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“Lovely pub; food a bit of a let down” 3 of 5 stars
Review of The Hatch Inn

The Hatch Inn
Forest Row, Coleman's Hatch TN7 4EJ, England
01342 822363
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Certificate of Excellence 2014
Price range: $16 - $44
Cuisines: British
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Restaurant details
Good for: Romantic
Dining options: Lunch, Outdoor Seating, Reservations
London
Senior Contributor
42 reviews 42 reviews
25 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
“Lovely pub; food a bit of a let down”
3 of 5 stars Reviewed June 2, 2014 via mobile

The Hatch Inn has a lot going for it – good location near the Ashdown Forest, traditional without being dated, friendly and efficient staff. The pub is clearly popular too. Unfortunately, our visit was let down (to a degree) by fairly average meals sold at above average prices.

Rib-eye steak and chips came in at just under £20 – not cheap by pub standards. Unfortunately, it was slightly overcooked and chewy. Yes I could have sent it back, but that would have meant waiting for another one to be cooked and the meat itself didn’t seem to be particularly good. The 'hand-cut' chips were remarkably symmetrical as well. The steak was by no means inedible, just quite disappointing considering the price. My better half had the cheese ploughman’s, which again was quite average and felt overpriced for what was on offer. It doesn't compare to the cheaper version of that meal sold at The Stag at Balls Cross (Petworth), for example.

Anyone who looks at my reviews will see that I rarely feel compelled to give less than four stars, but in this instance the food pricing created an expectation of something better than we actually got. The pub itself was lovely and we had a perfectly relaxing afternoon there. It's just unfortunate that the food was probably the least enjoyable aspect of our visit when the prices hinted that it should have been the highlight.

Visited May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicksand, Owner at The Hatch Inn, responded to this review, June 4, 2014
Dear Sir, thank you for your review in which you express your disappointment. I am obviously sorry that we fell short of your expectations on this occasion but I am sure you will appreciate, that, as a serial Tripadvisor reviewer, your comments are against the 'flow' of reviews on this location.
It is a shame that you neither asked us to replace your steak or voiced your dissatisfaction when paying for your meal, this negating us the opportunity to offer you any service recovery. All of our meat is sourced through a high class premium & local butcher but nevertheless your comments are noted.
Regarding the so called symmetrical hand cut chips, these are sold day in & day out here, however, what may have happened is that the kitchen staff may well have sold out of hand cut chips & replaced them with frozen. You obviously should have been informed of this but if you weren't, I apologise.
Finally, may I reiterate, if you encounter a problem with your food, wherever you may be dining, please do bring it to the attention of staff at the time which may negate the need to seek reaction post the event.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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109 reviews from our community

Visitor rating
    52
    36
    12
    2
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Gravesend, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Delightful lunch”
5 of 5 stars Reviewed May 31, 2014

This was our second visit to The Hatch and it was delightful. Brilliant food, friendly atmosphere, very welcoming to our dog. No specials because the menu is changed daily - imaginative dishes, well cooked at a reasonable price. The desserts especially were yummy. Will go again.

  • Visited May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
20 reviews 20 reviews
11 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Little Gem”
5 of 5 stars Reviewed April 30, 2014

Just been to the Hatch for a delicious pint (or two) of Harvey's bitter and decided on Sausages and mash. Rather more than I would usually pay for this meal but believe me worth every penny and excellent service from Mandy and her colleagues. Live in Norfolk but will definitely call in next time I'm in Forest Row. Well done. Keep it up. Service with a big smile....and....dogs welcome too.

  • Visited April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lichfield
Contributor
12 reviews 12 reviews
11 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Amazing spot”
5 of 5 stars Reviewed April 28, 2014

We have been to the hatch a few times now, brilliant every time. Just an amazing spot on the edge of the forest. Warm welcome, Larkins beer and the very best in home cooking.
Mike and Lisa

  • Visited April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowlands Castle, United Kingdom
Senior Contributor
37 reviews 37 reviews
21 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Atmosphere in spades”
5 of 5 stars Reviewed April 19, 2014

well run pub/restaurant with a great atmosphere. The beers are locally brewed and the menu is wide in choice and will satisfy all tastes. Attentive staff and clean loos. A great example of what a pub should be like.

Visited April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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