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“Beautiful hotel, friendly staff, bad air conditioning in room” 3 of 5 stars
Review of Sofitel Luxembourg Le Grand Ducal

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Sofitel Luxembourg Le Grand Ducal
5.0 of 5 Hotel   |   40 blvd d'Avranches, Luxembourg City L-1160 , Luxembourg   |  
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Ranked #2 of 55 Hotels in Luxembourg City
Parkland, Florida
1 review
“Beautiful hotel, friendly staff, bad air conditioning in room”
3 of 5 stars Reviewed July 22, 2013

This hotel is beautiful and the staff is very helpful. The lobby, bar area and rooms are lovely although smoking is allowed at the bar which we didn't like There were several issues with our room. Some were resolved and some were not. Twice we had a maintenance man check our air conditioning in Room 314 because the room wasn't getting cool enough and both times were told that the issue was resolved. Neither time was that true. The weather in Luxembourg this July is very hot and we would have liked to be more comfortable during our stay. Our friends also had a problem with their air conditioning.

Room Tip: Ask for a room with a good air conditioner
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 24, 2013
Dear Lana S,

We would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal.

We are very pleased that you enjoyed your stay, especially the professionalism of our staff and the atmosphere of the hotel.

As information, we would like to tell you that a draft bill will be passed on January 2014 to prohibit tobacco in public areas in Luxembourg.

Concerning the inconveniences you met with the air conditionning in your room, please, allow us to express our sincerest apologies.
Unfortunately, all the system was down in our area. Indeed, the failure has affected several firms situated in the same are as the hotel.

We would like to apologize once again but, please, rest assured that it remains very occasional and will not happen again.

We are looking forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it is our hope to recover your trust and your whole satisfaction.

With my best regards.
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949 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Kent
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
289 helpful votes 289 helpful votes
5 of 5 stars Reviewed July 22, 2013

Simply put this was the best hotel stay I have ever had the pleasure to experience and as a frequent traveller in Europe this is no small praise! I stayed for four days on my own and your accommodation makes all the difference when travelling solo.

The staff were exceptionally helpful and friendly. Check-in was swift and the receptionists were very glad to suggest Luxembourg's top attractions. The interior is tastefully decorated with a welcoming and fresh feel. The meal I had in the restaurant was well presented and appetising but by pure chance my meal coincided with the sun setting and with the views over the city it would've made the most humble meal a magical experience. On entering the hotel bar (Coco Mango) I was astounded by the atmosphere and futuristic décor. Their selection of cocktails are the wish list of any cocktail enthusiast and the added bonus of watching the experienced bar staff lovingly prepare such intricate drink decorations was a pleasure in itself. I would definitely recommend the Grand Ducal's house cocktail to anyone wishing to bring a 'kick' to their evening. The bar staff were incredibly considerate; even dropping my forgotten jumper back to my room when I accidently left it in the bar!

The room itself was perfectly presented with everything you could wish for in the way of amenities, toiletries and comfort. The shower made my stay particularly enjoyable with a monsoon shower head and the colour change lighting!

I would recommend this hotel to anyone looking for a taste of luxury in this beautiful city.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 23, 2013
Dear Guest,

First of all we would like to thank you for considering Sofitel Luxembourg Le Grand Ducal during your stay in Luxembourg.

We are delighted to read that you enjoyed your stay. Your compliments about the professionalism and the kindness of our staff are highly appreciated as well as your compliments about the quality of our Restaurant "L'ETOILE du top floor" and its idyllic view on the Pétrusse Valley.

At Sofitel we strive to provide the best service experience for every customer; therefore your remarks or suggestions are essential for us.

We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thnak you again for sharing your experience and it is our hope to offer you a perfect stay and a memorable experience as the previous one.

With my best regards.
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Whitchurch, United Kingdom
Top Contributor
89 reviews 89 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

Stayed for one night only on route back to the UK from Switzerland, really well run hotel with very friendly helpfull staff.
The only downside they seem to have a "feature" that the bar still allows smoking, I had one drink and moved on to one of the many other bars in the area.
A public car park is under the Hotel but the spaces are very "tight" for anything other than a mini,

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 22, 2013
Dear Guest,

First of all we would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal.

We are very pleased to read that you enjoyed your stay and your experience at the hotel, particularly the quality of the staff.

Concerning the inconveniences you met with the smoke we would like to apologize. As information, a draft bill will be passed to prohibit tobacco in public areas in Luxembourg on January 2014.

We are looking forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it s our hope to offer you a perfect stay and a memorable experience as the previous one.

Sincerely.
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Montreal, Canada
Top Contributor
125 reviews 125 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 14, 2013

Wow !

I can write a lot here, but simply put: everything is perfect in this hotel.

From the moment we showed up at the entrance (yes the area is under construction, the GPS gets you right at the main door), the concierge took over with the car and luggage. Check-in was fast, and they explained everything to us, including the short, scenic walk downtown.

Once in our room, we noticed an ashtray and the smell of smokers (we are not). One call, a 2 minute wait and they wisked us up to the similar room on a non-smoking floor, apologizing for the first room with free drinks at the bar and 2 chocolate bars...

We had breakfast included and what a view !!!!!! And the food, is just simply out of this world (order the eggs as you like them, special coffees, anything !). We went back in the evening for some drinks at the bar (before the younger crowd) and we just sit there, enjoying the atmosphere and the view (and the drinks...).

We did not eat at the restaurant for diner, so we cannot comment.

Overall, the staff was just incredible (everyone ensures that you are OK, and that you have what you need). Is it expensive: yes. Is the breakfast and drinks at the bar expensive: yes. But live a little, and enjoy the moment...you will not regret it.

Simply the best hotel I have been in my entire life (and check where I have been !).

Bravo to the manager and the staff, you have to be proud of what you are doing !!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 16, 2013
Dear BenitoMontreal,

Thank you so much for your wonderful review on Sofitel Luxembourg Le Grand Ducal! It is always a real pleasure to read comments like yours and we are very pleased that your stay surpassed your expectations!

Your compliments about the quality of the breakfast are highly appreciated as well as your compliments about the professionalism and the thoughtfulness of our staff.

Please, rest assured that we will definitely share all your wonderful comments among our teams.

We are looking forward to welcoming you soon and it is our hope to offer you a perfect stay and a memorable experience as the previous one!

With my best regards.
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Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

Reasonable weekend rate, convenient position, friendly staff, quality room. Pet hate, breakfast not included and would have been additional euros 25 each. Watch out for the weekend DJ as mentioned, on the top floor bar...we were offered a room lower down and heard nothing.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 16, 2013
Dear Guest,

First of all, we would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal. We are delighted to read that you globally enjoyed your stay particularly the situation of the hotel.

Concerning the inconveniences you met, we would like to apologize. As information, we would like to suggest you to ask for a package including breakfast. Concerning the quality of the breakfast, please rest assured that we are taking the appropriate measures to prevent future occurence.

Regarding the problem of noise from the Coco Mango Lounge Bar, we apologize once again. Unfortunately, every Friday night and Saturday night except in August, the Coco Mango Lounge Bar offers a musical animation to its guests. For more comfort and quietness, we would like to suggest you to favour the week.

Thank you again for all your comments, at Sofitel we strive to provide the best service experience for every guests; therefore your feedback is essential for us.

We are looking forward to welcoming you soon and it is our hope to offer you a perfect stay and a memorable experience.

With my best regards.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2013

Had the basic classic room which was perfectly nice. Very clean room, nice finishes like Bose stereo. Huge shower! Though quite exposed as within the bedroom (not in a separate room), so some may not like! Hotel staff were all friendly and helpful at all times.
I did not use the restaurant or room service, though this was partly due to price, sure food is great, but very expensive.
Hotel bar has great views over the city. Good selection of drinks. Though cocktail prices were bordering on extortionate, nearly 20Euros. Hard to justify that at any hotel (this is more than cocktails at the Savoy Hotel, London).
Free soft drinks in the mini bar was a nice touch, and good free coffee machine in room.
Overall great hotel, and would definitely use again, just go easy on food and drink at the hotel unless you have a big wallet!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 11, 2013
Dear alexbaker30,

We would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal. We are very pleased to read that you enjoyed your stay and your experience at the hotel.

Your compliments about the design of the room are highly appreciated as well as your compliments about the large selection and the quality of our cocktails.

We thank you once again and we are looking forward to welcoming you soon to offer you a perfect stay as the previous one.

With my best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saddle River, New Jersey
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 6, 2013

I loved this hotel because the service could not have been better but our air conditioning didn't really work.
To start with, we had a lot of trouble finding the hotel because there is construction going on directly in front of the hotel but once we did find it, the service was terrific. They parked the car, brought the luggage and check in was a breeze. The rooms are fairly large and have everything. We had a lovely view of Luxembourg City and walked to everything. The staff also helped with directions, restaurant recommendations and reservations.
Unfortunately, the windows in this hotel do not open and the air conditioning simply did not cool at all. We were hot all night. Also the drains need to be cleared and the water backed up in the shower.
Also go upstairs to the restaurant or the bar for the view. It is amazing. We would have eaten in the restaurant but there was a private party there that night and the bar is a smoking bar so that was totally out of the question.
If the hotel fixes there little issues, it would be a perfect hote.

Room Tip: Ask for a room with a view.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, July 8, 2013
Dear Guest,

We would like to thank you for your wonderful review on our hotel. We are very pleased to read that you enjoyed your stay even if you met some inconveniences.

We would like to apologize for all these little issues. Please, rest assured that they remain very occasional and will not happen once again.

The road works, made by the town, cause some signage inconveniences but they will disappear in the near future.

Concerning the smoke at the Coco Mango Lounge Bar, it is allowed by the legislation but a draft bill will be passed on January 2014 to prohibit tobacco in public areas.

We are looking forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it is our hope to offer you a memorable experience without any issue.

With my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Luxembourg Le Grand Ducal

Address: 40 blvd d'Avranches, Luxembourg City L-1160 , Luxembourg
Phone Number:
Location: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Luxembourg City
#2 Family Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Business Hotel in Luxembourg City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxembourg Le Grand Ducal 5*
Number of rooms: 128
Official Description (provided by the hotel):
Overlooking the Alzette and Petrusse Valleys, the luxurious Sofitel Luxembourg le Grand Ducal enjoys stunning views of the historic city centre. The hotel is at the centre of the Espace Petrusse complex, a short walk from major multinationals, embassies, major tourist attractions and shopping. On the top floor of the hotel is a high class restaurant serving gourmet cuisine prepared by a star rated chef. ... more   less 
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Also Known As:
Sofitel Lux Le Grand Ducal Hotel Luxembourg City
Sofitel Hotel Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Le Grand Ducal Luxembourg City

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