Booked withThomas cook.We were delayed 8hours and were given £10 meal vouchers at manchester airport(cheapest meal £11.95)Arrived at the hotel at 11pm and found they were still serving food and drinks even pints of lager in pint size pots.The food we found was exellent and couldnt fault it.Our standard room was big enough but let down by small balcony.The only problems we could complain about was the dirty state of the main pool area which was never cleaned the full week we were there and it took nearly 3 days to get rid of the dead cockroach at the front of the pool toilets.The only other problem were a couple of english families who let their kids run wild as in playing football at the pool area and having the ball hit us at least twice on the sunbed,and letting them use their small buckets and water cannon to soak people (no we were not in school holidays)As we were in the way we moved to the sunbeds in the garden area.We also went into the old town by bus 3euros for an all day ticket-get on and off as many times as you like.May go back but not in school holidays

From the moment of our arrival we were treated liked valued guests.
Our room was clean and comfortable very spacious The air conditioning system was also very quiet. and as you would expect with 5* robes and slippers supplied. Although we didn't have a sea/mariner view this was not a problem as we didn't intend to spend our holiday in our room. The resturants served delicious food from breakfast to supper and the choice was staggering. We have stayed in 5* hotels around the world but this was our first all inclusive resort and value for money it was fantastic! the staff were some of the most helpful and friendliest that we have ever met. We made the most of the facilities including the steam room Sauna and the jacuzzi and indoor pool but it was heaven just lazing around the pools and a bonus when offered iced towels to cool down. The beach was a 3 minute walk from the hotel with plenty of sunloungers available. We stayed for one week but wished we had booked for two. I would like to add that If you holiday during half term you should expect to encounter young families with happy noisy children. We would like to thank the Staff of St Raphael for their part in making this a wonderful holiday. Would we go back - you bet!!!

We have just returned from a one week stay, I am shocked to hear people moaning about the hotel, I would say overall it was excellent value for money. We booked via Thomas Cook the transfer was on time and ran smoothly, it was a shame there was no in flight entertainment on the return flight to keep the kids happy and having to pay £6 for ear phones was a bit much!! If people are offended by noisy children DON'T come in half term!! Having traveled to many destinations I have nothing bad to say about the hotel, the staff were very polite and the hotel was immaculately clean. I would love to visit again. THANK YOU

We booked this holiday through Jet 2 as it appeared to meet our needs of 5 star and we upgraded to excutive room overlooking the marina. The best part of the hotel was our room on the top floor at the end as it was the only place you could get peace and quiet. The hotel was not a 5 star maybe 4 at a push. The food was served in canteen style and as long as you like stew in various disguises you would be content. The guest in the hotel were mainly Russian and their manners are not that of us western europeans, you have been warned.The noise levels in the canteen or around the pool or beach was annoying with children making most of the noise, We were after a quiet holiday and spent most of the time on our balcony which had sunloungers and got the sun all day with fantastic views iver the marina. The staff at the hotel were very helpful and they tried their best to find us a quite part in the restaraunt inthe evening.Do not go early wait until the stampede is over and you will get some peace. would we go back the answer is no. Value for money, certainly not in the luxury collection as described in brocure, food was average too many children running around, On saying that the hotel staff were always extremely polite and a credit to the hotel management.