The hotel itself was very nice. What was disappointing is that, in your own country you have to speak a foreign language to communicate with the staff. The vast majority of staff were foreigners, who spoke little or no Greek. With all due respect, but how can holidaymakers experience the traditional 'Cypriot hospitality' when the staff are foreign? Sorry but we will not be staying there again.

We have just come back from a weeks holiday and we stayed in the Le Meridien spa and hotel in Limassol, Cyprus. What a lovely hotel, from booking our holiday over the phone with sovereign, to our departure - we couldn't fault anything. The hotel collected myself, my husband, our 2 and a half year old son, and our 4 year old granddaughter from the airport. We arrived about 8.30 pm and check in was seamless, the bellboy whisked our luggage off to our rooms (we had two interconnecting rooms), while we headed off for a late tea. The food was splendid, for us and the children. We stayed half board, and the children were full board The staff and service were spot on and very friendly. Lovely rooms, bathroom and toilet a little dated but spotless, comfortable beds. Tea/coffee, tv, wine, water, fruit, mini bar. Toiletries and towels, hair dryer. I would say that this was a perfect family hotel. The penguin club was a hit with the little ones, the ladies who worked there were just perfect with the children. This was free for our granddaughter, but because our son was under 3 years, we had to pay, which was not a problem at all. Indoor pool great, we were off season, so the outside pool was drained, I suppose for the coming season. Didn't bother us, we all loved the indoor pool. Although we stayed off season, there was still things to do, me and my husband did a bit of archery - he now thinks he's Robin Hood. The grounds were lovely, we walked around them every evening before tea and the children loved watching the koi carp in the pond. A few cats about outside - some friendly - some not!. Nice pebbly beach at the bottom of the gardens, children enjoyed collecting little shells there.
We took a trip up to the Troodos mountains to look at the snow. Great scenery on the journey there. Limassol town was a nice place.
We had a lovely meal at 'Zen', a sushi and tepaniaki restaurant - delicious.
Lots of local places of interest in the area, but not walking distance, bus service just outside the hotel, low cost.
You won't be disappointed if you stay in the Le Meridien.

The hotel is not in the city and you will have to rent a car or to be simply locked in the resort while dinner for 2 easy reaches 100 euros. On the positive side - it located on water front and u see and hear the waves from your window. 10 min after arrival one of the cats that lives in the hotel bite my hand all over and I was bleeding (I have pets and know how to behave with cats but never got biiten by a cat before). The staff from the hotel took me with their driver to some private hospital where I got first help and antibiotic for 7 days. The hotel payed for the Med. And the doctor but as I had to take med. All my stay and couldn't drink any alcohol during this time my trip was over before even began. I do t know if I can blame the hotel regarding the cats they have so I just tried to forget about it.
They don't have any outdoor heated pool open in the winter as they write and the bowling is also closed. I think it should be written on spg site.
The good things are
Wellness rooms or cabana rooms are incredibly amazing and BIG. The staff is polite specially compare to Greek or cypress standerts. The hotel is very clean and the lobby area is modern and fency.
Would like to come again in simmer time, but as the price is 4 times higher - can't afford it.

No consistency across the hotel chain.

We are extremely well travelled as a couple and as a family (Mauritius, Dubai, Seychelles, Grenada) and when we book a 5 star hotel at much expense we expect it to be at least that. We had recently returned from a superb stay at the Royal Meridien Beach Resort and Spa in Dubai and decided that we would stay with the same hotel chain in Cyprus expecting the same exacting standards and excellence. However this was not the case. We have a 3 year old and 6 month old at the time of travelling in October 2012. We found the reception staff to be unfriendly, not genuine, and not really bothered or proud of where they are working. We are used to reception staff and all staff going out of their way to make sure you have an amazing stay in order to get repeat business.

Our issues are as follows:
1) No welcome pack provided for children with information concerning activities and all the amazing extra amenities available for babies eg bath stand, non slip mat etc. I know there is a lot available from the website but at no time were we presented with this information during our stay.
2) No information was provided where to get the beach towels, we had to ask several people whereas normally this information was provided on arrival.
3) Our room K-3 a family bungalow was huge, and ideal for families. However for the price we paid (extremely expensive) we expected WIFI free of charge (as per Dubai); the beds were extremely hard (resorted to sleeping on top of the duvet to try and get some sleep!); a number of lightbulbs were not working throughout the bungalow; the net curtains in the master bedroom had a hole in them; it really needed updating to be more modern and contemporary; hairdryer in the bathroom didn't work.
4) Cats are a nightmare and really every effort to keep them away from eating areas must be sought.
5) Some areas of the hotel desperately need a facelift. For example the toilets. Also there was no changing area available in the toilets by the main restaurant. This I could not understand considering that most of the guests staying there had one child under the age of two.
6) Lastly make sure you ask the price of the fresh fish in the Taverna, we got charged 95 euros for a grouper fish (which was only one fillet each!), we felt this was outrageous and I complained the following day where we got some money off. I wouldn't even pay that in a Michelin 2 star restaurant!!!
7) The shower in the fitness spa was disgusting and filled with sand. Every effort should be made to keep this clean in order for people to have a shower before entering the pool. Our 3 year old son refused to go in there as he said it was skanky!

Overall we did enjoy our holiday as the resort is kept clean, it is in a beautiful location, our room cleaners were exceptional and extremely thoughtful to our needs, and the food in the restaurants is excellent (we ate in every restaurant) and our son loved Mickeys for his dinner. However for the reasons stated above this is a 4 star hotel currently. I also received an email from the hotel manager as I cited the issues above as I warned him I would be reporting this on Tripadvisor. We have to be honest though and currently if we were to return to Cyprus we would not stay here again unless we felt this issues had been addressed and instead would return to the Four Seasons where we found everything exceptional with incredibly friendly staff who couldn't do enough for you.

May you also be warned that once you are here, there is only one shop within walking distance of the hotel unlike the Four Seasons where you could enjoy access to many shops, many restaurants and beautiful walks along the promenade.