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“Convenient” 4 of 5 stars
Review of Novotel Luxembourg Centre

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Novotel Luxembourg Centre
4.0 of 5 Hotel   |   35 rue du Laboratoire, Luxembourg City 1911, Luxembourg   |  
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Ranked #7 of 51 Hotels in Luxembourg City
GreenLeadersSilver level
Atlanta, Georgia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Convenient”
4 of 5 stars Reviewed March 29, 2009

I have stayed in this Novotel a couple of times in the last year. As its older brother on the Kirchberg, this one is efficient, the rooms are clean and roomy and the lobby ... is uninspired. As one reviewer pointed out, the directions to this hotel are hard to read and access to the parking is against the traffic. If you follow the directions given you pretty much have to do a U-turn to access the parking. I am not really convinced that the location is ideal, as you have to cross the bridge into the "old town" to find decent restaurants or bars. There aren't any good "outside" restaurants close by.

On the positive side its sister hotel Sofitel is next door, and they have a great bar and a great restaurant.

The only criticism I have is that breakfast stops at 9:30a.m. That is very early. I guess I was spoiled with breakfast at the Novotel at the Kirchberg. Also, somewhere they could have made the bar more cosy. It looks like a conference room converted into a bar.

  • Stayed March 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Bucharest, Romania
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 28, 2009

Nice centrally located and new (as opposed to the other Novotel in Luxembourg, the one in Kirchberg, which while still on the nice side is freezing all year round and smells old). Beware however if you need to work in one of the EU institutions in Kirchberg it takes around 15 minutes by taxi.

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2009

Unfortunately, our experience in Luxembourg was rainy and grey, so I can't recommend the city. This hotel was very nice, and Novotel is great about accommodating a family with 2 children in one room. The biggest problem with the hotel is finding it - the street signs and directions were horrible and we missed it by a long shot. I had to stop at another hotel to have them draw me a map. The parking garage entrance was also out of order, so that was an ordeal once we arrived. If you've got to go to Luxembourg, however, this seems to be a good location - within walking distance of the city center. It's a nice, clean, comfortable hotel.

  • Stayed January 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sao Paolo
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 10, 2009

The hotel is well located and the service is just OK. Because of the severe winter the room was a little cold which make it a little unconfortable. The pillows were not the best, but at least the breakfest was very good.

  • Disliked — The room was cold.
  • Stayed January 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Cleanliness
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UK
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 9, 2009

Having stayed in Novotel many times, we hoped this 4 star hotel will provide satisfactory stay for an overnight accommodation. Sadly I was suprised at the low level of standard in this hotel. The room was obviously cleaned and sheets changed however someone has made a decision that it does not have to be perfect. Stained sheet on the extra bed. Stained towel in bathroom. Rubbish in the bin. The sofa bed is big enough but in December I did expect bit more than one thin blanket for two children. We paid 125 Euro for family room that was supposed to accommodate 4, breakfast was extra 20 Euro per head. Very dissappointing stay.

  • Liked — Location
  • Disliked — Cleanliness
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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NLXC, General Manager at Novotel Luxembourg Centre, responded to this review, April 7, 2009
Dear Guest,

Thanks for your comments. I take note that our hotel is may be not the best product of your expectation, but I'm surprised to read that this hotel has a low level of standard. We are a new and last generation of Novotel, modern, functional, very good and high level of services for a 4 stars hotel, etc...
It would be a pleasure for me to welcome you again and to give you the possibility to enjoy the Novotel services.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 10, 2008

I stayed 1 night in the hotel - went for a 1 day conference to Luxemburg.
the hotel is a nice choice: the location is central: 10 minutes from the railway station (on foot), the area is quite nice (no night clubs and pubs in the very nearby), the prices are bit expensive (but that's Luxemburg), the room was clean and tidy, free wifi included.
What i really liked was the food and the room service - being very tired i choose the restaurant of the hotel and also ordered some food for the room: they served excellent food in quite reasonable prices.
In sum, the hotel is a nice choose with calm and relaxed atmosphere.

  • Stayed December 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Kettering
Top Contributor
99 reviews 99 reviews
85 hotel reviews
Reviews in 64 cities Reviews in 64 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 22, 2008

Recently stayed for 3 nights in the hotel - better than some others I have stayed at in Luxembourg City. Gym is ok, rooms are adequate although the sofa is more function than comfort. Beds are ok, nice walk in shower - if you want a bath make sure you ask at reception as not all rooms have them. Limited bathroom toiletries so bring your own! Not sure if I would stay here again though - service was just ok, bar a little soulless and breakfast was just ok.

Also - joined the Accor A-Club for points in case I stay there again - never got credited to the account and have chased three times but not credited. No way near as good as the Radisson Goldpoints or HiltonHonors scheme. Since then have stayed at the Hilton in LUX - much nicer!

  • Liked — Shower
  • Disliked — Ikea style furnishings
  • Stayed October 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Luxembourg Centre

Address: 35 rue du Laboratoire, Luxembourg City 1911, Luxembourg
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Luxembourg City
#5 Family Hotel in Luxembourg City
#6 Luxury Hotel in Luxembourg City
#7 Business Hotel in Luxembourg City
#11 Romantic Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Luxembourg Centre 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Novotel Luxembourg Centre is a 4 star hotel located in the UNESCO World Heritage listed historic centre of Luxembourg, 3 minutes from the train station serviced by the TGV East high-speed train. It features 150 modern and comfortable rooms, a bar and a restaurant, as well as 7 rooms for meetings and seminars. The hotel is equally suited to business trips and holidays with your partner or family. Take advantage of the fitness centre and the many nearby tourist attractions and activities. ... more   less 
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Also Known As:
Novotel Luxembourg Centre Hotel Luxembourg City
Novotel Luxembourg City Centre
Luxembourg City Novotel
Novotel Luxembourg Centre Luxembourg City

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