Golden Bay Beach Hotel is definitely not a 5 star quality hotel, nor does it merit a 4 star
Most important, before you read our comments below, we are used to staying in 5 star quality hotels, worldwide. This is the first time we have had to write a negative report on any of the hotels we have used. We had booked for 7 nights but we were so very disappointed with the hotel and the attitude of the Duty Manager (and his lack of interest in our comments) we checked out early after the 3rd night and booked into another 5 star quality hotel and far superior to the Golden Bay Beach Hotel.
Here are our comments on Golden Bay Beach Hotel:
* * Food is over-cooked and quality of ingredients is below average. Food lacked taste and was most unappetising. This comment is relevant for both breakfast and dinner.
**Dining room ambiance is mediocre, similar to eating in a canteen
** Hotel accepts sports teams into their hotel but does not consider their other guests. At one end of the dining room they had a team of Russian football players (about 30 people in total) and the other end a team of Canadian basketball players (about 40/50 people), all dressed in their 'sports' clothes, including shorts etc. It was like dining in a sports canteen..........not a 5-star dining experience at all, nor even a 4 star experience!!!
** In addition the hotel makes no arrangements/planning for when the sports teams will be using the gym/indoor swimming pool so their 'other guests' have no communication/advice as to when the gym etc will be free of the sports folk who block the use of the gym because there are so many of them. The hotel desperately needs to consider its communication skills to other clients and to treat ALL its guests considerately. We arranged to meet with Hotel Duty Manager about this issue and he could see no problem with the hotel's current arrangement at all and he was not very interested in any of our comments (very surprising attitude from a so-called professional in a 5 star establishment)
**When we arrived at the hotel, having parked our car and then unloaded our cases, we reached the reception desk before the porter finally offered to help us with our cases
* *The hotel has had a recent refurbishment but whilst we were there the workmen are still evident finishing off ie painting the areas around the pool area and the view directly below our balcony was of workmen and their tools etc plus associated noise
** The beach generally is not conducive to walking/ bathing etc because there is lots of rubbish, stones/ seaweed. We would have expected the Golden Bay Beach hotel to have at least kept the portion of beach immediately in front of the hotel up to standard for their guests, but sadly not so.
** If in spite of our comments you decide to stay at this hotel, then because of its location we suggest you need a car because apart from a couple of cafes/bars and v small supermarkets (like a local store in fact) then there really is nothing there.
**The Hotel does have a business office with Internet access, which we tried to use but without success. Again, surprising that this hotel has not upgraded from their old-fashioned computer and screen (probably about 20 years old!); it was not of the quality you expect to use in a 5 star hotel
** The ONLY positive thing we can say about the Golden Bay Beach Hotel is that the staff who work in the canteen (sorry, main 'restaurant'! ) and on reception and the cleaning staff are all exceptionally polite, courteous and they all seem to work very hard indeed.
In Summary? We suggest you consider staying at another hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking the time to write such a detailed review and reassure you that your comments, just like all comments and feedback, are respected and appreciated.
We would, however, like to address to your comments about our athlete guests who were staying in the hotel during the time of your stay along with other individual guests. Sport tourism is a significant alternative tourism in Cyprus for the last few years, and we are proud to house such groups and teams in our hotel. The Golden Bay Beach Hotel respects the privacy and individual preferences of all its guests and strives to satisfy each and every one. We in fact made several arrangements to prevent the teams from interfering with the comfort of our other guests, including arranging separate dining and accommodation areas. Indeed on some occasions some of the team members did dine in a second restaurant but this was not the case throughout their stay.
Furthermore, we would like to assure you that our kitchen is of high standard with award winning chefs and approved preparation procedures and recipes. We respect your comments concerning the food served as taste and preferences may vary from each individual.
The beach in front of the hotel is kept up to standard with the hotel working together with the government, assuring that it remains suitable for our guests at all time.
The hotel has completed the renovations on the first floor where the mini suites and the presidential suite are located, along with changes in the leisure club and the cocktail lounge, and so we are ready to welcome the summer of 2011 with amazing new features.
We would like to thank you for your feedback on our employees as the management also recognizes good performance and service in our staff, having adopting an "Employee of The Month" scheme for awarding the most valuable as voted by our guests.
Guest Relations Officer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.