We stayed at this hotel because it was in a good location - near the beach and restaurants and easy access to the airport. We were there for 1 night as we were on a morning flight the next day.
The room we were allocated was fairly modern and clean and had everything we needed for just an overnight stay. There was a problem with the sliding bathroom door - it refused to open on 2 occasions. The person on the desk was able to come and assist both times. We requested a change of room as we did not want any problems the next day when we had our flight out. We were told the hotel was full so we could not be moved. I then went down to the reception area to voice my displeasure at the situation and try to rectify it. Again we were told the hotel was full but she (the lady on the desk) said she would speak to the (off-site) manager later about the problem and get back to me. I told her I had no intention of leaving the reception area until she spoke to the manager. After a bit of toing and froing she agreed to contact the manager immediately. A conversation ensued in Russian so I had no idea what was being said. After a few minutes she handed over the key to another room without any words spoken. This room was acceptable. Why wasn't this offered in the 1st place? Is it all too difficult for some staff to fix problems rather than just hope they go away?