I've just return from spending the last 10 days in Northern Cyprus staying at the Savoy Ottoman Hotel in Kyrenia.
The hotel appears well maintained and the rooms well furnished. The swimming pool is nice with x3 outdoor showers to use prior return to ones room. The buffet breakfast has a wide range of different foods on offer and a one can have some food cooked to order.
I did not experience a 'welcoming' atmosphere from the majority of staff though, in fact the opposite. I found the staff abrupt, un-helpful, and some in instances just plain rude. None of the staff said 'hello' or for that matter even smiled. I would so far as to say some even had a look of distain on their faces, which made me feel more of a nuisance than a welcomed paying guest in a 5 star hotel. Not once during the whole stay was I offered coffee at breakfast, so for the first few days went and got it myself from the bar, but on the 3rd day was asked why I was doing this and coffee would be brought to me, which it never was. It was never made clear what one was supposed to do to obtain a coffee with ones breakfast. The staff at breakfast several times walked directly in front of me while I was choosing something to eat or trying to get a coffee, no 'excuse me' etc, it was as though I wasn't there or had any right to be. I had to step aside on more than one occassion.
On arrival the air con in the room wasn't working properly, and the shower head was broken and leaked everywhere, it was late at night so we didn't ask for it to be repaired until the next morning before going out for the day. On return during the late afternoon/early eveing the air con hadn't been repaired, neither had the shower. On asking at reception an engineer was sent up within 30 mins approx. He adjusted the unit and said it was ok, but it was just the same as before. He didn't look at the shower at all. The temp in the room was approx 30 + degrees, not too comfortable. On speaking to reception we were offered another room, which was larger, air con was working, but it didn't have a balcony which we'd previously had. We changed rooms and were more comfortable. When I refer to air con though, we had the unit running continually on its highest setting during our stay and the room temp never dropped below 26 degrees.
The room looked lovely when we walked in, bed was very nicly made, with scatter cushion etc, but this wasn't maintained during the stay. The cushions were stuffed behind a chair for the rest of the time, and the bed had a plain white duvet placed across it everyday, functional, but didn't look as nice. Although the room was made up everyday, this seemed to happen at different times during the day, and spare toilet rolls weren't topped up. At one point I nearly had to phone reception to ask for another toilet roll, but thank God I didn't as would have been a bit embarrassing.
The bathroom was nice, but the bath needed a clean around the top as had orange/yellow staining in the corners. I was tempted to go out and buy some bleach and a small brush to clean it, but thought better off it.
People in other rooms had used room service for meals and plates of uneaten food were left in the corridor to be collected. On one occassion this was left over night and well into the next day, not good.
Outside reception there always seemed to be at least 2-3 men in black trousers and white shirts milling about, their function was.........? Again none of them smiled or spoke as I walked in, and if I smiled at them it was greeted with a look of distain. In the end I nicknamed the hotel 'mafia' as that is the impression they have left on me. It made walking in and out of the hotel an......uncomfortable experience.
So, would I return ..........NO,
Would I recommend this hotel........... .Not really
The stay wasn't bad, but then it wasn't great either. Not what I'd expect from a 5 star hotel, and I've stayed in enough to know the difference.
I feel they need to do some serious customer care traing and at the very least mayby some self awarness traing for there staff, a simple smile and a 'hello' goes along way in my book.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.