", ie only for those visiting on purpose the marina or the restaurant there and cars are required to drive at low speed, but "things can happen". The marina view room was not as noisy because it was away from the pool area (but you can tell the ferrari from there too - we did not mind).

Meals (we have good experience in AI, FB and HB options, we were AI at this hotel): Breakfast, lunch and dinner (all buffet) were served for a good period of time and you will not be kindly requested to leave if you are having a bite 5 minutes after schedule time. We liked that. All meals were at right temperature and kept that way. We liked that. There were frequent "refills" at the buffet, we liked that because we could come back for some more, or some other choise, at our convenience during meal time. No headaches after the local (bottled) wine served during lunch and dinner.

Meals, breakfast and lunch (served at same area). Breakfast was very nice, food options, good taste, you will look forward, we enjoyed very much. Lunch was nothing out of the ordinary (if you have tried elsewhere hotel buffets). You could have breakfast and lunch indoors or outdoors. That indoor area could prove kind of small for the size of the hotel if you are well within season, so it needs good service to meet successful breakfast turnover. The outdoor area (even smaller) has a very nice view and fresh air to enjoy your meal, however it invites 3-4 cats and a dog, could be right under or right next to your table. Some people enjoyed this, fed and played with. Others might consider health issues. Families with children under 5yrs old may find it harder than usual for their children to concentrate to the their meal. Yes, the dog went after the (furious) cats with the expected "run" a couple of times. I recall 2 times where guests requested the dog be shown away, but the responce was "how can i do that?" the first time and "I do not know what to do" the second, both responses suprising to us (for such hotel). Table service was average but never disturbing. They need work on their speed (high season ahead with high restaurant turnover to work with...) or hire some more people.

Meals, Dinner: Nothing out of the ordinary for the dinner buffet (if you have tried elsewhere hotel buffets). Note the desert / fruit buffet (also at lunch), where the creme caramelle was very tasty and some oriental picks good choise. Rest desert items need improvement and how about working on that fruit salad....Dinner was served indoors and there was entertainment (music, live, singing). We found the entertainment loud, so, not very comfortable for families with children under 5. We felt it was targeted to couples, groups of adults and families with older children, that like to dress up a bit and enjoy such occasions (we would too if were without the little ones). Table service better than lunch or dinner (more people involved it seemed to us).

Meals, other: Snacks and juices etc offered throughout the day, as expected in AI. In the evening, indoor bar offers drinks and live entertainment (karaoke, singing, piano). We sat at nearby lobby (ie not in the bar area) with the children, to avoid exposing them to the smoking area. Service at bar was ok, but first few days no one would service the lobby area and you had to go to the bar to ask for your drinks. Later during our stay, they introduced a small service call device (looks like an electronic bell) on the tables at the lobby, but the service responce was limited again (small children will play with that thing causing unnecessary visits of service to the lobbly). Idea: Forget the bells, bar service people to walk around the lobby area every 5-10 minutes to see if all ok and/ or at higher season ask one person to constantly overview this area.Outside restaurants / bars. Not all were open during our stay, but those open covered needs for juice, light snacks, ice cream coffee.

Reception. They pick up phone promptly when you call. They respond and see well to cleaning, maintainance as expected. After midnight they need be more visible. Regretfully, they could not offer first aid after small accident, one late afternoon. Requested first aid to stop bleading at child forehead and they offered some unsuitable spray (for sunburn or itching or sth), while there was no other item offered. Perhaps the "first aid kit" was in place (somewhere) but we never got it and we feel they should inprove their level of readiness and training to that end.

Indoor pool, spa, gym, hairdresser. Did not visit the indoor pool, but we saw it was popular, so I guess good choice for some. Did not visit the gym. Needed haircut, so at reception i tried to make appointment. At hairdressers, lady picked up but needs to improve english (or greek) to properly service, so reception adviced that i go there directly and make arrangements. Lady that picked up phone had left, but I saw the hairdresser walking out another guest, he talked to me, I had my hair cut on the spot and I liked it very much, that guy knows his job.

Shopping. We saw no mini market (baby food, diappers, milk, cookies, toys, crayons, baby towels, children books, etc etc). There were a couple of clothes and accessories corners, selling some jewelerly too perhaps. Reason could be that hotel restaurant/bar facilities can offer food options throughout the day (including snacks, sweets and ice cream for example), while within 5 minutes walking distance from the hotel there is a small shop for fast moving consumer goods you may need. Maybe an idea here, to add a selling point for necessities, families with young children will appreciate (or there is one but we did not see it).

Outside pools. Pools were clean and kept that way, we liked that. We saw maintainance guys checking daily. Pools not too deep (1.30 m) but we did not mind at all. Chidlren pool also ok. For sunbathing, you can always use the gardens that have many sunbeds (or visit the beach). Children used the pools every day and enjoyed it very much. They also liked the water slide (it broke down every other day, but maintainance fixed it). Umbrellas not very wide and do not bend, so not very comfortable to protect from sun. Sunbeds just fine.

Beach. We visited the beach for a walk, weather conditions were not permitting for us to stay for a swim (very young children). Beach is with dark grey sand, adjasent to the marina and will experience lots of sea (motor and other) sports and entertainment moving into season. There is an open way from the street (street leading to the marina) to the beach and there is a sign prohibiting entrance there, but not clear if this is for the gardens area only or the beach too.

Kid areas, entertainment: Indoor kids play area was ok for use during day, 10am -12:30 pm and 2:30 - 5:30pm if i recall correctly, but (due to season and low number of guests I guess) parents needed be there to supervise, one hotel person was not enough especially when she was not in all the time. Anycase, for children under 4yrs old, the rule is that parents need directly supervise. Outdoor kids play areas (there are 2) were small but equiped ok (need some maintainance here and there) , but we noticed that non guests make use of those too (they enter from street leading to the marina, or the beach) regardless of signs prohibiting. We noticed that in both outdoor kid play areas. During evening, at lobby, restaurant, or other area there was no children entertainment during our stay. Perhaps this changes later in the season, but we enjoyed making time with the litte ones every evening. We stayed every evening at the lobby, its a good thing we brought toys, crayons and children books with us (not sold on site) to avoid a "run" to the town children / toy store.

Safety. There is security, we saw them walking the hotel areas, indoors and outdoors, at all times. This is good especially for the outdoor areas that one would expect to be more exposed to outsiders. Some kind of door that a young child will not be able to open is needed where the gardens meet the (private) street: today a child can just walk (or run) to that street and there are cars (at low speed because the street is private and services only those that need to visit the marina or the restaurant there).

All in all, for families with children under 6yrs old perhaps there are better options. For families with older children, couples or groups of adults, there are lots of options anyway.

  • Stayed April 2009, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N.Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2009

We have just returned from a one week stay at St Raphael - My husband and I and the three children. We had a fantastic time, the kids (x3) loved the indoor and outdoor pools, (especially the pool with the slide) close proximity to the beach and of course the childrens play parks. The selection, quality and presentation of food and drinks was excellent for both adults and children. The family room was huge, and cleaned on a daily basis. The wardrobe/storage space was plentiful. The Sauna, Steam Room and Jacuzzi were all used during the week including a few trips to the Spa which I would highly recommend! It was really handy getting fresh towels on a daily basis for the pool, and there was never any rush for sunbeds. All in all a really great relaxing holiday!

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyprus
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 12, 2009

I just thought i'd write this review because we've stayed in 3 4* hotels in Cyprus and the St Raphael was the best by far! On arrival you are greeted by a very grand and opulant lobby, friendly staff and a very prompt service. The room we had was a twin sea view on the 6th floor. It was superbly presented with fantastic power shower over the bath tube finished off with bath robes, slippers and great toiletries. The room was light and airy with a nice LCD tv (although the english tv choices were BBC News 24 and Sky News).
We we on a Full Board basis and we have to say the food was superb, plentiful and imaginative.
We live on the island, have stayed in the Lordos Beach Hotel in Larnaca, the Forest Park Hotel in Platres and the St Raphael in Limassol, all 4* rated by the tourist board,but in our opinion a massive divide between all 3 of them with the St Raphael streaming ahead by far.
Whilst there we also had a massage in the spa,this was brilliant and very relaxing. Overall a fantastic stay and we will be going there again

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St Raphael Resort

Address: 502 Amathus Avenue | P.O.Box 51064, Limassol 3594, Cyprus
Phone Number:
Location: Cyprus > Limassol District > Limassol
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Limassol
#9 Spa Hotel in Limassol
#10 On the Beach Hotel in Limassol
#11 Luxury Hotel in Limassol
#14 Romantic Hotel in Limassol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — St Raphael Resort 5*
Number of rooms: 272
Official Description (provided by the hotel):
St Raphael Resort, Cyprus' leading all inclusive resort, offering it's unique Ultra All Inclusive package, as well as other terms of stay, made to suit each individual requirement whether for a holiday, wedding, business trip or group event.LocationLocated on the South Coast of Cyprus on the outskirts of Limassol, on one of the largest blue flag accredited sandy beaches, the St. Raphael combines all the advantages of a carefully chosen, tranquil location: the calm sea at our doorstep and the colourful liveliness of Limassol just a few miles away.Accommodation272 rooms and suites. 90% of our rooms have magnificient views over the Mediterranean Sea with a balcony. Every room is equipped with air-conditioning, safety deposit boxes, colour plasma 26 inch tv, radio, direct dial telephone, internet access, mini-bar, coffee and tea making facilities and hairdryer. To add to the luxurious tone 6 Admiral Suites with a private Jacuzzi are also available.RestaurantsThere are six excellent choices of restaurants to suit all moods and occasions, including our recently built Sea Shells Beach Tavern on St Raphael Beach and the Sailor's Rest Lounge Bar Restaurant for exquisite fine dining experiences by the St Raphael Marina.BarsThree magnificent bars are available in the resort. These include the Captain's Bar and Terrace with breathtaking views over the Mediterranean Sea and Marina. ... more   less 
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Also Known As:
St Raphael Hotel Limassol
St Raphael Limassol
St Raphael Cyprus

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